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March 2024 by uvel shahkaramy
horrible customer service
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February 2024 by Nancy Imhoff
Admin staff was very personable and mechanic staff trustworthy. Had to come back for installation of a part that was not included in repairs.
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January 2024 by Cassandra Eva
They were awesome after my car crash. The parts & work took seemingly forever, but they kept me updated the whole way & everyone was really nice too.
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October 2023 by Christine Waugh
Great customer service. Very attentive giving me a verbal estimate for bodywork for my car.
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August 2023 by Dave Ogier
Awesome, I had my subaru repaired here. They did an amazing job. Gerber kept me informed the whole time. When I dropped it off, I was told it could be a month to complete, but they had it done in 2 weeks.
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August 2023 by Fernanda Valadez
I was referred here by my insurance after damaging the side of my car. Initially, I was pleased with the prompt service and constant updates during the repair process. However, shortly after getting my car back, the tire sensor for one of the fixed tires came on. They requested me to come in for a diagnostic check, and after the check, they assured me everything was fine. Unfortunately, the tire sensor was missing as they forgot to put it back in. While it wasn't the direct cause, having the sensor could have possibly given me a warning before the tire eventually popped. It was only when I had to get my tires replaced that I discovered the missing sensor, which led to unexpected expenses for replacing all four tires on my AWD vehicle. I reached out to them again, they informed me that they would give me a call back later in the day as the manager was currently unavailable. However, closer to closing time, I had not received any callback, and I had to reach out to them again myself for an update. They explained the estimator wouldn't return for a week to order the part. When I inquired about a rental car, they initially seemed unsure. However, they later assured me that they would contact my insurance the day I bring in my car for repairs to arrange a rental car. This situation has been quite frustrating, and I'm hopeful for a smoother resolution.
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July 2023 by Bonny Moss
Was in an accident on a road trip on a holiday weekend, and these folks went out of their way to help me in every way. I cannot recommend them enough. Duran and the folks at the front desk made a really stressful situation into an adventure. Timely updates, stayed late to accommodate me, explained everything respectfully, generous with their time and expertise.
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July 2023 by Lucas Powell
Recently got my car fixed at the Sandy location and everyone was helpful and great to work with. The car came back great!
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May 2023 by Ellen Patey
I haven't had many experiences in my life where my personal vehicle has required body work, but recently, I did have a mishap that resulted in a badly crunched rear door on the driver side of my 2012 Jeep Patriot. I was skeptical when my insurance company informed me that the process would go more smoothly if I agreed to take my Jeep to the body shop they recommended. However, after reviewing local reviews for Gerber Collision & Glass, I found that their ratings were actually higher than either of the other two places I had been considering. I informed my insurance company of my decision, and they immediately made an appointment for me to take my Jeep in for repairs.Gerber is a very busy collision repair shop, and I did have to wait 2 to 3 weeks for my appointment to arrive. I was very nervous about taking my Jeep in, as I had taken really good care of it, felt bad about ruining the door, and was concerned that it would never look like new again. I needn't have worried! Everyone at Gerber seemed committed to making sure that my Jeep received the best possible service. I actually had an area of damage on the opposite side of my car from a slight mishap with a pole a few months earlier and asked whether they would be willing to give me a separate estimate on having that work completed, as I had not reported it to my insurance company at the time that it happened. They did not hesitate at all in giving me the separate estimate so I could have that work done at my own expense.After the initial assessment, I was advised on what I should expect as far as a timeline for hearing back from them with an estimate. I was stunned when they actually got back to me earlier than expected. The technician I spoke with explained everything they had done to check out the damage on both sides of my Jeep and gave me the estimate for what the self-pay portion would be. He also gave me a heads up that once they got further into the process, there might be more damaged uncovered that would result in additional charges, but assured me they would update me every step of the way. And then they actually did. I have never had a better customer service experience anywhere.Within only a couple of days, Gerber called to let me know that they had completed most of the work but had to order a special piece of trim on which the shipping was delayed. The technician told me that as soon as the trim came in, they would finish the body work and do all of the painting. He felt certain they would still be able to finish the job by the initial date they had given me for completion. And only a few days after that, they called to let me know that my Jeep was ready to pick up. The total cost was actually lower than the estimate, and this was one full week sooner than the projected finish date!The work Gerber did on my Jeep is absolutely beautiful! No one looking at it would suspect there had ever been a problem. I think they must have used some kind of magic in the painting; my Patriot is bright white, and you honestly can't tell the new paint from the old because they did such an incredible job of blending it.To sum up, I can't think of a single thing that Gerber could have done better. From the individuals working in the office to the technicians, every individual I met there seemed truly invested in their work. I am so glad that I listened to my insurance company and had Gerber do the restoration work on my Jeep. Although I hope I never need them in the future, I wouldn't even consider taking a vehicle of mine anywhere else for collision repair work.
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May 2023 by Courtney Lauti
Mike and the team went above and beyond to help get my car taken care of after I was rear ended. The car looks amazing and they were professional, friendly, knowledgeable and were on top of the communication letting me know where my car was at in the process every step of the way. I would hands down recommend this location if you are looking for a repair, if I could give 6 stars, I would!
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March 2023 by Darian Kelsch
Awesome fast and clean repair on my truck. I've always loved the team here.
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February 2023 by Jeffrey Costales
They did a great job repairing my car's roof! They made the whole insurance process easy and care free. Thanks to the Gerber collision and glass team!
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January 2023 by Michelle l Bennett
I hit road debris In my brand new Camry. My insurance company goes through Gerber so that’s where I went. It took a little over a month to get my car in but it was so worth it! They quoted me 3 weeks & called on day 4 to let me know my car was ready!They did an amazing job!! It looks as good as the day I drove her off the lot!Everyone was so friendly & I am so grateful for them!Customer for life!
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January 2023 by Roosevelt T.
I was referred by parts department from VW Southtowne after trying to call different places and these guys were able to book me for a simple paint job on a tow hitch cover when others couldn't. Front desk people were above and beyond and so was Jessica.
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December 2022 by Jackson Blackhurst
When my car got hit, I was very upset and worried that the repair would not be completed to Honda factory standards and I would just have to deal with it. When I called to set up the repair, Hailey set clear expectations of the repair check in process and how to move forward. At drop off, Juan, Hailey and Leslie (sorry if I got your names wrong!) informed me of repair turnaround time and how the repair process worked. They let me know due to my car being the current year, it may take longer for parts to arrive. They encouraged me to call back at any time if I had any questions or just wanted an update. Throughout the repair process they contacted me multiple times to keep me updated and answered all of my - many - questions.When I got my car back, it looked better than it did when I bought it.I was extremely impressed with the level of professionalism and willingness to help that the employees showed. I have NEVER had this level of customer service with any other business in the automotive industry! These employees deserve a raise!Thank you so much to everyone who helped work on my car. I look forward to working with Gerber in the future!Service: Body & Trim
