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April 2024 by Heather Longstaff
Excellent work for a fair price!
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January 2024 by Aaron Kirkham
Top-notch service! I have not yet had the opportunity to have them work on my vehicle but as I had a few issues and questions, they were extremely helpful and incredibly courteous. I’m very grateful for their kindness, and giving me a better understanding of what was needed for my vehicle. Highly recommended!Andre was awesome!!!
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December 2023 by B. J.
As you can see from my before and after pictures, Maaco did a really great job. It looks TONS better. I can't afford a new truck in today's economy, and my truck has low miles for it's age, so they breathed new life into it. They were originally going to replace the top altogether with a junkyard top, but found the junkyard's was just as rusty, so they took it's windshield and replaced my rock-chipped one with it so it looks new too, at no extra charge. That was a sweet bonus. The only downside was they kept it for a little over 4 weeks. After all is said and done, I'm very happy with it.
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November 2023 by Abbey
Completely broke my passenger door handle. I understand accidents happen, but they didn’t care to tell me. There’s a drip of dried paint by the taillight. Took about a month was quoted two weeks- so I would plan on that if you choose to go here. Other than that everything was fine.
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October 2023 by Skylar
To Maaco in Sandy’s credit, they did throw up a lot of red flags during the process of painting my vehicle. Unfortunately, I was naïve enough to give them the benefit of the doubt because they had a 4.4 rating on Google. I will be happy if this review prevents someone from going through the same disaster I had to endure.Initial QuoteI initially brought my car in to get a quote for paint. They went through the different paint options and total cost to get the job done. After hearing about my different choices, I went with the mid-level “preferred paint”. I was told if I stripped, sanded, and primed the car myself this service (with a 40% off coupon) would cost just under $800 after tax. I was told if I got it done by the end of the month (July) the turnaround time should be five business days. It sounded great, a much better alternative to buying a paint booth and doing it myself. I spent around 40 hours stripping, prepping, sanding, and priming the car for paint and brought it down to finish the job.The real quoteThis is where the red flags start popping up. I went in for him to give me the estimate and my $800 turned into additional “prep work” they would need to do get the car ready for painting. This is where $800 would suddenly be $2096. It was prepped down to a 300-grit sandpaper I really couldn’t believe it. I wasn’t given an explanation except it was something they had to do on all cars regardless of the prep work I did. I was left in a vulnerable spot where I couldn’t take the car anywhere else because it was in bare primer without bumpers, without decals, lights taped off and not fit to drive. I knew this and they knew it and really took advantage of me. My five days to completion also changed to a 16 days. I’m really glad this car was my secondary vehicle or that would have left me in another terrible situation.Pick UpAfter 16 days I went to pick up the vehicle, paid in full, and was asked to sign papers prior to me having the opportunity to see the work. I went outside and was immediately not happy with the paint work. I’m not expecting a masterpiece, I know this is Maaco, but this is bad (see quality below). I’m confident they did no prep work. What was really shocking is when I started the car, it was three times louder than when I dropped it off. I stopped the car and looked at my muffler which had the entire left side gashed wide open. I went back to say I wouldn’t take my car back damaged.This is when I was absolutely berated by four employees at once (including the owner) letting me know they did not do it. I just wanted them to pay for a new muffler. They stated they couldn’t have done it as and it was only driven to the paint booth and back. The owner told me this is why they are hesitant to take older cars. I called my muffler shop who offered a discount because the muffler was done a few weeks prior to dropping the car off at Maaco. They did agree to pay the $130 for a new muffler.QualityPrep work wasn’t done on the car as evidence of cracks, globs, over spray, and even areas where you can see primer below the paint as it wasn’t applied properly. On top of that they took the liberty to paint over chrome mirrors as well.Maaco corporate customer serviceI contacted customer service after words. After a long process with them they let me know Maaco corporate will not do anything. The individual locations are franchised and all refunds are at the discretion of the location. Would you guess they wouldn’t want to give me one. With that said because they are franchised I imagine some Maaco locations are good. This is not one of them.Service: Painting
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October 2023 by C T
The only reason I am leaving two stars is because the work was decent for the small damage needing repair….As for customer service: One week time estimate quickly turned into 3. I dropped my car off on Monday and was told it’s such a small job it’d be a week at most. One week goes by, not a single phone Call during the first week. Monday of the second week I finally called for an update, placed on silent hold so they could check in the shop, I was advised they had just got the part needed and it’s looking like Wednesday/Thursday for pick up. Wednesday I received a call and they said originally the part they ordered was incorrect and to fix it properly I needed to pay over 2k instead of the 1700 quoted. I exclaimed, absolutely not, it’s not my mistake that a “part” was ordered incorrectly due to a professionals mistake. He said he’d call back once he figures it out, never did.They didn’t make me pay for their mistake thankfully but the fact the estimator tried after already being over on time quoted, was frustrating!So week two goes by and again I had to call for an update Monday of week 3.I was advised I could pick up Wednesday afternoon. I called and finally got a manager on the phone Wednesday before picking up my car just to be sure it was ready, thankfully it was. I said I was glad to have a manager on the phone and I started to explain my frustration of the experience and he cut me short and said oh yeah I know the computer showed us a wrong part and caused the delay, sorry about that but your cars ready just being washed.To be fair they do have a sign that said time quoted is only an estimate and not a guarantee. But communication is key and to only have received one call the entire time and the subject being the estimate needing to be adjusted at my expense for their error was the kicker for me.Save yourself the headache, the quality of the work was average for an awful customer service experience! From one business owner to another, I know humans make errors, that’s where customer service is critical and you dropped the ball. Thank you.
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September 2023 by Nobu Del
You're going to shop around and hear a lot from a lot of different people, but this is really the only stop you'll need to make to get the job done right.The man at the front, Ondjre, was both direct and studious in his assessment of the damage to my wife's Dodge Avenger. The bumper had all but come completely off (it was held on by a zip tie by this point). The car had been in a wreck long before we owned it, so my hopes were... minimal. However, without over-promising or under delivering, the job was done well within the estimated time told to us, and he treated our vehicle like family when breaking down what had to be done. The price was MORE than fair, and his fellow co-workers were equally as efficient.The people at Maaco have my thanks for keeping my wife's car safe to drive, and while it's not as cherry as that 350z out front, it looks practically like new again. Exceptional work.
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September 2023 by Adam Melnitsky
Years ago, as an additional duty, I was a vehicle manager for over 200 vehicles. Vehicles would become damaged, and three repair estimates were required. Maaco’s estimates were always well below the other 2 estimates, sometimes by several thousand. I have always brought my vehicles to Maaco for auto body repair to include our most recent repair to the driver’s side rear quarter panel and bumper. As usual, Maaco provided high quality work at a great value. The work was completed in 8 business days, and I am extremely pleased with the finished product. I will continue to recommend and use Maaco for all my auto body repairs.Services: Painting
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September 2023 by Mariana Lee
They did a fantastic job at repairing a dent I had on the door of my vehicle. My door looked brand new, and I couldn’t be happier. I was very satisfied with the professional service and the fair cost. They answered every question I had. Thanks Mike and the team at Maaco Sandy!
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August 2023 by Rick Neeley
Best price in town after 7 estimates. They did a great job. All on time and on budget. No extras or up sells were tried. I would definitely use them again and also other family members are getting estimates for work they have need of on their vehicleServices: Painting
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August 2023 by Kelly Sturges
Took 4 weeks to complete. Told 1-11/2 weeks when I got the estimate. Not good at keeping you updated, i e not returning phone calls. Lots of excuses. Didn’t replace the door trim because they “Thought I didn’t want it back on”. No phone calls no nothing. Now I have to take it back to have the trim put back on. Another 4 weeks? The actual paint is well done.
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August 2023 by Jeff Henderson
Phone call was great they had my car for a week they told me it was getting masked and taped. They said it be ready in 2 to 3 days it's been a week still no word. I hope I get it back next week. Im hoping the paint job will be worth the wait
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August 2023 by John P.
I have been restoring Mustangs Jeeps and most lately Triumphs for nearly 40 years but when I retired and sold my home I lost my garage. So I took my 2000 Mustang convertible into Maaco Sandy Utah July 3rd For their most expensive paint and clear coat (in my case $2700.00 with prep). I was supposed to get it back on or about July 17th. When I called Maaco at that time I was told that my cars paint job had been rejected by their quality control guy and they wanted two more weeks to redo it. When I went to pick it up it looked pretty good but there was a ding in the left door .Ok bring it in Monday and we will have it back to you on Friday. Not Ready Friday Pick it up Monday. So in the end 5 weeks and I did some disassembly. Lenses, mirrors, stuff that would have been masked with tape. Okay now its done. It IS a good paint job. Maaco never contacted me . It was only me calling them.
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August 2023 by Dalan Cluff
Imagine your car is super oxidized like the one on the left (I don't have before pictures of my Mazda so use your imagination). Your paint job is ruined and you can't show your face in public. Then you figure out MAACO can repaint your car for half the price of any other auto shop. Less than two weeks later, your car paint and pride have been restored. See right photo.
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June 2023 by john cory
These guy's went above and beyond. They were extremely helpful and did exactly what I wanted and more. I was extremely happy with the paint job and detail.Services: Painting
