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March 2023 by luke jay
These guys are awesome, I'm on my 5th set of hand controls and they have installed them all!!!
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September 2022 by Google user
Tim provided marvelous customer service! We have been seeking an affordable wheelchair van and located one in Texas which Tim put a 24 hr hold on for us, securing it from five additional buyers who wanted it, then arranged to get it transported to Utah asap. We received it yesterday and found it just lovely. I appreciated the courtesy in getting all the paperwork completed and demonstrating how everything worked before driving it home. I recommend highly your working with United Access and with Tim. Sue
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March 2022 by Amy Muller
Our daughter's van has had tons of problems since a poor install of our daughter's van at United Access in 2018. Our daughter has quadriplegia. It admittedly was a very complicated install. The hope was to give her independence to drive herself. The install was bid on by multiple mobility car dealers in Utah and paid for by Utah work force services. We paid approximately $45,000 for the ramp van and the state paid for approximately $50,000 in modivications. United access underbid the other companies and did a poor install. Our daughter has since moved to California and has had to spend at least $7, 000 to fix what was done improperly by their team. There are many problems that cannot be fixed due to the improper first installation. I hope that this is not happening to other families. Those who use their products are already struggling and deserve the best service and products available. United Access, please do not bid on a project that you are unable to do correctly.
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February 2022 by Sue Laing
Tim provided marvelous customer service! We have been seeking an affordable wheelchair van and located one in Texas which Tim put a 24 hr hold on for us, securing it from five additional buyers who wanted it, then arranged to get it transported to Utah asap. We received it yesterday and found it just lovely. I appreciated the courtesy in getting all the paperwork completed and demonstrating how everything worked before driving it home. I recommend highly your working with United Access and with Tim. Sue
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November 2021 by Sharon Brown
Tim was AWESOME to work with. He brought the vehicle up to the Neilson Rehabilitation Hospital for my husband to see and practice getting in and out of before we decided to purchase it.
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January 2021 by Danny Perrone
Great people and customer service
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September 2020 by Matthew D Umbreit
Tim a advocate that works there is great
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August 2020 by Samuel Adams
I traveling over 500 miles to marry my son and his bride I I had major issues with wheelchair lift got an appointment with within a day brought it in they fixed it very kind very devoted very honest thank you again United access I was stranded and they freed me Samuel Adams
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April 2020 by Lyndon Brittner
Do not use this company for repairs to your Bruno Turny seat, they are in over there head on this seat. We were told the seat was to old to repair and parts were not available, and was charged a few hundred for diagnosis to tell us this. Went a few blocks away to Mobility Solutions, Inc. and they had no problem ordering parts. Labor was only a few hundred to repair get working like new. Their service tech new his stuff, we could not be happier.
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February 2020 by Leah B
Before I share our experience with this company in more detail I want to start with saying - DO NOT DO BUSINESS WITH THEM. It’s so unfortunate to see a company, that was founded by a man who experienced disabilities of his own, take advantage of people who have less than ideal circumstances. My Mom had ALS and in her third year of fighting the disease required a power wheel chair for mobility - which obviously meant we needed a customized vehicle for transportation. We put our trust in United Access when we bought a 2016 Chrysler Van for $46K. In a short 6 months, we lost our Mom to ALS and retuned to United Access in hopes to sell the van back. They did an “appraisal” and offered us back $22K. In the 6 months, we may have used the van around 25 times. We didn’t put more than 2000 miles on the vehicle. There’s no damage to the vehicle yet in 6 months the “value” of the vehicle dropped $24 THOUSAND DOLLARS. United Access, you take advantage of families that have loved ones with disabilities and should be ashamed of yourselves. I would not recommend this crooked company to anyone, ever.
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August 2019 by Hollis
Finding a reasonably affordable quality wheelchair accessible van is a daunting task. When the time came that I needed one, I searched companies and inventories for about a month before I started contacting different locations. Rick Camp from the Sandy location made the whole process very easy. He drove a van to our home in Spanish Fork, is very knowledgeable, is clear and honest about pricing, and did not make us feel pressured. He and the United Access national network made a difficult life transition easy.
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August 2019 by Heather Zapata
Great staff so helpful and the vans we so beautiful definitely recommend
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August 2019 by Edward Hannan
Rick Camp is great!
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July 2019 by bladesinger851 .
I will be doing business with Scott again, I live in Idaho and my father is in a nursing home in Nevada, I spoke with Scott for over a month and on his day off met myself and my brother so we could purchase a van for my father. Scott is a very knowledgeable and easy to talk to gentlemen and I have recommended talking to him to several people where I live. Thank you again Scott for taking the time and having the patience in dealing with me. Truly a wonderful gentleman and great business. Wish I could give more than 5 stars!!!
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April 2019 by Samantha Drost
My family and I recently traveled to Salt Lake City for a vacation. As I have a disability we needed to rent a wheelchair accessible van and was very pleased with United Access. They met us at the airport right by the gate and we were able to take the van from their. In addition, when we are leaving they met us at the airport right by our gate. Customer service was fabulous!
