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March 2024 by Bart S.
Zero stars on this business. Worst customer service ever. They make gauntees that they never keep. Their employees are not trained. So they just tell you shit to think you're good when you're not Nothing but lies with this company. Good luck on talking to human. Takes 30 minutes getting through all the automated bullshit.3
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February 2024 by Christopher Fish
The store is great. As far as Xfinity service it sucks
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January 2024 by Mylan D.
I've had some issues trying to connect with a live agent or even the chat on the Xfinity app, so I figured, I'd just come in to a store and have them assist with picking out the best plan. Little did I know that the person who was helping me was going to DISCONNECT my account. This entire experience was a nightmare. I walk in, told the lady I would like to go over my plan options. Without any questions, she pulls up my account after providing her my mobile number 2x. She tells me that I need to return my modem and I didn't know why she said that because 1, I have my own modem and 2 why would I need to return something for a plan change. So I told her again, I need to review my plan. Next thing, she tells me that she getting me a receipt. I still am lost and trying to understand what she's doing. So when she comes back to me, I tell her my purpose for coming in. She disconnected my account. Her and the manager are scrambling trying to reactivate services and in doing so, she continues to make it worse and disconnects my flex device. He took her to the back room because he knows I would've lost my mind if she was still in my face. Mind you, when I initially set this flex device up, it took 3 hours with a many customer service and IT from Xfinity to connect and get it working. I am not looking forward to that whole mess again. How does this even happen? Why didn't she ask more questions? Why didn't she try to "save" me as a customer and offer other plans available to me, my purpose of coming in. I had too many questions and getting extremely frustrated at the same time. I've worked customer service for over 20 years and that's the bare minimum! Ask the customer questions and prove what they're looking for. Just assuming that I want to disconnect my plan because you had many people coming in to disconnect their service is NOT acceptable. At this point, they probably wanted to review their account and she disconnected their accounts too without their knowledge. Her name is heather by the way. Store manager Brandon, states that she is being "talked" to but I honestly don't care scat they do with her. I care about me and what the going to happen to my account. Credits are "issued" but it has not reflected my account yet. Do not go in this store. If you do, make sure YOU ask the appropriate questions and YOU make sure they are doing their jobs right.
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January 2024 by Chase Wells
Worthless.
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January 2024 by Brittney Moore
If I could put negative Stars I would this company is an absolute joke I had service hooked up for internet and it wouldn't work so I made an appointment for them to come out to fix it they didn't come out for over a month and a half didn't expect me to pay the full amount of my bill plus I was supposed to have the discount because I closed water services to use theirs and they didn't get that credit and they still closed my other account and I'm just out all of the money so my advice is stay as far away from Xfinity as possible literally run the other direction if anyone ever asks you about switching to their service they are the worst
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January 2024 by Debbie Retz-Hoar
I had to look twice to see their small store. I needed help with my new SMART PHONE. Some customers were there and looking at additional items for their phone needs. I had problems getting my phone to change to the number I requested. The young guys were very knowledgeable. After placing a 3rd SIMS card into my phone, it started to work properly. Chance, the guy helping me, was great. He helped me get more info into my phone. I bought a cover for my phone. They didn't have a pouch to put my phone into on my belt. They don't make those for my phone. Otherwise, they were great. They are located on the south side of 4th South and about 650 East, Salt Lake City, Utah. Lots of parking. No Handycap parking noted. North side of Trader Joe's.Plenty of places around to eat or to look for those last presents!
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December 2023 by Lindsey Musser
Changed from Google fiber to Xfinity, best change.
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November 2023 by Touch wood 801
I know I needed to renew my billing contract it sayed at the end of the month 27th it was due not 24 or whatever. I had family come from out of town and a funeral to go to on top of everything. I don't mind paying the 80.00 but don't charge me an extra 20.00 for not renewing when I called before Thanksgiving and my family showed up. I refuse to pay 20.00 for Xfinity mastake and not being notified of Internet about to expire.
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November 2023 by Alexis Reynolds
They totally scammed me! They told me about a promotion they had, 2 free phones if I switched from cricket and it's been nothing but underhanded dealings ever since then! I'm not paying over 140$ for all my Internet when I used to pay 75 for all. And when I went in to try and fix it they only said well you agreed to it, but when I was in person they scrolled past everything and told me to click agree. Total scam sham and rudeness! They care nothing about their customers and don't mind if they steal your hard earned money.
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November 2023 by kaye adamson
Small place but they do their best to help as much as possible. Parking lot sucks but that's not their problem
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October 2023 by Dallin Humphrey
Freak, I’ve had great service until I tried to quit. Lehi city paid for me to have fiber bored under my yard with better prices than Comcast. I’m sorry it was a no brainer. They poised the water after I was already gone. It’s taken 2 months to get my account closed and they keep dragging this out.They have been an absolute nightmare to work with and the help has been bad. So thanks for that and now I won’t recommend you to my neighbors.
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October 2023 by Herbert S.
This store is not the problem, but the overall company is! Service was out for one full day in South Ogden. After work was completed, my family is not able to access the iPhone remote feature. System says it could take up to 4 minutes and it's been 2 days! Online chat did not resolve anything. Terrible customer support for this very expensive system. I don't recommend Xfinity for anyone! Recommend Homefront or ADT.
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October 2023 by Whitney Finley
Horrible service! Told us to wait 30 minutes and still 45 minutes later nothing! Do not go here! I'm disgusted they wasted so much of my time. It makes me question wanting to start xfinity service at all. Incompetent, rude workers.
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September 2023 by Gerald Rico
I checked in and was waiting because they were busy. The new guy at the front desk said that he might be able to help me but to bare with him because he was new. He was able to help me and I was on my way. I just wanted to say good job!
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September 2023 by AMBERLYNN BEGAYE
I been with Xfinity/Comcast 8 years . Never had problems with Cable so after 6 years I got Internet,was Xtra happy they work with The ACP. I get the Mobile after 8 year. Not happy . At all with Mobile.
