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December 2023 by TheFetchRex rex
Goldenwest is phenomenal at what they do for the members! They gave me a lot of info on CDs and gave me options to know what was the best option. The Sandy branch’s employees are all so nice and excellent with there work, they should all get raises! They are all so nice and kind and able to help the members in the best way they know how! Thank you so Much for a great credit union and an amazing branch!
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December 2023 by Suzie Geddes
Poor service. This is the 3rd time at this location. Not the same great service of HCCU. Will avoid it in the future. Seriously considering Mountain America CU at this point
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October 2023 by Krystal Peterson
Leyla has been very helpful each time I have gone in. She's patient and kind.
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September 2023 by Angie Johnson
Goldenwest is literally the worst credit union I've ever delt with in my entire life. I will never ever have a loan through this institution again I will make sure all my friends and family understand how DIFFICULT it is to work with your company how impossible and untrained your staff are and how overall it's the worst experience in every aspect. It's impossible to get a loan payment set up. you have to physically go to a branch if you want anything done and the staff once you arrive is impossible, untrained, and unwilling to help. I came in with a cashiers check in my loan payoff amount and now it takes 3 weeks to get my title which the branch should have, It took 30 mins for them to accept my cahsiers check from my credit union with verified funds, and then they will not let me have my stupid $25 in savings I had to deposit to set up automatic payments until I wait for them for 3 weeks to issue my title. Also, my dumb $25 was frozen without notification to me because someone in Romania tried to access my account and everything was frozen. They didn't even notify me. Thank God I didn't have actual assets there and frozen without any type of notification. It's insane to me this bank has any members! Please go elsewhere with your precious money. Do not give them a cent.
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September 2023 by jeanna lifungula
Leyla Aguilar Has been my hero from start to finish of my loan. She’s great at responding. 10/10 for me with this branch.
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September 2023 by Martha Western Perez
Was a good relax with the 2 lady’s and the man nice and funny habla español and good customer services from all.ThanksMartha Western Perez ⭐️⭐️⭐️✅
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June 2023 by K Bills
I had the best experience working with Amy in the Sandy branch. She was patient and friendly. She explained everything I needed to complete b my loan. When Amy and I finished my loan application I had a really good feeling about my decision to choose Goldenwest as my new credit union.
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February 2023 by Sheena A
Amy B. at the Sandy branch was amazing to work with! She even stayed late after her work hours to make sure we were taken care of. Goldenwest Credit Union’s rates are the best compare to other institutions as well!
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August 2022 by Jessica Cox
I thought it was just one location but the Sandy location's customer service is just as bad as the Orem one. I called to get an update on a loan application and Marilee (I think that was her name) was extremely rude. She acted as though I inconvenienced her for calling. She didn't let me finish asking my questions before telling me she couldn't help me. This credit union has been a nightmare to work with. I can't wait until I am off of the loan, I will never go through them again. They also charge a $10 fee to pay over the phone. When you go to pay inside the branch, the debit card machine will only take certain cards. It has been a terrible experience.
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June 2022 by T Snowy23
Josh helped me with some questions I had. He was polite and respectful
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April 2022 by Vivian Johnson
Highly Recommend! Especially Riley Adams - Consumer Loan Officer - for being always personable, professional, and very knowledgeable.
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March 2022 by Kevin Tolman
They were very friendly and helpful. The process went just fine.
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January 2022 by N S
Adrian made it super easy and simple to get my auto loan. She worked with me for as long as I needed to and was able to get me situated in a timely manner so I could pick up my child from school. I highly recommend her. I’m very pleased with how easy the process was!
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December 2021 by Troy Hatch
I used to love using Usu credit union but since they have merged with golden west it has gone way down hill what used to take about 30 min now takes multiple days and you are dealing with someone 100 plus miles from where you actually are. I hope they can figure this out before my next loan I need from them or I think I will end up switching all my stuff to my other credit union.
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December 2021 by Madan K
Becky is very knowledgeable, patient and helpful and made my auto loan application process a breeze.
