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December 2023 by Jolene L.
Christmas is my favorite time of the year. I've enjoyed coming to this location for various items but I am especially appreciative of their Christmas decoration items for sale. This location is easy to find and there's lots of big parking spaces available. Thank you to the workers for being diligent about the shopping cart returns, I rarely see stray wagons in the parking lot and there's always a shopping cart available at the front entrance. Customer service has been top notch on all of my shopping visits here. They are friendly and greet you at the front door. If I ever needed to ask a question, there was always a knowledgeable sales associate walking around to help. Thank you Lowe's for having healthy plants available. Even coming late for poinsettias, I still had great options to purchase. Really appreciate the sales too as two big beautiful poinsettias came home for the price of one!! Lowe's has been a pleasant shopping experience. Their shelves are well stocked and their customer service is great too! Happy Holidays :)
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August 2023 by Audrey Lund Misner
Great customer service, thank you Hayes!
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August 2023 by Caleb a.
You can go to any Lowe's and get what you need, but you can't be guaranteed to get the same level of customer service and friendliness. This location had some of the best customer service I've experienced at a hardware store. I was browsing the tools section and an employee asked if I needed help or had questions. I had a questions about a tool and he answered everything! Good location, lots of smiling faces, and a friendly atmosphere
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November 2022 by Mariah R.
I love Lowe's as a company. They have good values and all the supplies I need. However, the customer service leaves something to be desired. I know that this is due to the company's employees, and I suspect it is because the employees are not compensated appropriately for their time and labor. Some of them are short with me, and it's almost always understaffed -- particularly on Sundays. I have no qualms with the employees themselves because I know they are just doing their job. It is Lowe's responsibility to fix this by properly paying and taking better care of their employees. I am severely disappointed.
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September 2022 by Amanda N.
This review is purely for the wonderful experience we had with John in the appliance department who assisted my husband and I in buying our first washer and dryer. He was extremely kind, knowledgeable, and could not have been more helpful through the process. Thank you, John!
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August 2022 by Jennifer C.
Sorely disappointed in their customer care. I ordered a dishwasher on July 5. It arrived with a dent that I did not notice until it was completely installed. Before the installer left I mentioned it. I'm not sure how he could have missed it as it was right on the front of the dishwasher. He left and told me to contact Lowes. I immediately went to Lowes to ask for a replacement. The person I talked to was apologetic and said he ordered a new one and scheduled for the dented dishwasher to be removed. A week later the dented dishwasher was uninstalled but the replacement did not arrive. Immediately went back to the store, to be told the new one had not been ordered. Every person I talked to just said sorry it was not their order so it was not their fault. After an hour we got everything straightened out. Checked back a week and a half later as I had not heard anything. It was to arrive that day and someone would contact me. Again they apologized as it was not his order so he had no idea what the issue was. (It was the same guy I had already talked to twice). Told I'd be contacted the next day. I wasn't. Called today to see what the issue was. The order had been changed to pick up only. No delivery and again apologized to it was not their order, not their fault. After almost a month and a half and 5 conversations with Lowe's, I still have no dishwasher.
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May 2022 by Michael D.
Called in and gave up after being on hold for 20 minutes.. ordered a freezer and can't get ahold of anyone. Waited a week after their estimated delivery time to give them some time but haven't gotten any updates. Just wanted to make sure it is there before I drive 45 minutes to pick it up I wanted to make sure it was there.
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April 2022 by Sherri H.
Not sure what is going on with the delivery service but I went into the store and purchased a fridge that they said they had in stock. They said they could deliver it in 3 days which was the best they could do. Now, today delivery day, they never call or show up, so I call them and they pushed the delivery out 4 more days. I only purchased the fridge that they said was in stock because we do not have a working fridge. What a joke. I canceled the order and now I am headed to Home Depot. Terrible customer service.
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January 2022 by Steve S.
Always prefer the competition. That said, this store is clean and the people that work here are very nice. Good experience.
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October 2021 by Lasater K.
Came in to buy a drill. I guess they are big ticket items because they are locked up. I asked three different employees if I could get help so I could buy a drill. They all told me to go back to the tool section and they would page a rep to come help me. After 30 minutes and trying three different employees I finally realized no one was coming. Just bad service. Not sure if they are understaffed or undertrained.
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March 2021 by Drew P.
We went through Lowe's for carpet because they told us they make sure customers are happy and taken care of because they are a huge company and have the means to do so. We also chose Lowe's because of the free furniture moving. They showed up with one person to install who doesn't move furniture. When we looked at the carpet he was about to install it was the wrong carpet. We went back to the store and we got a "Sorry, it'll be 8 more weeks to order in the right carpet". We had taken apart beds and had waited for 8 weeks and all we got was a sorry. When the next install came we double checked 4 times that knew they were moving furniture. The install people showed up and said they were not told they had to move furniture. Luckily they did but seriously it was the worst experience we've ever had. Customer service was not helpful at all!
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September 2020 by Kelly S.
I purchased a storm door online for pick up at my local store. It was a Larson model and cost just north of $400 with tax. When my contractor was installing it he informed me there was no handle. I checked my online order and sure enough it asks you to select a handle and I had selected the aged bronze version at time of order. I looked in the specifications and there is an entry that reads Handles Included which is followed by a green check mark. I was pretty sure the preceding 2 conditions were indicative of there being a handle included. I called the store I picked the door up from, the Sandy UT location, and was told the fellow in that section was at lunch and would call me back concerning the missing handle. Justin never returned my call. The next day I drove to the store and stood in line for a short while and was directed to proceed back to the door sales area where Bruce would be happy to assist me. I approached Bruce and explained the issue, I stated that my contractor said the door was rather easy and straightforward to hang but there was no handle. I showed Bruce the handle it was supposed to come with. Bruce told me there was nothing he could do as there was not a second line item for the handle on my receipt. I pointed out that there were no separate line items for the hinges, weather stripping nor any of the other included items yet they were all in the box. Bruce then disagreed that the door comes with the handle even after being shown that they make you choose a handle style and the specs say handles are included... he basically told me to go pound sand. I then spent $50 to purchase the handle as my contractor was waiting. I contacted Lowe's corporate customer service and verified that the door does come with a handle, hence the handle selection block and of course the specification sheet which states that handles are in fact included. The customer service rep told me she would have a store manager contact me about refunding the handle I had to purchase. The manager did call me and did refund the handle but the whole time tried to convince me that the door does not come with a handle but he would refund the $50 handle as a kind gesture maybe. So there is my story. Apparently customers and customer service representatives are able to read the website and interpret what handle selection and green check marks next to Handles Included means but "Experts" named Bruce get to overrule whatever they want and Managers will gaslight you about your errors even when you have printed evidence published by their employers to the contrary. Much appreciation to the reasonable and nice customer service rep who helped me. She was amazing. It is nice that their is recourse to this level of customer service. Lowe's has seen the last of my dollars.
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September 2020 by Garrett M.
I had an amazing experience at this Lowe's today! I was helped by Jerry Fullwer, who works in tools; he was so attentive and went far above and beyond! JERRY IS THE MAN!!!
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July 2020 by Ken G.
Soooooo pissed off at these people. Bought a new refrigerator over a month ago and it was supposed to be delivered tomorrow. Never heard from them, tried to call and no answer. Finally drove up there only to find they didn't have the refrigerator I bought and paid for over a month ago. When I told them who I was, one of them said "oh, I have a note to call you." Really? You have a note to call me the day before you were supposed to deliver it? I've been in distribution and logistics for 20+ years, you knew weeks ago you weren't going to be able to get it and you didn't call me but you sure made sure you held on to my $$$
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May 2020 by Orlando F.
I will never shop at this location again. First, I was in the garden department searching for a small bag of potting soil. I asked the Lowe's employee in the section where to find it and he responded, "That's a good question." A customer who was nearby stated, "Oh, it's just around the corner." I then was looking for a coffee maker so I asked another employee where they were. He literally stared at me in silence, looking perturbed and said, "Check back around Thanksgiving." I went on to look for a stud finder and knew it was in aisle 59, but I couldn't find the aisle. I asked an employee where aisle 59 was. In an irritated response, he never got out of his chair and just started pointing and giving directions seemingly not wanting to be bothered. Finally, the icing on the cake occurred at checkout. One item was accidentally scanned twice. I asked the attendant to help me resolve the issue. The elderly lady walked over and rudely said, "Stand back please!" Then she continued mumbling under her breath and said, "I can't believe anyone is not wearing a mask. I have been wearing a mask for the past three months." That comment was directed at me because I wasn't wearing a mask. What right does a Lowe's employee have to lecture me about my choice to wear a mask or not. This was a model example of poor service and I will NEVER set foot in this Lowe's again!
