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November 2023 by Tricia Rascon
First off, got the lashes, they were really nice, so I thought. The lashes I got and the lashes I paid for were a sixty dollar difference. I ended up having to go back 3 times in the same week, once I got home I started noticing shedding of the lashes, by the next morning I had lost up to 8 or 9. By far the worst experience I’ve ever had in lash cosmetics. Then they wanted me to pay an extra fee of 200 just to fix the damage they done. Not worth the money!
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November 2023 by Shaylene Dye
I really enjoyed my experiences here UNTIL today. My eyelids have scabbed, red, itchy, and flaky .I have developed an allergic reaction over time to their glues. They told me to “just pop in” if I needed them removed and they would take them off right away.We tried a couple of different products and techniques to help the issue and the staff had been wonderful so far, but…Today I went in to get them removed. I am free from 11:30-2:15. Kristen at the front desk told me they can’t get me in during that time. I am about to leave town tonight and have my own clients to see the remainder of the afternoon for the business I run. When I was told I could just “pop in” I figured almost 3 hours of time until I have to be back to work would be more than enough. I was told in order to get them off I would have to cancel my own business clients this afternoon or wait until I get back in town and they have availability next week. Or I can cancel my trip. Now I am left scrambling to find somewhere else to get these off.Kristen asked me to leave the premises, staying that “I’m not going to deal with this this is absurd!!” She said “we are a service industry” to which I said “as am I at my business and this is not good service!” I signed their form asking them to cancel my membership, only to find I’m going to be charged for my next scheduled appointment within 30 days.I have been extremely happy with my lashes and service thus far. They have been extremely patient with me when I’m coming in late from my own clients not showing up on time at work. I highly recommend them other than they do not have a plan for a medical emergency and they don’t know how to handle it. They also have staff telling people to just “pop in” which is not correct for how they run things. They don’t have the staff to handle something if something goes wrong. I would have booked a second appointment just in case it was needed if I knew they could not accommodate medical emergencies.I took a picture of their form that contained the info of today’s events and am happy to share them with the staff if they chose to look into things or if they try to make things right.
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November 2023 by Marci Cardon
Such a great group of women with amazing attention to details. The location is so easy to get to, and the spa set up is relaxing a beautifully designed. You will love coming here.
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October 2023 by Katie Bevilacqua
Lash lounge is super clean! Madison has been doing my lashes for months now and does a great job. She’s super consistent and does exactly what I want. The vibe is very relaxing and I highly recommend.
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September 2023 by maddie morfin
I’ve worked here for over a half a year now and I can truly say that the Lash Lounge is amazing! Great management and owners who truly care about not only the employees but every guest that comes in. I have had my lashes done by all the stylists here and they are all knowledgeable and talented. If you are thinking about getting your lashes done come stop by! You won’t regret it ?
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August 2023 by Brittany Marrelli
I've been getting my lashes done for years at different establishments. I get volume lashes. Lash fills usually take an hour and a half. My last appointment I was out in 40 minutes. That being said my lashes weren't even full, I could see gaps in between each extension. 4 days after my fill, the lashes looked awful! I also got an email saying if I pay more money, I'll get 20%more lashes! How does this even make sense! I should already have 20% of those lashes on because I'm paying for a service for volume lashes! So in that email they're admitting they don't provide you a full service! It's a rip off!
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August 2023 by Pam Murphy
My sister and I went to have our lashes done for an upcoming sister's trip and found out how convenient they are. We enjoyed them so much we just keep coming back! Ari & Rylee are amazing as well as the helpful staff. Thank-you!
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July 2023 by Peyton Parker
I work at the front desk here and all of the lash artists are so talented at what they do. I have seen many of them for my own lashes and they all take their time and listen to your needs. No matter who I go to here to get them done they always turn out amazing.
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June 2023 by Gracie Marques
Christina did such an amazing job on my lashes! They look amazing! She was so thorough and kept everything clean and tidy.I will be coming back ❤️
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June 2023 by Ari B.
I love working here! The new management is awesome and has changed a lot since the last owner. They genuinely care about us as employees and help every guest have a wonderful experience. I get my lashes done here every 2 weeks and they are the best lashes! I get so many compliments. The negative reviews have been left by people who don't follow aftercare instructions resulting in poor retention, which sucks but there is aftercare instructions for a reason! Our lash artists have 2+ years of experience and care about the health of your natural lashes. Come visit us!
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June 2023 by Dottie Stay
I’m a first time client. I had a friend recommended the Lash Lounge in Sandy. I’ve had eyelash extensions before but have never had much luck with them. This place is amazing! One time here and my lashes not only look incredible, but withstood a trip to Mexico where I was in the ocean constantly. I am hooked! Ari is wonderful! So knowledgeable, loves her job, incredibly talented and loves her clients! I won’t go anywhere else. I’m hooked. Costumer service is top notch. I happened to be in the salon when the owner was there. I was so impressed with the attention to detail, and the care level. I think it’s funny that any negative review left is done so by chronic negative review givers. That just tells me there isn’t anything that will make them happy. The problem lies with the grumpy reviewer. I can’t believe that someone wouldn’t be completely over joyed and satisfied by the level of professionalism, cleanliness, comfort, and complete amazingness of this place. I truly was shocked about how well my lashes stayed, the look that I specifically wanted the accommodation to my schedule, and the membership plan. Prices are great! Can every where I go be like this? Haha! Thank you Lash Lounge!
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June 2023 by Brooke
Love my lash naps here. I’ve been going here for about 1.5 yrs and Madison has always taken care of me and my lashes are always looking good when I leave. I get compliments all the time at work!
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June 2023 by Ari Bonosconi
I love working here! The new owners Jess and Matt are so awesome and genuinely love and care for us and the work we do. My clients are the best on top of that. They make me so happy that I get to do a job that I love every day ?
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June 2023 by Coleen Taylor
Love Lash Lounge and Maddison! They gear your service to the individual. I get a beautiful sound bath with my lashes every time. My lashes are beautiful and last!! I get compliments all the time.
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June 2023 by Mickey Homie
Everyone here is so great. Madison is such an awesome tech and does the best job. Everyone always compliments me on how great my lashes look.
