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August 2023 by Beauregard Heer
I feel like i escaped a predator by denying the phone service when i just needed to pick something up from the store. Guy does not know how to take no for an answer. I feel sorry and scared for any women he encounters
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August 2023 by Zach Mooney
Don't. deal in my family was pay your own phone mine is paid off. Now xfinity won't unlock my phone because the others in my family don't have theirs paid so I can't do anything with something that's supposed to be mine
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August 2023 by Nolan Peek
The manager asked me to give them a good review after they could not resolve the problem.
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August 2023 by Daniel Gray
Alonzo was extremely courteous, and handled our issue with care, concern, and speed. Thank you for that.
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July 2023 by Sherry Moffat
All I want is to talk to an agent and Xfinity won't put me through. I have been a customer for 30 years and I deserve a call back!
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June 2023 by Brittany Vigil
DO NOT GO HERE FOR PHONE SERVICES/ AVOID MICHAEL GUY WITH GLASSES! THEY LIE TO GET YOU TO SIGN UP. I was told me and my boyfriend would both receive $100 gift cards for signing up with Xfinity Mobile. Also Michael told me that my new phone bill would always be $34 per line. We switched services, phone numbers, everything. Phone bill is actually more than my services with Boost Mobile which was $52 w/insurance. They charged me $80 after 2 weeks and then regularly charge me $60 a month. The 2 $100 gift cards Michael said we would get WE NEVER GOT! APPARENTLY WE DONT GET THEM. Customer Rewards Center said that no one who signs up gets them and that the service agents shouldn't be offering it. THAT OFFER IS LITERALLY HANGING UP IN THE STORE and the $34 a month wasn't my bill.. silly me.. it was the state taxes I paid on my phone. They are lying to us to sign up, get commission. Avoid them all. They don't care that their sales agents lied. Basically got told it is what it is and that there is nothing they can do.
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June 2023 by Charles Bytheway
People there don't know what they are talking about, they said I could get my own modem and save the rental. So I bought a 3.1 modem that supports 1.2 Gigs and when I went to connect it they said that they will not support Xfi and my other stuff that comes with there rental and it will cost me 5 dollars more to use my modem. Now I have a modem that I never going to use.
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June 2023 by Erfan Tareh
Scammers. You said I can’t switch my phone number to xfinity but still charged my credit card for one month.
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April 2023 by Saraih Tulin
This store is a joke I went in there to modify a service and they messed up my account they scheduled an appointment to have my cable install at a wrong address I had to call customer service and they had to fix a bunch of other problems this guys have made setting up my account. Get a new manager!
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April 2023 by Kay
Mike helped me today. He was very friendly, efficient, and FAST! I think I was in and out within 20 minutes or less. Thats with setting up new service and getting 3 devices. He helped me get the best rate and also provided me good info about their mobile plan and how I could switch and potentially save a ton of money since Verizon does discounts w/ Xfinity. I was so thrilled to be done so fast and easy. He was super easy and nice to talk to. Ill tell all my friends to go to this location. Give this guy a raise or atleast a pat on the back(but hopefully a raise :) ! Im very pleased overall. It needs to be this easy every time! I'll make it a point to go to this store from now on, thanks!
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February 2023 by Sarah McCall
No refunds for their internet outage. No person to resolve issues. You have to make an appointment, drive to store.
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January 2023 by Skyler Keller
Do NOT go here. Just call their customer service line through xfinity directly. Mike the associate pulled some shady stuff with our account and had our account screwed up for 4 days straight. After countless calls we finally got it fixed with xfinity directly. Avoid this store at costs
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January 2023 by Brandon schuler
Xfinity is the worst company to sign up for, I haven’t even had my service a full month yet and my bill has already been increased by $29 they lie to you when they sell you the internet service and tell you it’s cheaper then it really is. This company is a total scam if I had any other option for internet in my area I would have done that from the get go
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October 2022 by Adam Smit
Xfinity stole $701 out of my account. They were only authorized to take $92 and refuse to return it. Absolutely the worst company to ever exist. They're "5G" is more like dial-up service, their customer service is nothing but a bunch of incompetent visualswho don't know what they're doing. Do yourself a favor and go to another company that will help you when you have a problem... Don't believe me? Read the other reviews... Complaints filed with the FCC and BBB.
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October 2022 by Jarred Entringer
Pretty horrible experience with a guy named Juan. would avoid this person if you can. He talked us into signing up for xfinity mobile and told us it takes about 15 minutes for phones to switch over. We spent the next month trying to get my phone switched over and Juan would occasionally respond to texts and phone calls stating I'll get it switched over this afternoon only for it to never happen. Towards the end he just quit responding so I finally went into a store and worked with somebody else to get my phone switched over. Now I have a verizon and xfinity mobile phone bill for the last month. Avoid Juan
