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October 2023 by Ryan Blackwell
Everyone working here was very friendly and helpful. Highly recommend.
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September 2023 by Shane Franz
Want access to your valuables in the safe deposit box? One your family has been paying on since the branch opened? One where your family were former customers of the Wells Fargo predecessor, First Security Bank, back to the 60s? Forget it. I believe this is illegal.I went in to close a safe deposit box for a deceased relative. I had inadvertently brought the wrong key. The whole time there was a “chip on their shoulder” attitude of how do we NOT help you. (It almost seemed as though the took delight I had the wrong key.). This was fine. I understand they can’t open the box without the key. Furthermore, they couldn’t find me listed as a signer on the account. I asked to see the paper book- I’ve been a signer on there for years and have been in before. They said they went digital and apparently “lost” the signers on the account. Unbelievable.I was told to come back with death certificate and trust paperwork- I had all of that. No problem.I went home, found the correct key, returned the next day early afternoon during business hours and was DENIED SERVICE stating that I needed an appointment. I was shocked. I’m standing there, during business hours, all appropriate paperwork and keys and denied service. Btw there wasn’t anyone in the branch either. I was the only customer. What bank operates so tightly they don’t have staff to serve walk-in customers? They are already terrible to access, being available only 9-5 m-f. This is the second day I’ve taken time off work.I had been working with branch manager Emily Nelson and banker Jason. I asked to escalate to next level of manager. The manager told me that was Shawna Laws and gave me a bogus phone number for her. Unable to contact her I called the national number to make a complaint. They are investigating. I will also be making a complaint with the national banking regulators.In the interim, I’ve been asked to take another afternoon off for an “appointment”. Emily told me there were no appointments available until Wednesday. The phone rep said they had appointments all day Monday. Someone’s lying. Unbelievable.I have never had a good experience with Wells Fargo, and can’t think of anyone else who has has. I closed all my business accounts due to excessive fees and poor service. Do yourself a favor. Bank somewhere else.
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July 2023 by p304 679
Lobby/Teller service is the slowest I've ever experienced.
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April 2022 by Colby L
Can’t say enough bad things about Wells Fargo. From closing the doors before 5 o’clock, holding money hostage if it’s not deposited before 3pm, putting delays on cashiers checks, and all the way to changing spending limits automatically based on the average amount of money in the account. Their business model compared to their practices could not be farther apart and is laughable.
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April 2022 by Smiley Tapia
This is mainly a question if your not a client of bank can they still do Notary sign for a document for my leasing office ? Please help ?
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March 2022 by Anna Gallegos
The manager Mike G and his team are awesome! Super quick, kind, and easy service!
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January 2022 by Mike Fayad
I hate feeling like I don’t have access to my own money, and I got the impression that I couldn’t do that at this bank and they were less than helpful in helping me with a wire transfer.
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November 2020 by Sean Myers
Everyone is super friendly and helpful. I've also never had to wait more than a few minutes.
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July 2020 by T Dardon
Today, I was a walk-in customer to the Brickyard Plaza branch sat down in the waiting area. The manager Mario walked over after a few minutes greeted me and made an appointment for me later in the day. I came back for my appointment met with Yusif who was very professional, helped me close out an old account, create a new account and other finance details. Overall, I had a good experience with this branch. Keep up the great work!! Thank you.
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June 2020 by Judson
This is the worst bank (and local branch) to deal with. I have been with them since 1992 and now I'm in the process of closing my personal and business accounts. It's a shame they could care less about customers that have been with them for 28 years.
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November 2019 by summerjamie aspen
These guys are good with kids and great customer service!
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October 2019 by Robert J. Beck CPA
Saul is always there to greet you with a smile. Great guy to know.
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July 2019 by Taylor L.
Awesome bank and awesome for opening my small business account. Jason has been super helpful to me as a small business owner. I appreciate this bank so much!
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July 2018 by John Kest
Richard, the branch manager provided great service. He spent a long time and got my issue resolved. He definitely cares about his clients, I would reccomend going there.
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July 2017 by Mindy Relyea
I opened my business account at this branch in 2013 and have received fantastic service every step of the way. I highly recommend doing your business banking here.
