Banfield Pet Hospital

Veterinarians
Hours: Banfield Pet Hospital in Sandy provides quality and attentive health and wellness care for dogs, cats, and small animals. The veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care. They are accepting new patients. Reviews indicate the staff is generally great, friendly, helpful, wonderful, polite, and professional. Many clients express high satisfaction, stating the team is the best and highly recommending them. There are reports of the staff taking good care of pets, reducing pet anxiety, and being accommodating for urgent needs and emergencies, even offering services at a reasonable price. Clients note the wellness plan is a great value, including dental cleanings, vaccinations, prevention, and 24/7 vet chat access. However, some clients have mixed feelings. A significant concern is the drop-off appointment system, where pets can be in a kennel all day for over eight hours without communication, which is found distressing and unacceptable. While regular appointments are quick and smooth, the mandatory drop-off for some services, including general inquiries, is uncomfortable for owners. Isolated instances of unprofessional staff behavior have also been noted. Overall, the experience is often efficient and satisfactory when avoiding drop-off appointments, but communication and drop-off handling need improvement.

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1. Sandy, Utah