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March 2024 by Bob B
I’ve been getting stretching and massages from David and he is amazing. Been getting massages for over 40 years and he is one of the best!
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March 2024 by Jackie Boisvert
Therapist, Angela, was a no show. Receptionist said they "didnt know where she was." Traveled an hour for the appointment and the only accommodation offered was to return the 90 minutes to my account. If the customer is a no show, they are still billed. Will not book another appointment with Angela nor this location.
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February 2024 by Angela Wroten
I liked it enough to try a membership. Massage was very relaxing. Overall the ambience is peaceful but I feel like the rooms visual appeal is lacking.
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January 2024 by Melissa McMinn
The gal answering the phone on 1-22 around 11am was extremely rude, has an attitude, argumentative and doesn't belong answering phones. Your establishment messed up my appointment, not me and all she wanted to do was argue instead of trying to make it right and had the nerve to hang up on me. I'll be cancelling membership for this location and it's affiliates and take my business elsewhere.
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December 2023 by Mary Gerdes
I’ve been cancelled three times in a row. Do not recommend this Masssge Envy. Unbelievably unprofessional. Clearly their Manager is not managing.
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October 2023 by shar wu
The front desk people in Sandy area service is terrible
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October 2023 by luis ojeda
My last massage with Fernando was good but not enough, I pay for 60 min 80 dollars plus 20$ for tip, and I get just 40 min massage.. sucks..
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August 2023 by Cassandra Ortega
I have really enjoyed this location more than all the rest. It is clean, the staff is kind and professional. And every message I have had is incredible. I would book at this location over the rest they are amazing!
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July 2023 by Gerri Cantor
This place is the most unprofessional Massage Envy I have ever been to. Impossible to schedule an appointment yet they keep taking more customers. The staff up front is extremely rude. One staff member couldn't even be bothered to look up from their phone when walking in. The tipping point is I had an appointment scheduled and when I walked in the staff couldn't even find my appointment.
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May 2023 by Zl Muh
I had a facial with Emily, and she seemed like a nice person; however, she used gloves while working on my face.The smell of latex, moisture, and heat made me so sick to my stomach. I washed my face a couple of times, and it’s hard to get the smell of latex out of my skin. It's sickening, and I would recommend that if your policy is to use the gloves, then you probably need to look into a different brand.
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May 2023 by Hunter Erickson
Jeremy is a great therapist if you’re looking for someone that can do firm pressure! Really enjoyed my session today and will be back to see Jeremy again!
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April 2023 by kathy larson
Good luck in getting an appointment. They do not answer their phones and they don't return messages. You physically need to go in and make an appointment. However, they continue to solicit new business even though they have very few therapists!! They are constantly pushing their facials instead. Customer service is incredibly poor. They will cancel treatments a few hours in advance because they don't have staff. I asked specifically if I could transfer a treatment to friends/family, and was told yes. However, "after" the treatment, they inform you there is now a charge to do so. I would highly recommend you look elsewhere.
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April 2023 by Doug Scott
Just had an appointment scheduled with NATALIE. She was not only 15 minutes late. She is rude and stated. "I am not a fixer" I don't do deep tissue...not sure why they scheduled you with me!" She was horrible, negative vib. Highly recommend you stay clear of her at this location. Awful attitude...walked out!
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March 2023 by Arturo Leon
The app requires you to select your pressure preference and only allows you to schedule with a massage therapist that offers the desired pressure. This location called last minute because the therapist that was selected didn’t do “deep tissue”. However, the app said he did.They call back a few minutes later stating that we had to pay for the hour because of the last minute cancellation…. We canceled because they couldn’t provide the services as advertised in their app!Been to a lot of massage envy locations in the past, this is the worst. They desperately need new management.
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February 2023 by Nyla Miller
Sandy Massage Envy merged with another store in Sandy. It has been a nightmare! You can NEVER get in! I was there for over a year. Message Therapist quit often and there is not enough to handle the clients. I ended up going to Sugar House. Much better service and better success keeping appointments!
