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June 2025 by Helen
Under no circumstance should you order a custom storm door from Lowe's.. It will not fit correctly, it will slam and knock all your pictures off the wall, it will slam and get caught behind metal frame and you will be locked on the outside at 96 degrees. If you can not take a video or pictures to upload to them - then you do not have a problem!
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June 2025 by Martha Baker
Water heater broke within something like 8 months. Tried to return it, and was denied. Lowes and the water heater manufacturer will give you a runaround, in an attempt not to cover their warranty. We filed a complaint with Better Business Bureau (BBB), Utah Division of Consumer Protection, and the Federal Trade Commission (FTC).
I know that Home Depot honors water heater warranties from past experience. Be very wary about buying water heaters from Lowes.
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May 2025 by Stephanie Richards
So many different tools, and they even have test station so you can test at the store. Very clean, well organized, and the staff are very attentive.
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May 2025 by Morgan Sharp
I went to Lowe's today to buy a few different things and I had THREE different employees ask me if I needed help! It was awesome. They were nice too! That makes shopping at a hardware store so much easier. Thanks Lowe's, you guys are awesome! Oh yeah, and the cashier was also nice and talked to me like I was a human being. Stores like this are getting rare.
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May 2025 by Stephanie Noelle McCrady
I love Lowe's! They have a great selection and great prices! I also like it because it doesn't seem as chaotic as home Depot.
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May 2025 by Bert Clapper
I had an internet order, walked in, and out fairly quickly.
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July 2024 by Jacob Kramer
Over a year and a half ago, I started a flooring project with Lowes. The pictures below are the installation I'm left with. The stair nose does not match the flooring in color.
I didn't check the color match on the stairs nose when planning the project with Lowes as I expected the product they used would match in color. Unfortunately, this means I am left out over $10,000 in project costs and have stairs that look bad.
Since the installation I've attempted to work with Lowes to resolve the issue for over a year and a half before writing this review. We got to the point of finding a replacement product, but employees have not been able to initiate any work on their own in regards to this project. Any work so far has been from repeated and exhaustive asking on my part. I don't know if people are just unable to track a task to completion or they are deliberately forgetful. It feels like I've been given the run around for a very long time now.
The original employee in charge of the project is no longer employed with Lowes and when I returned the extra materials after the project was originally finished(Still with the stair nose color issues), the refund was unable to be issued to the original payment method and the store had to do a cash refund totaling over $3000. The whole process has felt very questionable and there seems to be underlying mismanagement and shady financial transaction management at the Sandy Lowes. I can't recommend anyone use them for any sort of project after my experience.
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July 2024 by DonaMae Workman
After leaving Lowes competitor in frustration, we drove further to Lowe’s to purchase a large lumber order. When we walked in, we were met by Lori and Carly who immediately found Sean. Together they helped us load $1,000 worth of lumber just before closing time. They were so friendly and exceptionally helpful - going far beyond standard customer service or what was required. Because of their outstanding help and excellent customer service, we will be back and all of our business will go to Lowe’s. Thank you Lowes for having such great people at your store!
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June 2024 by Tellisa Tellisa
Best customer service ever!!!
Paul was wonderful helped us purchase a fridge and washer/dryer. Super quick and efficient.
Shayne was amazing!!! Helped us with blinds. I love that everyone was so knowledgeable and kind.
Lowe's is my new favorite home store!!!
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June 2024 by Petey McKnight
I have been a steady customer of Lowes since I moved here 10 years ago. I wish every store I visited was like this one - it's clean, well laid out,.the sales associates are helpful. I couldn't ask for more. I also love how Lowes shows interest and compassion in community projects. Thank you Lowe's!
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June 2024 by J.C. SLC UT
Clean. Dog friendly. The staff members, especially a smart young guy named Sean; make this go to Lows in the Salt lake Valley.
Stay away from Lowe’s on 45th S. 469 W.
Karen is not only working every register but is apparently on the hiring board.
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June 2024 by Lois Fisher
We're doing the railings around our deck stairs and it's been a crazy DUI project. David in your lumber department is the most helpful and patient guy we have ever found! What a treasure! We hope this is our last trip???
Mary was so helpful in getting us signed up for a new Lowe's rewards, also.
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June 2024 by Maria I
That is the place I go when I need something for the household and they costumers service is 100%great they are always ready to help and they don't know they take and walk you to the person who can help you.
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June 2024 by Laura Simon
I used their curbside pickup for the first time today. Ordered online this morning and a couple hours it was ready. Got there and literally within a minute of checking in (I literally timed it) they had my stuff out to me. Super impressed! Thanks guys!!
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June 2024 by Akshay
I was there with so many questions, and three employees helped as if there was no tomorrow. Thank you, guys! But it's unfortunate that we have to do a survey so high-ranking people can see how good the customer service skills of some employees are.
