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February 2024 by Justin Ketcheside
Just felt like my concerns weren't addressed
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February 2024 by plinio gutierrez
The bad thing is that they don't know how to explain to you that you can buy generic medications for your pets and save a little more... They seem stupid when you ask them
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February 2024 by Blair Rice
Can't say enough about the staff and service we've received at this clinic. Jenny and Dr. Edmonds take care of our dogs like their own, and the front desk always calls to check up after a surgery or treatment. We've had a puncture wound, dentals, and regular visits treated here.
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January 2024 by Rachel Ellis
Just as other reviewers have stated, Dr. McDonald is a terrible vet. I have a very high energy puppy and each vet visit, Dr. McDonald would roll her eyes and complain about his energy. My dog would be shaking from fear of her. He had a terrible ear infection and very first thing Dr. McDonald wants to do: sedate him ???? I tell her if I hold him in my lap, she should be able to look into his ears without sedation. She agrees and says, “I don’t see anything. Not sure why they are red and he’s been scratching and shaking them so much.” I left with no answers. On my way out, she made sure to remind me how much energy he has - well, he is a puppy + dogs can sense bad vibes. Sandy Animal Clinic, if you want customers coming back, I’d recommend replacing Dr. McDonald.
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January 2024 by Nicole Curtis
I am so grateful for the excellent care my pets receive at Sandy Animal Clinic. They are so kind and very knowledgeable.
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January 2024 by Barb Ingebritson
I brought my aging cat to Sandy Animal Hospital twelve days ago for an eye issue. It was our first visit to this vet clinic. I disclosed that he has renal issues and has been on a special renal diet for three years. The vet, Dr. Macdonald, who I felt no connection to whatsoever and who didn’t appear to show sincere interest in my cat, didn’t know what was wrong but had several guesses. We left with two kinds of eye drops which we diligently applied. We had a second visit less than a week later, although I wasn’t allowed to speak to the vet. They took a blood sample in the back and said they’d call the next day with results. We left with more serum drops. No phone call the next day so I called myself the following day to receive blood test results. I was told that they had left a message but I received no message. The woman at the front desk said he has renal issues and should be on a renal diet. Shocker, I had told them that on the first visit. She said he might have Horner’s disease. Then she suggested a cat ophthalmologist. So I spent $384.27 to be told that my cat has renal disease which I told them in the first five minutes of the initial office visit and that they really couldn’t help him. I understand that it’s difficult to make a diagnosis in some instances and that this vet may not be experienced enough to deal with our situation but it felt like there was little effort put into helping my cat, especially after being told the same info that I had already provided and making it sound like it was their discovery.I would definitely not return to Sandy Animal Clinic or recommend it to other pet owners.
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January 2024 by Paul C
Make sure if you come here, do NOT schedule to be seen by the lady vet, Danielle Macdonald!!I have unfortunately seen her a handful of times but after today's visit, that will never happen again. Took my two pugs into get updated vaccines last week. The older pug was able to get his shots fine and I asked the vet tech about a new tumor on Ralph, and she said we'd ask the vet. But since my other pug needed a special pretreatment shot before his vaccines, we'd have to come back the following week. No problem, right? She said to make sure I ask the vet about Ralph's new tumor at that point.Next week comes and I take them both back in. Right after Reggie's exam(which was a joke in itself and lasted a whole 15seconds) I ask the vet about Ralph's new tumor and if I should be worried. She doesn't even bother to glance at it and says nonchalantly "we'll just cut it out next time he's sedated. Just watch it to see if it gets bigger"Well yeah it's gotten bigger which is why I'm asking, and since I was scheduling his Dental surgery as well I wanted to ask since he'd be anesthetized. She blows me off and says they'll get me a quote.Already annoyed at her lack of attention to this entire interaction, I waited for Reggie's shots for 30minutes....Then the vet tech comes in and is going over the dental quotes and I mention the rumor that the vet said hey would just clip off. The te h then tells me it's going to add between 400-700$ to the quote. WTH!So I ask to be able to speak with and confirm with the vet that gave me 30seconds of time during the exam, Danielle MacDonald about the severity of this tumor.She comes back into the room after another 15minutes, herself seeming extremely annoyed for having to speak with me again, and immediately starts telling me she doesn't at the prices blah blah blah and I say that's fine, I'm just curious in if I need to worry about this or not since she really didn't bother to look at Ralph's tumor. She then looks at me with contempt and says yeah I didn't look cause you didn't pay for an exam for Ralph today. If you want to pay for one then I could.I was shocked and said I did pay for it for Ralph last week and you weren't here so they said to bring him today. I certainly oh DID pay for Reggie's exam and you didn't even look at him!?She smiled smugly and shrugged and walked out of the room. That was the end of my interaction with her.Shocking to have such little concern from someone who apparently cares about animals.Go see the other vet, Dr Edmonds. He has been fantastic and caring and willing to by to answer questions without haste when you are worried.Danielle MacDonald was terrible, uncaring and spiteful. I hope that no one has to deal with her when they have an urgent issue with their pet cause she'll make it feel worse.
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January 2024 by Michelle Raines
10/10 recommend! These people truly care! As soon as we walked through the doors they 3 beatiful technicians greeted us with our sweet puppy’s name! They immediately took us back and from the beginning to end explained everything they were doing and the cost and our options! They have our hearts and our dogs will be going here from now on! Thank you Sandy Animal Clinic & Dr McDonald!
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January 2024 by Paul C.
So many better vets out there, go somewhere else but if you do come here absolutely do NOT schedule to be seen by the lady vet, Danielle Macdonald!! I have unfortunately seen her a handful of times but after today's visit, that will never happen again. Took my two pugs into get updated vaccines last week. The older pug was able to get his shots fine and I asked the vet tech about a new tumor on Ralph, and she said we'd ask the vet. But since my other pug needed a special pretreatment shot before his vaccines, we'd have to come back the following week. No problem, right? She said to make sure I ask the vet about Ralph's new tumor at that point. Next week comes and I take them both back in. Right after Reggie's exam(which was a joke in itself and lasted a whole 15seconds) I ask the vet about Ralph's new tumor and if I should be worried. She doesn't even bother to glance at it and says nonchalantly "we'll just cut it out next time he's sedated. Just watch it to see if it gets bigger" Well yeah it's gotten bigger which is why I'm asking, and since I was scheduling his Dental surgery as well I wanted to ask since he'd be anesthetized. She blows me off and says they'll get me a quote. Already annoyed at her lack of attention to this entire interaction, I waited for Reggie's shots for 30minutes.... Then the vet tech comes in and is going over the dental quotes and I mention the rumor that the vet said hey would just clip off. The te h then tells me it's going to add between 400-700$ to the quote. WTH! So I ask to be able to speak with and confirm with the vet that gave me 30seconds of time during the exam, Danielle MacDonald about the severity of this tumor. She comes back into the room after another 15minutes, herself seeming extremely annoyed for having to speak with me again, and immediately starts telling me she doesn't at the prices blah blah blah and I say that's fine, I'm just curious in if I need to worry about this or not since she really didn't bother to look at Ralph's tumor. She then looks at me with contempt and says yeah I didn't look cause you didn't pay for an exam for Ralph today. If you want to pay for one then I could. I was shocked and said I did pay for it for Ralph last week and you weren't here so they said to bring him today. I certainly oh DID pay for Reggie's exam and you didn't even look at him!? She smiled smugly and shrugged and walked out of the room. That was the end of my interaction with her. Shocking to have such little concern from someone who apparently cares about animals. Go see the other vet, Dr Edmonds. He has been fantastic and caring and willing to by to answer questions without haste when you are worried. The office manager, Niki also ignored me when I raised these concerns to her. Instead of trying to understand what actually occurred, she just pretended nothing happened and said don't come back. Terrible service from terrible people, they like to collect your money but treat you like crap if you aren't willing to shell out hundreds more for garbage service. Danielle MacDonald was terrible, uncaring and spiteful as was the office manager, Niki. I hope that no one has to deal with either when they have an urgent issue with their pet cause they'll make it much worse.
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December 2023 by Brian Lillie
They were very nice and profeshanel
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December 2023 by Cindy Winter
Pets are truly lived there
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December 2023 by Aye Sessions
Love these guys, they've helped molly so much!
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December 2023 by Leslie Jackson
I used their online pharmacy. The delivery is 5 days late and I'm out of meds for my dog. I could get them at Walmart but they needed an order called in from Sandy Animal clinic. They refused to help me saying they don't call in prescriptions. I'm done with them. Just made an appointment with a new vet. To me, service is huge. This was an easy request and they refused to help.
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November 2023 by Rachel Bagley
They are always so wonderful and friendly and always remember my day and her name!
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November 2023 by Chris Cowan
Wish we would have found this clinic the first round! They do a great job, the dogs love them and they're priced right! Thank you for all your help with her animals!
