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January 2024 by Ryan B.
EDIT: Eric from their customer service reached out to me and got things resolved. Still not happy, but I do appreciate his efforts. Never again. I sent my out of warranty Momentum to them for a second hand repair, got an email that the estimate for service was ready, and I have since spent HOURS trying to get in touch with their service center just so I can pay for the service. Sure wish I had checked the Google/Yelp reviews before getting involved with these people. Appalling service...
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January 2024 by Fernando Osorio
I can't give them a 0 star.I just attempted again to call and was on waiting over an hour for an answer. To be let down again. I first tried calling the number when I got the first invoice a couple of months back, yet no one ever answered the calls.After receiving several invoice emails over about the course of two months and I calling feverishly at all times of the day, I decided to reply to their email, hopeful of getting a pulse. As of this day, I have not gotten any replies.If I had known this, I would have never sent in the watch that I can say was stolen by them due to false advertising. Please don't make my mistake as it looks like many have made the same mistake I did before. I would recommend reporting this place to the Better Business Bureu if you have suffered the same fate with your timepiece.
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December 2023 by 1128 Blasdell
I had sent watches to the Invicta authorized repair facility in Utah. These watches were 3 months and 17 seconds old. Both of these watches experienced crowns coming off. Bought them Jomashop but that’s another headache.When these watches still under warranty arrived in Utah the wheels fell of this busThey tried everything to charge me 189$ USD to fix them not understanding the key word Warranty to no avail. These watches were returned to me I repaired and to add insult to injury one of the crowns was left on Edfies desk or on a shelf.Today tried calling the repair facility was 67 minutes on the phone to be disconnectedRegardless of who you try talking to they are not at there desk or missingI’m done dealing with incompetent yes incopetent people
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October 2023 by Brian Diehl
Had some questions about a couple of watches I purchased about 5 years ago and was able to speak with a real pro, Eric was patient and gave me great customer service. It was a great experience. He answered all my questions, and put me on track to fixing and maintaining my watches. Thanks for all your help eric
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October 2023 by Andrew C.
I sent in my Nubeo Watch a month ago, emailed the a few times and they do not respond back. Said it would take 14 days to fix and can't get anyone to answer the phone. Don't know if I'm going to get my watch back, they already charge me over $300 for repairs. Will never use this company again.
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October 2023 by Shawn Lunt
Always great service and very friendly.
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September 2023 by Tom O.
Because Löwen was kind enough to let me know the name of my watch's battery that I lost, as they seem to be the one company in America entrusted with this information for Wenger watches, I am leaving them a 5 star review. Thank you Löwen for being helpful and of service.
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August 2023 by Anthony
Awesome customer care !!!
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August 2023 by Barry M.
I mailed my watch for evaluation and repair-- the cost of shipping, evaluation and the promised repair came to $200. Only after this was paid did I get a notice saying the parts weren't available and there would be a long delay. When the watch was finally returned to me over a month later it still wasn't working, I asked for a refund. They asked for a video of the stopped watch to prove it wasn't working. Unable to send this, I returned the stopped watch itself as proof, again asking for a refund. Instead they sent it out for repair again, and once again said it would be delayed while they waited for parts. Only after further calls and delays. did I finally get a partial refund. All this took 3 months and many frustrating calls and extended holds.
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August 2023 by X Z.
This watch quick started showing signs of moisture/fogging. I contacted Victorinox (Wenger) who referred me to their approved repair service, The Lowen Group. This repair service contacted me with estimates to clean the inside of the watch, replace the crystal, and even the watch band. When I clarified I only needed the moisture issue addressed they seemed confused, then seemingly started to make up reasons why it would not be covered under warranty, such as "it is possible that the stem was cracked and water entered that way". They then told Victorinox it would not be covered because the stem had been left open, and Victorinox chose to go with that conclusion. I previously owned a Wenger watch for 20+ years and that's why I bought this brand again. Well let me tell you their products are now EXTREMELY POOR QUALITY and not what the they used to be. Shame on Victorinox and The Lowen Group, who apparently changes it's name every time they accumulate enough negative reviews. Don't waste your postage mailing your time piece to this place!
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July 2023 by Victor Martinez
Excellent! Buy 2 get 4!!! Excellent customer service! Everything was great!
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July 2023 by Tom Mehr
Very happy with Invicta costumer satisfaction.
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May 2023 by Mario S.
I can not get anyone to return my phone calls or emails. My watch was repaired but haven't received it yet? Very poor customer service!
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March 2023 by Anthony Mcadoo
I received the watch and it didn't work. I couldn't get customer service on the phone. I will never buy anything from Invicta again.Big Scam!!!
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March 2023 by William W.
This company is THE WORST BUNCH OF SWINDLERS. They will be rude to anyone who deals with them because they are the only place that services watches of certain kinds. They are liars. Worst customer service experience ever!
