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November 2023 by Wade G.
Title: A Troublesome Timeline with National Auto Plaza, Sandy UTI pen this review amidst frustration and disbelief over a horrific experience with the National Auto Plaza in Sandy, UT, accompanied by a well-documented timeline of events:- **Pre-October 2**: I disclosed my financial struggles to the dealership and shared my willingness to downgrade my 2018 Kia Optima Hybrid EX, which I had bought brand new, to lower my monthly payment of $561.- **October 2**: Purchased a 2017 Hyundai Veloster. The windshield was taped, and the transmission was problematic. Feeling unsafe, I returned the car two days later.- **October 4**: They swapped the Hyundai Veloster for a 2017 Honda Accord LX.- **October 8**: Encountered starting issues with the Honda. Had to tow it back to the dealership. They claimed to have resolved the issue.- **October 9**: In response to their 'quick fix', I left a positive Google review.- **October 13**: The 'fixed' car refused to start again. Managed to somehow start the car and returned it to the dealership for a second fix.- **October 25**: Experienced starter issues yet again. The dealership replaced the starter, claiming it to be new. Only later did I find out it was remanufactured.- **November 3**: During a business trip to Elko, Nevada, the Accord failed to start in Wendover. Paid a massive $500 towing fee to get the car back to Sandy, UT.- **November 4**: Told the dealership I no longer wanted the car and asked for another one.- **November 5**: They sold me a 2018 Honda Civic, increasing my monthly payment by $18, despite my initial wish to lower payments at the beginning of this ordeal. - **November 5 (Post Meeting)**: To add to the misery, the check engine light started blinking with an 'EVAP large leak' warning message.- **November 9**: In a desperate attempt, I am back here at National Auto Plaza, asking them to sell my old car back to me. They have said they can't help me and that I'm stuck with either the broken Honda Accord or take the Honda Civic. They have chosen not to help me and when I expressed frustration about the experience they kicked me out of the dealership and now I have no car and no ride home.Mirroring my nightmare, this review entails my experiences of missed workdays, countless dealership visits, and persistent car troubles. My experiences with National Auto Plaza, Sandy UT, have undeniably been taxing, causing emotional disturbance and financial instability. As such, I highly discourage future dealings with this dealership. Please factor in this review while planning your next car purchase.
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October 2023 by Sydney L.
I bought a car from them less than a month ago and it is broken down and they won't do the right thing and help fix it.It is a used car so we took it in to get a recalled fixed. While the BMW dealer fixed the recall they also did an inspection. The BMW dealership then told us the car was a "ticking-time-bomb". Not 2 days later it is sitting in a parking lot waiting to be towed.National Auto Plaza did an inspection and said everything looked good and even assured my husband that a weird noise he heard was just because it's a diesel. Well, they lied! It was actually the fuel injectors that all need to be replaced.They have also been a nightmare to get ahold of Never buy a car from this place. You will regret it.
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September 2023 by Ryan Howard
Always quick and reliable service on my vehicles. Won't go anywhere else! Staff is super friendly and great at walking me through the process of any repairs.Services: Transmission
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September 2023 by Alex Foust
Always have had these guys work on my F-150. I have 140K on it now. I bought it with 57K. Always honest and realistic with pricing and repairs. Great staff.
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September 2023 by Caitlyn Marie
These guys fixed my alternator and serviced my car and did a great job! everyone is nice and listened to my concerns, even the detail guys do a great job too
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September 2023 by MMFS MMFS
I service all my cars and all of my families cars at National. Super awesome experience!Services: Steering & suspension repair
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August 2023 by Paul A.
Horrible place! Dont buy anything from here! Me and wife trade our lowmileage baby truck here for another truck which was considered a luxury truck and the manager insured us that the truck was serviced but 3 months later wheelhub went out and the mechanic told me there was no record in the system that this car was serviced at all!Got the truck back here for a fix but they turned off my safety sensors and I didn't realized until I hit a post denting the hell out of the car, that they are turned off. Took it back there and a manager didnt even take responsibility or even saying sorry for why they turned the sensors off.A month later the evap went out and still my warranty on the car is not covering it that I paid 5k for it During sale.
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June 2023 by Wayne D.
Me and my mother bought a car from here on saturday and Bobby the salesman was 100 percent sure all he had to give me was the bill of sale. no temp tags nothing like that. me and my mother get to the dmv to get my car registered and we can't do anything because bobby didn't give us the right paperwork. this place is terrible and no one should buy a car from here at all. And they didn't even send us anything in the next 48 hours after that which is illegal!
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March 2023 by Brock Marksen (BROKdaROCK)
!!!!WARNING!!!!!!!!CAR CAME WITH NO BRAKES ATTACHED!!!!!!!The irresponsibility of this place amazes me, me and my father always had something good to say about this place until one of their vehicles ALMOST KILLED ME!!!, I bought a truck from here and after driving it on freeway 215 for the first time I felt and unsettling shaking, turns out that the idiots at National Auto Plaza didn’t bother checking anything on this truck before trying to sell it for a quick profit much much MUCH HIGHER than what it’s actually worth, after I got off the freeway I saw that the front left wheels brake caliper wasn’t even attached, NO BOLTS, NO SCREWS NO NOTHING, the caliper would have eventually fallen of destroying the tire leading me to crash at 70 MILES AN HOURE KILLING ME AN OTHER INNOCENT BYSTANDERS ON THE FREEWAY INSTANTLY, LOOK SOMEWHERE ELSE TO BUY A VEHICLE.
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January 2023 by Connor D.
I have had a nightmare of a time with the truck sold to me from NAP. I purchased the truck in June, being sold to my 8 months pregnant wife and I as a "solid truck for my family." I was informed by the salesman that because they came down on price so much, they would be selling the truck "as is". Well on the dive home the transmission went out, and the code that was cleared for the thermostats popped up, which was a 5k dollar repair, the non functioning windows were sold to me rolled down so I wouldn't notice they didn't roll up, the airbag is non functioning (which is illegal to sell a vehicle without), and not to mention the HVAC system was so full of dirt and mold that it looked like a sand storm when ever you run it and would make your eyes burn and give you a headache. I approached NAP about buying it back for what I payed despite the repairs I put into it, but they refused. I'm now left with a vehicle that I cannot safely put my family in that is costing me a fortune. Please think twice about buying from NAP, they do not stand behind what they sell, and are tricksters only trying to fill their pockets.
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November 2022 by Jay C.
Jr was good guy did really good for us this is our second time here we will be back thank you
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September 2022 by Trynity R.
Do not go here! Jr was our salesman, he was impossible to get ahold of and not very nice. The finance guy is also terrible, he's so rude and spoke to us like we were stupid and would never answer the phone. On top of all that they sold us a truck that if they did the full inspection like they said it shouldn't have been sold. Luckily my husband is a diesel mechanic so he can fix it but we're now in 12,000$ just in parts to fix it. Terrible dealership that will constantly lie, and be rude to you.
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July 2022 by Debra Cox
It was good
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June 2022 by Jesse K.
wasn't impressed by the finance agent, the service manager, or the general after care for the problems found after signing for the vehicle. Sales agent was good tho. wont be going back or sending family or friends.
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June 2022 by Madeline D.
We made the mistake of not reading the reviews and driving an hour for these guys. They left us a voicemail saying the price of our vehicle was fair and they wanted to make and offer.. . We get into the dealership only for them to tell us they aren't buying cars right now? (Felt like they made us drive here to try and buy a car with them) too bad it was not a good experience, I would not recommend going here. Feels dishonest.
