Oil Change in Sandy, UT

“Quick service, went above and beyond to get a special oil filter shipped and even reset the service meter, all in under an hour. Definitely recommend their services.”

“Mechanics called and said they were ahead of schedule and able to come early, awesome communication. They completed the oil change on my vehicle in about half an hour, fastest change I've had in quite a while. They are a little pricier, but the benefit of having them come to me while it's hard for me to get away from home makes the added cost completely worth it, especially for what little time it took.”

“I’m someone who regrettably doesn’t know much about cars, and I’ve had the hardest time finding a car shop that I feel confident with both car maintenance as well as customer service and fair prices. The shop has been my saving grace and has made me feel so comfortable and fairly treated for the past few years I’ve been here. I always feel that they are going above and beyond to talk me through the services and make sure I fully understand not only what needs to be done, but why the price is the way that it is and what further maintenance may need to be done in the future so I have a timeline. They also do what they can to discount any services when applicable, which I highly appreciate. If you’re looking for amazing customer service and great car service as well, I highly recommend the shop.”

“I started hearing a creaking noise from the front of my Tesla Model Y back in October and, honestly, I was worried. I drive Uber for a living and put 200–300 miles on my car every day, so any new sound is a big deal for me. After some research, I called McNeil’s Auto Care, and from the very first phone call I knew I was in the right place.

I spoke with Erica, who immediately put me at ease. She listened patiently while I described the issue, and even though she couldn’t give me an exact quote without an inspection, she went the extra mile by checking what other Teslas in the shop were paying for the same repair. She didn’t brush me off or act annoyed, she genuinely tried to give me as much helpful information as possible. That alone was impressive.

Once I brought my car in for a diagnostic, I learned that Erica would be my dedicated service representative, which ended up being one of my favorite parts of their customer service model. Any time I called, I spoke to her, not a random rotation of people, which meant I never had to re-explain my situation. She always knew exactly where things stood and treated me with professionalism and kindness every single time.

After the inspection, they recommended replacing the control arms which was my most immediate concern. The problem was, I didn’t have the money saved yet. When I told them I was on a debt-free journey and didn’t want to finance the repair, they didn’t pressure me, try to scare me, or try to upsell anything. Instead, they worked with me. Erica talked with the technicians to find out how urgent the repair actually was and called me back with a realistic timeframe, along with what warning signs to look out for. That meant the world to me! They respected my financial goals and my safety.

When I finally saved up the money, I called back and, of course, spoke to Erica, who got me scheduled right away. I mentioned I was hoping not to be without my car too long since it’s my income. When I dropped it off, she told me she made sure my car was first in line and, barring anything unexpected, it should be done the same day. Eight hours later, she called to say everything went great and it was ready for pickup.

My car drives like a dream now. No more creaking, no more stress, and a huge amount of peace of mind.

And on top of all that, they’re just good people. I brought my puppy to the initial inspection, and every conversation afterward, Erica asked how he was doing. That kind of care isn’t something you can teach. It’s who they are.

I have a couple of smaller repairs I’ll need soon, and I won’t take my car anywhere else. McNeil’s is now my permanent service center. If you’re a Tesla owner, especially with higher mileage, go here. They are Tesla certified, they understand these cars, they get you in far faster than the Tesla Service Center, and the bill is significantly smaller.

Thank you, McNeil’s (and especially Erica) for taking such incredible care of both me and my car. Highly, highly recommended.”

“Olivia and Parker were very polite knew there job and got me done quickly. Prices were comparable but a bit higher than Big O bit it was quick in and out so it is worth the extra $
Thanks
Bryon”

“I needed a quick oil change without the up sale. Staff came out to greet me at my car. Asked what type of services I needed, which was an oil change only. They do offer other services by the way. They drove my car in the oil change bay while I waited in the clean waiting area. Service was quick and they even checked my tire pressure, which I was going to do later. Did a thorough and friendly check out, then I was on my way in a jiffy(like I’m the only customer who used this pun). Will definitely come back again.”

“I usually change my own oil but we’re right in the middle of moving and my garage is all packed up. I showed up at 6:55. The close at 7. Both mechanics said “No problem. We can change your oil and get you on your way really quick.” They changed my oil within 15 minutes, reminded me that my auto registration was due and took care of it right there. There were also some really good, no pressure, recommendations on things I can do to ensure my engine continues to function as expected. It’s a great shop and I won’t hesitate to return.”

“I came in for an alignment, and they were extremely kind and helpful. They took the time to make sure that all the repairs done by another mechanic were in perfect condition. I truly don’t have enough words to express how grateful I am for their honesty, professionalism, and care. Highly recommend. Luis and the entire team were absolutely amazing.”

“June at the auto center gave the best customer service. She was very professional and knowledgeable about the product I needed to buy. Exceptional customer service!”

“It did take a few minutes to get greeted... then I was told they would get me a quote for tires which i never got. However they were very quick and did not try to sale me anything I didn't need! I will for sure be going back! Thank you for always being there for me!”