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December 2023 by Aaron Waldron
We're do I start? First of all if I could 0 star this hotel I would. Also only stayed here due to this being booked by my employer.First day I check in, I decided to take a nap because I work overnight, I awoke to a terrible itch and woke up to find myself covered in bed bugs. I go to the front desk and tell the clerk. Pretty much got looked at stupid and told him they're all over the pillows and blankets. So I get moved rooms, none of my stuff is offered to be cleaned professionally which is something that is needed to be done when bed bugs are involved (I worked in hospitality industry for some years). So had to pay cleaners to make sure my clothes were clean and any potential bed bugs were gone.Next room I get moved into, Refrigerator seems a bit warm I make it colder (no dice). I tell the clerk in the morning next day, takes a whole day for maintenance to come look, he says he will be back with another fridge. Well 80.00 worth of food spoiled and now checking out week and half later and never got another fridge. So had to waste money eating out or eating at work.Every single day my hallway smelled heavy of marijuana, and constantly coming into my bathroom. Don't mind people smoking outside but the hotel constantly smelt of marijuana.Elevator had been out of order since I got here so leave your heavy bags in the car.Front door is never locked/secured after hours. Constantly seen homeless sleeping in the lobby.This by far was the worst hotel experience I've had in my life. I even got better service from some trash motels then this establishment.
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December 2023 by Cole Beckley
Elevator has been out for going on 2 months now. There are countless elderly people staying on the 2nd and 3rd floor that now have to use the stairs or can’t even leave their room because they can’t use the stairs. That is very unacceptable. They say the focus is their customers but they can’t even focus on fixing or replacing the elevator to help out the elderly customers. It’s not management because they are amazing. It’s the higher ups that don’t even come around to the hotel except to check out the profits. Do better.Walkability: Do better
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November 2023 by Kelby Palmer
Absolutely the worst service I have ever had! I called 1 week prior to book 8 rooms and was told, by the Manager, to do so on their website. Booked the rooms, paid in full, received confirmation numbers. I went to check in, 1 week later, all to be told they were short 3 rooms. Here I was, 6 hours from home with a bus of 23 high school cheerleaders. I asked the front desk person how a reservation doesn't hold my room, even after I paid? He told me that a reservation doesn't guarantee me a room...huh? I asked him what I was supposed to do now, his response "probably start calling other hotels" rudest, non-helpful person I've ever encountered in a line of customer service. He didn't attempt to help me locate another hotel, see if he could shuffle rooms around, nothing! By the looks of the entrance, I'm glad we didn't end up there; it was dirty and had a smell to it, not pleasant!
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November 2023 by Shane Webb
The room was clean with a fridge, microwave and oven. The pricing fit within my budget perfectly. Bethany at the front desk was so helpful and kind, hotels need more staff like her!!!Rooms: The room was clean and spacious with a soft mattress.Noteworthy details: The front desk worker Bethany was so kind and helpful, she literally made my stay!!
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October 2023 by Rachelle Arrington
Rooms are nice sized! They somehow overbooked, so they upgraded our room for less than what we originally paid, only downside, no separate bedrooms. So trying to have 2 TVs on at the same time, or trying to escape children isn’t so easy, but having a kitchenette is GREAT! Not much of a “grab and go breakfast,” just muffins and coffee. Stockton, the GM, is FANTASTIC and super nice. No real complaints here, except maybe letting customers use more than just the front door, kind of a pain to unload everything and find parking.
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October 2023 by Stephanie Huggins
We arrived and our room was clean and ready to be immediately checked in to. Staff is always super friendly and ready to help you with anything you need at any time. Haley and Stockton who both work at the front desk are so kind and superbly delightful to talk to. They made my stay wonderful!
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October 2023 by Heather Marie
I am a patron of this establishment .Joe and Bethany & Stockton have beenVery welcoming ,They always make sure I have everything I need and provide amazing service .I have seen them work tirelessly to help each and every client .They also keep the hotel and grounds very clean .Joe ,Bethany & Stockton always have a smile and are kind and professional .The rooms all are clean ,well maintained and comfortable .Nice new tubs ,sinks work perfectly .My refrigerator was not working within minutes Joe had a new one at my door .He installed it promptly .It works perfectly .I appreciate all 3 of them immensely for all they do every day .If I have an issue they listen and take it seriously .That means a lot to me .This hotel does not get the recognition it deserves .There are no bugs, the rooms are vert clean ,the beds are comfortable .Very clean linens,There is a full size refridgerator in each room as well as a stove top & microwave ,They provide you with kitchen ware and utensils .The rooms are nice size .There is laundry on site that takes cards.The grounds are clean and beautiful with a view of the mountain right behind it.It is very quiet ,there are trash rooms on each level that are maintained daily .They serve coffee and tea or hot chocolate each morning ,with muffins ,and granola bars .It is within walking distance of the front runner ,South town mall ,maverick and exxon ,there are many food establishments to choose from ,There is a costco two blocks away and a Target .A short driving distance to walmart or smiths .I picked this location when I decided to move back to Utah from Detroit ,Michigan . I stayed here long term before amd was treated well by the hotel staff and loved the feeling of home I got here .I only have one issue the wifi is spotty sometimes non existant .That is not the staffs fault at all .Rooms: Safety is a huge plus for me ,And is taken seriously by management ,and the local PD does check the parking lot frequently .
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October 2023 by Jared Sanford
Absolutely the worst check in experience I’ve ever had.I showed up at 12:30pm knowing my check in was at 3pm I waited 10 min for a gentleman to come to the counter his name tag said Joe. I proceeded to ask him if I could check in early to get my bags out of my vehicle and I’d be happy to pay a fee he said not a problem. My work set this up for a business training trip so I only had a piece of paper that had the hotels info and my name with a confirmation. I showed this to Joe and he told me there wasn’t one. While on the phone with my manager to find out info Joe tells me the name of a co worker and I said yes she probably set this up he then proceeded to yell at me saying I didn’t give him all the information I told him I gave him my confirmation papers that was given to me. I then find out my company used a 3rd party to book so it only shows my name on the 3rd party confirmation. I told Joe he didn’t need to be rude and that I gave him all the info I was given he proceeded to tell me that my coworker needs to be there to do the check in then changed his mind and said I could do it but he wouldn’t be willing to let me check in early and I need to come back at 3pm, then throws me his managers card and tells me I can’t complain if I want to and good luck.
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October 2023 by Michael Ballou
I've stayed at 2 other extended stay hotels, and I've been staying with extended stay america for maybe 2 to 3 years now. Extended stay america is the best out of the extended stay hotels, but the Sandy location is by far the absolute best location. I've also stayed at 2 other locations for extended stay america and the last location I was at, I overheard so many people in conversation talking about how the Sandy location was so much better than the rest do to the staff being so nice and professional to everyone and they seem to handle any situation the best way you could possibly imagine and they always have the utmost respect for any and everyone who walks through the doors. The building is always clean and well maintained as well as the room's. The maid's are always cleaning and working hard. The trash room is always kept up on, much more than the other locations. There's so much more to be said about this location and the staff are just so amazing I can't stress it enough. I don't know how much they make but I'm sure they deserve a raise or vacation or something, they really take care of this place so well as if this was their own home. Amazing job to the Sandy location.Rooms: The rooms are always clean and well kept. The maid services are always cleaning and working hard, and are always polite and nice to everyone.Walkability: There are so many great restaurants and fast food places within walking distance, as well as sports bars, gas stations right at the corner. Everything is within 5 to 10 minute's of walking. The south towne mall is right there with so much going on in there. There's a target right past the mall. There's sheets right up the street with more food and a great ice cream place. Walmart is about a 5 minute or less drive. There is a lot going on around here and it's a very good area as well.
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October 2023 by Josh Mclean
Booked a king but when we showed up we were told they only have a queen. Rooms are pretty nasty, bed was pretty horrible, but the pillows were on a whole different level of suck. Seems to have a lot of drug addicts running around also. All in all pretty yucky...
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October 2023 by Jase J
Meth capital USA. Read the reviews!0/5Should have read the reviews but I didn't.The only good thing I can say is we were given a full refund after finding meth in our room. American horror story vibes!We couldn't get out fadt enough!
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September 2023 by Cindy Y.
I do not recommend this place. Our room was not clean, I saw hotel guests who looked like they may have questionable jobs, the police showed up after trying to evict one of its guests, his girlfriend appeared to have been beaten up, there is people just sitting around outside the hotel, I was cat called as I was walking into the building. I didn't feel safe, comfortable and couldn't wait to leave.
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September 2023 by Teeaire Shivers
everything here is messed up the hallways smell like dog and cat piss they was overcharging our account we had no knwkdge off and when we confronted them they called the PD and had us removed after we stayed there for at least a month while our houses bend remodel don't stay here you will get your money worth if u stayed at best western onext door or holiday inn across the street on the website is says hot breakfast all they gave was oatmeal muffins and cold coffee
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September 2023 by Melanie Engle
I definitely WOULD NOT stay at this location. I stayed for a week. They put me in a room with a half working stove and a half working fridge. I brought a bunch of food that all went bad. When I told the front desk about it one employee told me they could probably reimburse me for the food. When I called back and talk to the day manager he wouldn't do anything about it except apologize. He would not honor what his employee said, would not reimburse me in any way So basically Its my bad for thinking this was recommendable hotel to stay at. They also had none of the kitchen stuff they were suppose to have and I had a hard time even getting them. I will never recommend this location to anyone ever. I highly advise u don't stay here cuz u'll probably be the next they take advantage of. But if u do stay here I would definitely make sure EVERYTHING WORKS. That's pretty dishonest renting out a broken room
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August 2023 by SiLeNoZ 6VI6
Excellent customer Service and Exceeds the 5 step cleaning process. Has an Awesome cleaning team, Very welcoming and make it feel as if your at home. Bethany and Stockton are the best of the best!