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June 2025 by Dusty
I have been on the phone for 45 minutes and they can take my payment like you won't accept my money to pay the bill due to the app is having issues. But if I dont pay you shut off my service.
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June 2025 by Shirley Palmer
Very helpful and friendly staff.
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May 2025 by Maria Whitman
Representative was super friendly and took care of everything for me!
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May 2025 by Parker Martin
Haven't visited this store or spoken with it's employees, but it's so hard to cancel xfinity wifi that it should be illegal.
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May 2025 by Nicki Ray
Urgent Need for Customer Service Overhaul
Your customer service experience is unacceptable and needs immediate attention. First and foremost, your support operations should be based in the United States—not outsourced to countries like Egypt where there is a consistent lack of accountability, professionalism, and communication.
I’ve experienced repeated incidents where representatives lie just to get off the phone, making promises that aren’t fulfilled. Then when I call back, the next agent has no idea what happened because there are “no notes on the account.” This isn’t just frustrating—it’s irresponsible and shows a lack of integrity in how your agents are trained. It’s happened multiple times, which leads me to believe this isn’t a one-off situation, but a pattern your company is either unaware of or is actively ignoring.
Blaming customers for the lack of internal documentation is unacceptable. The burden shouldn’t be on the customer to remind your agents to do their jobs. If this is the customer experience you're offering, it’s no surprise that people are switching to other providers—fiber internet companies, mobile carriers offering home internet, and anyone else who takes customer service seriously.
You are going to lose customers in large numbers if this continues. You can offer fast internet and good prices, but none of that matters if your support team is unreliable, untruthful, and dismissive. If your company wants to remain competitive, you must invest in quality customer service with trained, accountable representatives—preferably based in the U.S.—who can resolve issues professionally and document interactions accurately.
This feedback isn’t meant to complain—it’s a warning. Continue on this path, and you risk losing the trust and business of loyal customers.
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May 2025 by Lorie Veatch
My daughter and I went in to purchase her a new phone. Salesman was rude and belittling when we ask any questions. Didn't explain things clearly.Got irritated with any questions
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July 2024 by V Walker
This company used to be something to stand by now. It just turned into a regular company that all it wants is your money they overcharge me for everything me paying my bill online overcharge them. Emailing me my bill overcharge them fixing their services that they messed up over charge, I need more fees added onto my bill every month as soon as I find a better Internet provider, I will be dropping this sorry company
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July 2024 by Cody Fong
try to buy Internet not from these guys
edit: nice reply Comcast. Seems on brand with your customer service style.
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July 2024 by Mary Edwards
Frustration with Xfinity's Service and Billing. If you ever have an issue, Xfinity is committed to not resolving it. Navigating their customer service is a nightmare. I simply needed someone to come to my home to remove the cable line so it could be buried underground. Customer service kept referring me to troubleshooting team. They would not schedule someone to come out in person.
Dealing with Xfinity's billing practices was frustrating. I was drawn in by promo rate of $60 per month for a year. I was shocked to see my bill double to $129 within just two billing cycles, without any changes in service or clear justification from Xfinity. Additionally, customers receive two seaparete invoices, one for internet and one for mobile services. Why not have one bill? Also, why not have one website for mobile and internet? Instead, customers have to go to two separate websites to review invoices for internet service and mobile services.
Overall, my experience with Xfinity has been frustrating and costly. I strongly recommend potential customers to consider other providers that offer more customer support and transparent billing.
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June 2024 by James Carrington
Ricky was really helpful!! He was able to get done what other costumer service reps for Xfinity were unable to do.
Xfinity online customer service is a fraud. They claimed to have sent a router which never came. A week after ordering I went back in and realized there were additional forms to send in. Three weeks later I reached out to customer service and they claimed it was never shipped and there were no orders in to send it. So the first month of having the router on our plan was useless. Management at physical locations should be able to remedy this by extending the current rate for the router for the one month we did not have it. But such a solution was not offered.
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June 2024 by Dax Lee
Went in on Friday after spending a couple hours on the phone with customer service about a refund (for paying for double service for more than 6 months which we had just found out about) with documented proof which is all the manager I got escalated to over the phone said I needed- the first thing they said to me in person was “well that’s a hard situation but I’ll talk to my manager about it” said manager was sitting on his phone the entire time right next to us, they had us sit and wait for about 10 minutes for said front desk guy to say that he talked to his manager and he wanted to tell us they wouldn’t be able to refund us anything since we signed up for it and it’s our responsibility to notice things like that. They then went on to say that the customer service on the phone just brushes off customers to get them in store so they don’t have to give an unfavorable response over the phone which if that’s true not okay… they said that they could only “maybe” possibly approve a 60 day credit to the account which we couldn’t use “it would just sit there”……i reached out to my leasing office and the Xfinity rep that they use and go through went and over the weekend got my refund approved. Horrible experience, no education provided, I have never had someone discredit their own company’s customer service before which was so unprofessional. I understand my request might be annoying but it was the lack of ANY help from them. I’m now set to get my refund. I wanted to cancel my service just because of that interaction.
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June 2024 by Kellin Espinoza
Y’all are ALWAYS hiking up the prices? We keep getting charged more and more it feels like we can never get caught up despite us not getting that much behind at all?
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June 2024 by Christopher Osorio
Keeven was very knowledgeable and personable in our interaction. The account setup and WiFi setup was seamless, all because of his great customer service.
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May 2024 by Liza Castillo
They're VERY helpful and patient with their customers. We'll definitely be coming back soon!!
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May 2024 by Kristina Cook
The service was terrible. They are trouble with my equipment and then they didn’t even know what they were doing. Half of the time I had four people helping me with one issue.
