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April 2022 by anni adams
If I could leave negative stars I would. This is the most unprofessional company I've ever experienced. The person I'm not sure if it's an owner or manager but he called me about a u haul I rented. There was misunderstanding based on having to pick up from this location rather than the original that I had selected. As I tried to explain the process I had taken just hours before with the Towne Storage South Jordan (very kind people over there) this jerk kept interrupting me, called me stupid & told me he was going to charge me $150 & then hung up on me. I've never been so disrespected by a company in my life. He said he would blacklist me, ok buddy, I'll NEVER come to you again anyways. Do not work with this company. They are toxic.
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May 2021 by Thomas Hamilton
Same complaints as everyone else. 1 hour late and we were already on a tight schedule. When he showed up he was extremely slow and unprofessional. Overcharged us $100 for no reason. Do not use this Uhaul facility.
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April 2021 by Joe W.
This was the best UHaul experience I have ever had. The agent was courteous, quick and efficent. Everything was ready to go. He completed the paperwork in record time. I personally inspected the equipment before hooking up and noted that it was clean and in good repair. I was hooked up and out of the facility in less than 15 minutes... TOTAL!!! Because I picked up late, they extended the drop off time for me by an hour! What great customer relations! I am totally impressed with this operation and the agent I worked with! I would highly recommend this location over all others I have used in the Sandy area.
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November 2020 by Amelia Mallatt
DO NOT USE SHINE TOWING! The man was an hour late, had nothing ready, the uhaul was dirty with literal coffee spilt down the seats (no uhaul COVID precautions advertised were done), he charged me for insurance I DID NOT approve (I pre-paid everything online & denied insurance) and he still charged me after the fact - when I called to get a reimbursement he said he wouldn't reimburse me & hung up on me. I HIGHLY RECOMMEND NOT USING SHINE TOWING FOR ANYTHING. It's unfortunate he is a Uhaul dealer as he does not represent the uhaul company in a positive way. I am now dealing with uhaul to override his fraudulent charge of several hundred dollars.
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November 2020 by Benjamin Capella
Charged 30 dollars more than I should have been. This guy is an outright dirtbag. Find another dealer.
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October 2020 by andrew grachek
Although my truck was ready and had the appliance dolly already in it for early pick up before they opened, their phone customer service/etiquette was appalling. I didn't know successful small businesses grew by cussing on the phone.
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October 2020 by Corey Gates
Called to rent a UHaul, they were absolute jerks, horrible service
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November 2019 by Steele Luke
I called them asking if they had any trucks available for the next day. The guy who answered said "no we don't have anything available for today" then hung up on me while I was trying to clarify my question.
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July 2019 by Mario G
Was renting a trailer for the day. Very easy process, quick pick up and drop off. Friendly and efficient service.
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July 2019 by Jacob Naylor
Slow, unhelpful service. Converted my uhaul to a self checkout on me. When I called the morning of, letting him know the app wasn't working, he informed me that he was going to be late. Was told that he couldn't help me out all, and was abruptly hung up on.
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May 2019 by Ryan Webb
Be warned, very dishonest company. Had a deal to buy a Ford Focus from Tracy with Shine Towing for $500, when my driver got there to pick up the car he told my driver (that had only been on the job about a week) that he would fill out the check. Bad judgment call by my driver, Tracy filled the check out for an extra $200 and ran straight to our bank to cash it so we could not stop payment. Tried to call to find out what Tracy had to say about it, he hung up when he figured out it was us and will not take any more of our calls. You would be better off spending your money at another other business then Shine Towing or his U-Haul company!
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May 2019 by Taylor Olsen
In and out quick. Trailer was ready for me when I arrived. Trailer was in good condition. Would definitely rent again.
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May 2019 by Tracy Christensen
Tracy Pendleton is quite possibly the most dishonest man I have done business with. He cheated us out a few hundred dollars. The coward will not even answer our call. The thief just hangs up on us. Instead of trying to make things right. If sandy city police try to send your wrecked car with shine towing. Refuse to let tracy take it. Request a different tow company.
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May 2019 by Richard Seal
I was able to pick up a truck after hours, through the mobile app, and returned it a few hours later. Never met anyone, but didn't need too. The truck did what it needed too, but it had been through a hard life, no doubt.
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April 2019 by Rootz L
These people are SCAMMERS!!!! Beware!!!! Get receipts and take pictures of your evidence and call the 1800UHAUL number before you leave any rental. They charged us over $100 because they said the truck was so empty they had to go get fuel. BUT we over filled the tank and have the receipt, but no one was conveniently there to receive it. THAT'S THEIR PLAY... they are not available so they can over charge!
