-
April 2024 by Jamie Campbell
Honestly need to work on the wait time here! Having experience at one of busiest banks in slc....never have I ever had these long of lines.Tellers need to stop non sense talk and work. People in offices need shut doors if they are busy. Otherwise help out!.
-
April 2024 by Arasely
No stars for this people worst bank to do business with. They totally send our car tittle under someone else’s name .. they wouldn’t change it. They send me to the dmv , even do the dmv said it needed to be fix through them.Also the lady at the lending tittle department was supposed to send me the forms to my email , she never did so
-
December 2023 by Cheyanne
Tellers are amazing. Hopefully, they put a line guide up because you never know who's in line or not. I do not recommend this branch if you are applying for a loan as they aren't competent. Having untrained brand new staff doing loans that affect your credit score is DEFINITELY an issue that shouldn't be looked over.
-
December 2023 by Joe Barkley
This establishment supports predatory towing practices
-
December 2023 by Cate Ockey
I go to different Mountain America’s all over the valley depending on where I am working that day. This is the first time at this branch. I was really disappointed in the customer service. I make several deposits a week. The gal at the drive-through commented three separate times about the amount of deposits. I knew it would take a long time as it always does. I’m fine with that, but I had forgotten to ask for additional deposit slips for next week. So I push the call button. Before I could say anything she started in with “you have a lot of deposits and it’s gonna take a long time.” So I smiled and said OK thank you. I was just gonna ask if you could send out some more deposit slips when you send the receipts please. On the positive side, they had three lanes open and I was able to pull right up to make my deposit. In my opinion, she didn’t take that long. She gave me a nice fat stack of deposit slips for next week and said have a nice day back when I thanked her and left. So that’s a plus I suppose. However, If you don’t like to work with people. Don’t have a job in customer service this just reaffirms how impersonal I feel Mountain America to be. I have come to the conclusion after going to several branches friendliness is definitely not their strong suit. Also, I really wish they would just have deposit slips waiting for you in the drive-through container like most places. It would make life a lot easier.
-
December 2023 by Christian Gold
If you don't have an account they could cash your check. But if you have an account there's a two-day hold that doesn't make sense. The whole reason I got an account was to make the process easier to cash my check but it was easier when I didn't have an account with them , definitely closing my account after this
-
November 2023 by Marcos Lopez
Good service
-
October 2023 by SAM MURZA
In February 2022, I had the pleasure of receiving assistance by Kayla Curtis at Mountain America Credit Union, and I must say that her service went above and beyond my expectations. Kayla is a true professional, and her warm and friendly demeanor immediately put me at ease.Kayla's extensive knowledge and expertise were instrumental in helping me open an account and obtain two car loans. She expertly guided me through the process, answering all of my questions and ensuring that I fully understood all of my options.What really impressed me about Kayla was her unwavering commitment to providing exceptional customer service. Every time I visited the branch, she greeted me with a smile and was always ready to assist me with any inquiries or concerns. Her respect and kindness made every interaction a pleasure.I believe that Kayla is a valuable asset to Mountain America Credit Union. Her dedication to providing outstanding service sets a high standard for the industry, and retaining employees like Kayla is crucial to the continued success of the credit union.Thank you so much, Kayla, for your exceptional assistance and for making my banking experience at Mountain America Credit Union truly remarkable.Sincerely,Sami M (Spasiba)
-
October 2023 by Joe Joe
This bank is not my original bank. So far they've been pretty good with their service. I wish the line would push forward more as it seems like a customer is like to stay a long ways away from each other. Kind of funny.
-
October 2023 by Hamid Physique
MACU should stop being greedy and open more than one location on Saturdays so customers don't all have to come to one over crowded location and wait much longer than necessary.
-
April 2023 by Danny Hardman
Banking there for quite a few years customer service is great recommend for loans they treat you like family. You can either call or go in then they'll help you with any problems that comes up with your account
-
March 2023 by Phillip Chatelain
Used the drive up window. A quick transaction and I was done. Maybe 15 mins top.
-
January 2023 by Emma Peña
I came in wanting to make a new account with Mountain America and to start a loan. I was in and out within the hour, everything was done highly efficiently. Maria Lopez was wonderful to work with! Shes very kind and patient and helped me understand every step in the loan process. I couldn't have asked for a better experience :)
-
January 2023 by kelly hunsaker
Best credit union, in my opinion. Very easy to work with. Professional and helpful staff. Quick service and efficient! I love the drive thru but whenever I go inside I feel valued.
-
December 2022 by Emma Ludovic
I came in wanting to make a new account with Mountain America and to start a loan. I was in and out within the hour, everything was done highly efficiently. Maria Lopez was wonderful to work with! Shes very kind and patient and helped me understand every step in the loan process. I couldn't have asked for a better experience :)
