Big O Tires

Most Recent Comments

• March 2024 by Mique Tha Frique
  I had some car problems that was very concerning to me and the first place I looked up that would help at a great cost would be this location. Jenny was absolutely amazing and did everything she possibly could to help me. She listened to everything I had to say and was just a super genuine person.It’s hard for me to trust anyone with my car but after today’s experience, Jenny is definitely the person I’m going to run to for anything and everything. She knows what she’s talking about and is very descriptive when explaining what’s wrong with the vehicle, even goes out of her way to show you in person which I liked very much because I’m still learning about vehicles myself.Big O Tires in Sandy, UT is #1 for me and if I can give 10 stars I would.Thank you Jenny and also to the team for helping me when I needed it so badly.You have a loyal customer :)
• December 2023 by Sarah Danielle Anderson
  I usually don’t leave one star reviews, but these folks need to take the feedback and change what they are doing. Looking through the list I’m not the only recent one star review either.Literal quote from another Big O location when I told them what happened at the Big O in Sandy “really? That doesn’t seem normal. Maybe they’re getting a little greedy.” They absolutely are.I’ve come to the Sandy location for years, they’ve been so good to me until this past year. They’ve tried to (and have) rip me off several times.I’ve heard the management changed and that’s why they aren’t the same.Last spring they read me a whole list of things that were wrong with my steering and tie end rods and quoted me $1,200 worth of repairs. I went to service masters auto to get a second opinion and they told me Big O was wrong on all the things they said were wrong and I got the CV axle fixed for $500. They have the same warranty on fixes as Big O does plus I trust them to be honest with me.Last spring I bought a package for an alignment. The only thing I was told when I bought that package was that I got unlimited alignments done in the year.Fast forward to now. Two days ago I go I n to get an alignment done. They tell me that my tie end rods are bad and quote a fix at $777. I choose instead to go to service masters auto and get the job done for $500.I come back in to Big O for the alignment and they say “oh, if you get anything like that fixed somewhere else your alignment package is nullified”. Really? And where was that information when I paid for the package?I just came to another Big O location and told them I had a package but it was nullified and the guy behind the counter gave me a weird look. When I explained what happened he said “really? That doesn’t sound normal. Maybe they’re getting a little greedy” Then this other location chose to honor my alignment package, even though they don’t get any money from it and even though they knew I was ready and expecting to pay for the new alignment.Good thing Big O is franchised. I do like Big O, but this location will not be getting any of my business in the future. They’ve had their strikes and now they’re out.Be aware if you want to go to this location. Consider going to another nearby location, ESPECIALLY IF YOU ARE A WOMAN. I think they thought they could dupe me because I’m a woman and wouldn’t know better, but luckily I have a dad I can call/a boyfriend and they tell me when they’re full of garbage.
• December 2023 by cole bunten
  Jenny took great care of my wife and I with new tires. She was a treat to deal with over the phone and even a better experience in the shop. Romero was also a genuinely nice guy and took the time to chat with us while Jenny was buttoning up the transaction. This location is great, would definitely recommend to others. ??
• December 2023 by Lindsie Tillie
  My family and I have been going to this Big O Tires for about 20 years, but have been really disappointed the last few times. I took my car to get an oil change, and they said I should change a filter and a few things, for a few hundred dollars, so I did, and that was fine. But then, this last time I took it in for an oil change again, they suggested I change the shocks and a bunch of stuff, equaling to about $2,000. I said no, took it to a different garage, and they said nothing was wrong with the car, and nothing had to be replaced. My car has been running fine for six months. So, I will definitely be taking my cars somewhere else from now on..
• December 2023 by Heather Pritchett
  Omar Sanchez at Big O Tires in Sandy was amazing! I needed my tire checked because it was flat. They were really busy and I had an appointment I had to be too so he had one of his guys fix it on the side of the building!!! I am so grateful!! I highly recommend going to his store for all your car/tire needs!
• December 2023 by Lauren Stockwell
  Had an excellent experience with Ramiro. Had taken my car in awhile back for a tire flat and it didn’t get fixed. Went to my service center for some recalls and they validated that my flat tire wasn’t fixed correctly. I called Ramiro. He genuinely wanted to help me. I dropped my car off last night and by 9am there was a new tire on my car and I was on my way. Thank you for your excellent customer service and for listening to me. Very rarely does a man at a mechanic shop listen to a woman. It was refreshing and much appreciated.
• December 2023 by Andrea Pollmann May
  Shout out to Taylor for another great experience.He takes great care of my family and we appreciate knowing he is honest and someone we can trust. I don’t want to get caught off guard in a snowstorm. He made sure all our fluids were full and our tires ready for every driving condition. We will definitely be back.
• December 2023 by Scott Jackson
  I was pleased with the work done, and the staff treatment. However, my experience could have been 5 stars had communication been better. The timeframe quoted was 2 hours, so I decided to wait in the lobby, I finally left after 3.5 hours after asking for an update and my vehicle wasn't done until an hour later, so 4.5 hours total. I completely understand things get backed up and take time, but this should be communicated. Little consideration for a customers time goes a long way.
• December 2023 by Annie Larson
  Big thank you to Omar and his team at Big O Sandy. They are helpful and trustworthy. I have had my car worked on twice in the last six months and both experiences were wonderful. I Would highly recommend them, and I will not be going anywhere else for my auto care.
• October 2023 by Sarah Tilley
  These guys are awesome! Armando has helped me out each visit and he’s been so kind, honest, and really helpful. He goes above and beyond and I can really appreciate that. The guys at Big O have always been really great. They know their stuff, they’re reliable, and trustworthy. I lived in Sandy so the Sandy location was convenient for me, and although I have now moved to a different town I’ll still make the drive here just to work with these guys!
• October 2023 by Madeline Priest
  I used to really like this place, was going here for 8 years for oil changes. But the last 4 times I've gone here has chipped away my trust. I will never be going back here. Not only have they rubbed there oiled hands all over my car, they've left tools on top of my engine as well. The most recent time they left my car idling for over 2 hours. Don't bring your car here if you care about the interior. If they don't respect the inside of my car I can't imagine them doing my oil changes correctly either. They did offer to detail my car but I don't want them touching my car again. I'm sharing this in hopes that they do better in the future but also as a warning for others.
• October 2023 by Linda Wills
  I came in for an oil change. They did a great job and finished on time. The waiting area was clean and comfortable. Omar greeted me promptly and was very courteous.
• October 2023 by mike mailei
  Armando always takes care of me. Overall great experience I always get both my vehicles done here. The best thing I love about them is they always get your vehicle done in either same day or next day. Don't have to wait for couple days or weeks.
• October 2023 by James Pace
  Omar Sanchez helped get my two front tires replaced after I exploded my tires on a huge pot hole. Omar helped me get taken care of really quickly and at an affordable price to make sure I'd be safe on the road! Much appreciated! Definitely go to this location for Big O tires and ask for Omar.
• August 2023 by tamara T
  Big shout to Omar and staff ! I don’t know much about tires but Omar helped me out without trying to upsell or take advantage of me !! Especially since I’m a woman…. He was very friendly knowledgeable and efficient!And the guys that put on my tires completed the task in a short time without the painful wait ! They shined them up and made sure I was happy ! THANK YOU !!