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February 2024 by Free Mac n Cheese
Super helpful people saved me from a beating from my parents. They helped me out after closing time and I really appreciate the workers and the manager there. ?
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November 2023 by Tess Billingsley
Organizational mess. They had a huge line (even though the signs said to form two, they didn't direct anybody in any helpful way so people looking to buy tires were all in the pick up/drop off line) and they kept calling people to the front at random. I picked up well enough after my "ready" message to expect my car and paperwork to actually be ready, but my car still had plastic covers all over evening, and they had to reprint my paperwork cause they'd lost it in my car and didn't have it at the desk. I stood in line for over a half hour just to get my keys back on a prepaid service, and I'm pretty sure the guy who eventually helped me didn't even work in the tire center. Had to book out over two weeks for this appointment just to be treated like an after thought.
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October 2023 by jessica lord
Hard Pass. Just don’t. Staff is grumpy and majorly messed up my account info with someone else.In addition, I thought the prices were the best deal until I recently bought two more new tires at the dealership and saved a good chunk of cash.
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October 2023 by Johanna Cook
Amazing service! We came in with a low tire at the end of the day and one of the technicians volunteered to look at it for us.
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September 2023 by Stephen W Carter
The first time I called the Sandy Costco Tire Center, I was put on hold and no one ever picked up. After several attempts with no answer, I called the administrative office who transferred me again and no one picked up. If the customer service is so poor upfront, I can't imagine their incompetence in resolving any major problems. Another Costco picked up the first time, had tires in stock and gave me an appointment the next day. It's unfortunate that the Sandy tire center is tarnishing the Costco brand with such terrible service.
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July 2023 by Jessica J
I recently ordered tires here and had an employee mix up my order. The manager, Nick, went above and beyond to remedy the situation and make sure that my problem was solved quickly and effectively. I felt prioritized and am happy with my experience at this location!
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May 2023 by David Petersen
DO NOT BUY TIRES AT COSTCO SANDY!! Their customer service is absolutely abysmal! They promise a “5 year” warranty - I spent $1,000 to get 4 brand new tires for my Lexus Rx, and 3 months later one of them has a leak. I take it in for repair, and they can’t get to it for several hours that day, and next appointment is nearly a week later! They are woefully understaffed for what they promise. Now I do not have a serviceable way to get to work for a week!! Better to spend your money at a reputable tire place that will actually back up their promise to take care of you. STAY AWAY FROM COSTO TIRE IN SANDY UTAH!!
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April 2023 by Melina M.
If I'm going to Costco which isn't a super frequent thing for me, because I have no use for that much stuff in bulk! I came to buy Tofu, eggs, broccoli and some almond flour tortillas! I enjoy this location, not sure why it's three stars, it can get busy! But, I feel like that's pretty synonymous to all Costcos. The parking lot is spacious! But, yes busy! The gas station does get backed up, but it moves pretty efficiently. I think it's great, near all the locations I am generally at! And the staff, is generally pretty friendly! I have had one awful experience in customer service, but I find that experience to be a one off! She was pretty awful! But, we all deserve grace! If you are in Sandy and need some much needed bulk and other stuff come on down! My goal was to spend less than $100, and pals I did it lol!
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March 2023 by Mea B.
I'm a self check out kinda girl but many, many times the employees in the self checkout area, that are there to help, mind you, just stand there and chat with each other when I'm struggling to turn my box of milk over to scan it. They can be very unhelpful at times.
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January 2023 by Jared Fuller
Had my tires rotated. But failed to mention that they broke off one of the wheel studs and stripped another. Only found out when I went to Les Schwab because Costco accused them of cross-threading a different wheel stud
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January 2023 by Jessicah J.
5 stars for Costco. Could easily spend thousands of dollars here and definitely have. Costco is the best! We love the samples, the food court l, the clothes, the bulk items, and everything kirkland brand. They have the easiest returns and kindest workers. The parking lot is a nightmare and so is going on a Saturday haha.
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December 2022 by FU
Pretty terrible. Like the DMV but for tires.Slow (3 weeks to get first available appointment after order arrives). Good luck with walk-in service. Customer service like they're the only game in town.Skip this place.
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November 2022 by Cody Sims
I imagine if everything goes smoothly, this place is passable (except you'll wait 2-3x as long as any other tire shop even with an appointment). But the second anything goes wrong, which is highly likely because their systems are garbage, expect to be waiting weeks for your tires, and gods forbid you need a refund for anything.
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September 2022 by Electronik
This review is specifically to this tire center.1. Feeling of the ignorant customer service. On the phone they've seemed to kick off me, stating that I would NOT get my tire size anytime soon. That all the tires I was interested in are on "backorder" and such. I've placed tried to place the order online and the tires were actually shipped on the 3rd day. However there is issues in the system:2. The shipping system never showed any tracking. Only got confirmation when it was shipped. And by that time I have already got my tires at Discount Tires. So I will have to cancel this new order at that Costco. My cancellation is also linked to #3 and #4.3. Not sure that their online scheduling is working properly - or given any priority.4. Biggest issue - they failed to honor warranty - told that I missed rotation. However, since this place is always busy it is very difficult to fit into schedule. So, I did my rotation in a private shop instead, while at Costco nobody notified that they are so strict about that. And again, it was feeling that they just kicking off me, and just don't want to work on the warranty issue.
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September 2022 by Kevin Denos
The reason for 2 stars is due to the price of the tires and install. If it wasn't for that I would give the lowest it would allow me. Their customer service is by far the rudest and most ignorant of any place I've been to and that's any kind of business or service. They're short with you, they don't pay attention to things and they don't even treat you like a paying customer. It's honestly mind boggling considering how typically nice their store employees are. Very disappointed in how my wife and I were treated and on separate visits.