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January 2024 by Taylor Reese
They have no urgency when helping people and clearly don't care about their customers. The staff left in the middle of the day (not during the posted lunch hour) and a half dozen people were stuck waiting to pick up or drop off a truck. There wasn't even a sign in the window saying when they would be back. The first time we rented from here nobody showed up until 30 minutes after they opened. Go somewhere else and they might actually be there when you show up.
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November 2023 by Savanna Anglin
App had a bunch of issues. Had to call and the service rep helped process the pick up and return of the vehicle since the app would freeze. The location did not have all the blankets we paid for and there was no dolly like we paid for. Had to go back when it was open just to get the things we paid for. Which was frustrating but the truck worked and we were able to move what we needed to.
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November 2023 by S R
Charged me for a "late return" even though the truck was back when it was supposed to be. Had to send pictures to corporate to reverse the charges.
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July 2023 by Mike Mclaughlin (Pheonix The TechnoDruid)
Never go with self moving. Ended up with a 250$ charge I was not expecting. All spelled out in paperwork, sure. But for $370 I could have called a moving company.
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March 2023 by Aaron B
Rented a pickup truck. The only problem I had was the U-Haul app wouldn't work. No big deal. The guy that helped me was extremely nice. Pick up time was about 20 min and drop off was me handing over the keys. The only complaint I have has nothing to do with the service but with the amount U-Haul charges per mile. Almost $1/mile and those miles add up quick. Only reason I won't be using U-Haul again.
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March 2023 by Misha Jensen
Pay attention to your contract. They will explicitly instruct you again it and change you erroneous fees
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January 2023 by Phillip Chatelain
Had the emissions done for my class A RV and my car. Quick friendly service. They will be doing all my emissions in the future.
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November 2022 by Kathe Barber
Truck was very dirty. Watch you mileage and gas. I was over charged for gas.
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November 2022 by Sean Good
I've rented trailers from here several times. They always have my reservation in stock and ready to go. I appreciate their thoroughness making sure it's hooked up correctly.
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July 2022 by Brian and Mary Mathis
I rented a 26 foot truck and trailer from them in. March the truck had no lights. They then hooked up another trailer same problem. They were suppose to cancel the contact and they failed to do this. June we were charged 3500.00 because they did not do this. Horrible business !!!!!
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April 2022 by Jonnie Salinas
Reserved a uhaul on the 28th just to be told it is overbooked. Very disappointed and I had to go to another location that is not convenient to my home to pick up the truck.this will be the last time I use uhaul.
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April 2022 by Dante Garcia
Don’t reserve at this location and if you do before you go call them first to see if they have the truck you need ……………..
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February 2022 by Hal W
Emission check. Failed. Referred me to a place with more severe diagnostics because of older vehicle
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November 2021 by Ruth Nautu
Fast efficient and reliable! Forgot her name but she was an amazing woman...stayed calmed while she was swamped
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September 2021 by Andrew Ender Frost
We rented the trailer and truck combo. We arrived and they told us that the truck doesn't have a hitch and we have to go to AutoZone and buy our own for another $40.00 before they'll let us take the truck. He said the same thing happened yesterday and he meant to call us but just forgot until we showed up to get the trailer. We completed online checkout and he told us that was completely unnecessary because we would have to redo the whole process when we grabbed the keys. Check in website is garbage too. You'll need several photos and the first will expire by the time you get the last submitted.
