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February 2024 by Deborah Johnson
Kevin and Melissa helped my circumstances, way beyond my expectations. I had accepted the insurance adjusters decision to provide a small rental vehicle while my premium Avalon was being repaired for the next 2-3 weeks. The insurance company had accepted liability for an accident leaving me without transportation. I really could care less what I drive, except that my parents (90yr old/86yr old) live with me and I am their transportation. Getting into a small car for them is difficult. Kevin called the insurance company and got a full-sized car (still seems small compared the the luxury of an Avalon) BUT, wow, can't believe the initiative taken to make a difference for my elderly parents. Super helpful. Thank you!
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January 2024 by Ryan Hinman
Just rented a "Mid-Sized SUV" from them and they delivered me a compact SUV (Hyundai Kona). Downright ridiculous.I missed a phone call very close to my trip alerting me of the fact that they didn't have any mid-sized SUV AWD options, even though I rented one. I even called right after I booked it to make sure I booked a mid-sized AWD, and because I was taking my family to Jackson. The weather was terrible and we needed the AWD drive option (it was a terrible snowstorm that weekend).During pick up, I'm literally thinking "I can't believe they consider that a mid-size SUV", not knowing they called me previously and told me they couldn't fulfill my order. So that's on me.Here's where it gets dicey. They still charged me the SAME price as a mid-sized. No one cared to even address this issue during pick up. And even though the sales agent was incredibly friendly and helpful, she tried to push through additional fees for coverage without asking (road-side assistance, etc). Had I not noticed the check marks on the contract, I would have ballooned my rental fee by a few more hundred dollars.Anyway, the drive was fine but I completely got hosed by them. And they also didn't even provide me with a car containing a full tank of gas (is this normal?). Really disappointing.
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January 2024 by Martha Black
Hands down the best team is at this Sandy Enterprise branch! Kaly and Kevin are amazing, helpful, professional and attentive to your needs. They understand how much we depend on having access to a safe, reliable vehicle and they'll go out of their way to accomodate your needs. They will take great care of you and your family. Call them!
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December 2023 by oswaldo nieto
Good attention
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December 2023 by Sean Baker
Enterprise made my rental car experience incredibly easy. They worked with my insurance and the body shop to set up the rental pick up and drop off, which was really nice. The car was clean and well maintained. Enterprise also did a great job of communicating with me and providing updates as needed.
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September 2023 by Bailey Pittl
Cali was great to work with!!! She was understanding of my situation after hitting a deer and needing a rental car. She wanted to make my ride as comfortable as possible and help me get back home as soon as I could! I even received a follow up email from her! Thanks Cali for stellar service and kindness!
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September 2023 by Bill Cleveland
The staff in three different locations were absolutely ignorant. I was refused by two of the locations to be picked up. The draper location refused to work past four fifty nine. A complete and all around disappointment
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August 2023 by Jo R.
I went to this location to pick up a rental car. There was a very sloppy, slow guy with a severe case of dunlops employed there. There was NO place to sit down to wait! I waited for 10 minutes. It was too stinky in there to wait any longer so I left!!!! I went to another car rental place. What is wrong with the guy who is employed there? Why so slow? Why is that place so stinky????
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July 2023 by Mitch Orton
An all around seamless expensive here. We got the rental through our insurance while our car was being fixed. They were very flexible in getting me a car that fit my needs, with a car ready same day for pickup. And then the drop off went just as smoothly. I would recommend this location to all my friends and family
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June 2023 by Ashley Forsythe (Ms. Smash Fitness)
This was the strangest car rental situation I have ever experienced. They gave me a rental car that seemed to have not been cleaned or inspected first and was possibly just returned. We did a walk around and the agent with me pointed out that the bumper was slightly ajar but I couldn’t even tell so I thanked him for pointing it out and he said he would put it on the report for previous damage. While we had the vehicle there were no Incidences whatsoever but there was a huge snow storm that seemed to build up snow melt in the undercarriage of the vehicle and weigh it down and made a huge crack in the skid plate visible. After the snowfall it dragged on the road and we called asking for it to be towed back because we didn’t think it should be driven and informed them it would cause more damage we didn’t want to be responsible for. They picked up the car and drove it back against our advice and we ended up having to pay for the skid plate and the repair to the bumper (which they apparently didn’t mark down before we took it after all). I had never been held responsible for damage I didn’t cause before and it felt like a set up. I would not recommend this location it all seemed so sketchy and not professional. I’ve never thought to inspect underneath the vehicle before taking a rental but I would recommend you do so!
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May 2023 by Laura Belmar
This was my best experience ever renting a car. Really great customer service. Very thorough checking the car. Fast and responsive.
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March 2023 by Ben T.
This in-town rental agency has awesome employees! They are friendly and efficient. They work well with insurances, to ensure that we were provided great service. I have used them in the past for personal rentals, and they are always courteous and friendly.
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March 2023 by Andrew Justice
I rent auto's often. Enterprise is my favorite, and THIS PARTICULAR location is amazing. They have taken care of me every single time I have rented and never even tried to make an excuse to do otherwise. GREAT MANAGEMENT, GREAT TEAM at this location!!!
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March 2023 by Travis H (TheTravisH)
Super friendly staff, opens the door for you when you arrive and they care about your time. Quentin, the manager, was EXCEPTIONAL to deal with, I would 100% recommend. Thanks for the great service
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March 2023 by Kristy Montoya
The customer service was phenomenal. (107th south state) these guys really go above and beyond.