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December 2023 by Jolene L.
Christmas is my favorite time of the year. I've enjoyed coming to this location for various items but I am especially appreciative of their Christmas decoration items for sale. This location is easy to find and there's lots of big parking spaces available. Thank you to the workers for being diligent about the shopping cart returns, I rarely see stray wagons in the parking lot and there's always a shopping cart available at the front entrance. Customer service has been top notch on all of my shopping visits here. They are friendly and greet you at the front door. If I ever needed to ask a question, there was always a knowledgeable sales associate walking around to help. Thank you Lowe's for having healthy plants available. Even coming late for poinsettias, I still had great options to purchase. Really appreciate the sales too as two big beautiful poinsettias came home for the price of one!! Lowe's has been a pleasant shopping experience. Their shelves are well stocked and their customer service is great too! Happy Holidays :)
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August 2023 by Caleb a.
You can go to any Lowe's and get what you need, but you can't be guaranteed to get the same level of customer service and friendliness. This location had some of the best customer service I've experienced at a hardware store. I was browsing the tools section and an employee asked if I needed help or had questions. I had a questions about a tool and he answered everything! Good location, lots of smiling faces, and a friendly atmosphere
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November 2022 by Mariah R.
I love Lowe's as a company. They have good values and all the supplies I need. However, the customer service leaves something to be desired. I know that this is due to the company's employees, and I suspect it is because the employees are not compensated appropriately for their time and labor. Some of them are short with me, and it's almost always understaffed -- particularly on Sundays. I have no qualms with the employees themselves because I know they are just doing their job. It is Lowe's responsibility to fix this by properly paying and taking better care of their employees. I am severely disappointed.
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September 2022 by Amanda N.
This review is purely for the wonderful experience we had with John in the appliance department who assisted my husband and I in buying our first washer and dryer. He was extremely kind, knowledgeable, and could not have been more helpful through the process. Thank you, John!
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August 2022 by Jennifer C.
Sorely disappointed in their customer care. I ordered a dishwasher on July 5. It arrived with a dent that I did not notice until it was completely installed. Before the installer left I mentioned it. I'm not sure how he could have missed it as it was right on the front of the dishwasher. He left and told me to contact Lowes. I immediately went to Lowes to ask for a replacement. The person I talked to was apologetic and said he ordered a new one and scheduled for the dented dishwasher to be removed. A week later the dented dishwasher was uninstalled but the replacement did not arrive. Immediately went back to the store, to be told the new one had not been ordered. Every person I talked to just said sorry it was not their order so it was not their fault. After an hour we got everything straightened out. Checked back a week and a half later as I had not heard anything. It was to arrive that day and someone would contact me. Again they apologized as it was not his order so he had no idea what the issue was. (It was the same guy I had already talked to twice). Told I'd be contacted the next day. I wasn't. Called today to see what the issue was. The order had been changed to pick up only. No delivery and again apologized to it was not their order, not their fault. After almost a month and a half and 5 conversations with Lowe's, I still have no dishwasher.
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May 2022 by Michael D.
Called in and gave up after being on hold for 20 minutes.. ordered a freezer and can't get ahold of anyone. Waited a week after their estimated delivery time to give them some time but haven't gotten any updates. Just wanted to make sure it is there before I drive 45 minutes to pick it up I wanted to make sure it was there.
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April 2022 by Sherri H.
Not sure what is going on with the delivery service but I went into the store and purchased a fridge that they said they had in stock. They said they could deliver it in 3 days which was the best they could do. Now, today delivery day, they never call or show up, so I call them and they pushed the delivery out 4 more days. I only purchased the fridge that they said was in stock because we do not have a working fridge. What a joke. I canceled the order and now I am headed to Home Depot. Terrible customer service.
