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December 2023 by April
First of all, I bought my tires from WalMart online and had them delivered to the auto center in Sandy Utah for Installation. Things were going very smoothly and I was super impressed with the process until it came to me walking out of the auto center after installation of my two new tires.When I first got there and checked in for my appointment, 15 minutes early, I asked the employee (twice!) to put the 2 new tires on the front. And to only rotate the two rear tires (clearly telling the employee to just switch places on the rear ones). I thought this was understood so I took off to do my shopping with the employee telling me it’d take 45 minutes for my service to be completed. Perfect.I came back about an hour and 15 minutes later to see my car still wasn’t done. Ok, that’s fine I can wait. Well, wait I did. I waited another hour, getting up several times to check to see if my car was still in the bay/air (which it was). Finally 2 1/2 HOURS after dropping off my car for said appointment, the employee called my name saying my car was done. Whew! That long for two tire installation and to rotate two rear tires was beyond ridiculous, I thought. Staying quiet I paid my tab and walked out of the store only to see disappointment. The new tires had been put on the rear of my vehicle.Immediately, I went back inside explaining to the employee that despite me telling her in advance (twice!) to put my new tires on the front, my words were fallen on deaf ears apparently. They had not listened or maybe she didn’t tell the people installing the tires. I’m not sure which happens but they weren’t how I wanted them. The employee started explaining to me how “on a front wheel drive car it’s better to have the newer tires on the rear because of weight….. [blah, blah, blah]”. However, I clearly didn’t want them on the rear because the rear tires weren’t very good tread to put on the front and I wanted them on the back, which I re-explained to her. She then went on about how I told her to have them rotate them so she said she figured putting the new tires on the front and “rotating” them to the back was what I wanted. Clearly again not what I wanted. Maybe she’s correct and the new tires are better on the rear but again, that’s not how I wanted them.Overall, poor service and long wait times. Make sure you talk to the actual person preforming your service if you want something different than what the counter employee is explaining. The counter employee clearly did not enjoy her job. She was nice and all, but that’s about it.
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December 2023 by Barbara Newman
I always use them for oil changes and tires. Their price for the oil change is very reasonable compared to the dealership. One visit a few years ago, they checked the oil and said it still looked good and I didn’t need a change at that time. That impressed me
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November 2023 by Jeffery Twitchell
Cheap, slow, Average quality products, below average customer service.
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November 2023 by Drake W
Great place to take your vehicle for service. You know the work will be done correctly and at a good price. They always seem to have a really good warranty on the items that they sell.
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August 2023 by Jose Campos
Paid for a higher oil change package just to review the service order and find that the fluid checks and top off we’re not done and showing as “declined.” Nothing mentioned by the person who took payment. I even confirmed with another location that it seemed irregular. When trying to call to resolve over the phone no one ever picks up. In any case, I find it highly misleading to charge full price for one package when the actual services performed were that of lower package. Not bringing down the entire company, would just recommend staying away from this location.
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August 2023 by chad hansen
The Automotive staff here is useless and lazy they just send everyone to midvale so don’t waste your time here just head to another Walmart.
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July 2023 by Rich Jacques
Excellent service! Brought my 2018 Cruze in and had the oil change done in under 30 minutes. Plus, they’re nearly half the price than anyone else around for full synthetic 0-w20. And I got some shopping done too.Service: Oil change
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June 2023 by Joey Lee
Phone just rings forever and then hangs up, like you can hear someone finally physically picking up the phone and then hanging up.
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May 2023 by Natalie G.
Fast affordable and service! Came in early for an oil change and also saw they do headlight restoration . Normally at other places I've gone to for oil changes I make an appointment and still wait half the day due to high demand. Walmart auto centers do first come first serve and received word my car was ready withing 2 hours. Have to give major props for the amazing job they did with my headlights I've tried to do them myself a few times and results do not compare to the professional touch.
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April 2023 by Grace Thueson
Absolutely horrible service. I waited over 2 hours just for an oil change, and they said there were only two cars in front of mine. Never coming back here.Service: Oil change
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January 2023 by k c
Sat there for 3 hours left without my tires being rotated (what I was there for), a stripped lug, a stripped stud, no reimbursement, and lied to me that I had an unknown spacer on my wheels that was seized to the hub so they couldn't rotate my tires but again I don't have a spacer checked just in case my used car I've had for a year had something on it I wasn't aware of (there was nothing there just the roader) the only part of the experience that deserves a star is the lady at the desk was nice I don't think she knew what was happening and just relayed what she heard from the people working on my car also pretty sure they lied about how my lug and stud got stripped and the truth was they just weren't careful and didn't really know how to use a tool for anti theft locks (which I gave them) be careful going here or just choose somewhere else (it may cost only 5 dollars per tire but they might ruin your car and not offer replacement)
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January 2023 by Rosy Patt
Terrible customer service, online they say that if there were my tires, then they canceled me and yesterday I came in person to check they told me that if there were and make an appointment for today at 9 AM, I came from you and they tell me again that there are no tires, with everything and appointment, and still the supposed boss tells me, that he comes from further away I answered but I am the clientWhat a bad experience I have bought my tires here for years... lousy staff.
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October 2022 by Nada Dravage
awesome got me in on a sunday, though i fell a sleep waiting overall it was plesent
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October 2022 by Maghan Gilson
Do not believe the hours of operation. I got here an hour before they allegedly closed, only to find no one here and the doors locked.
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September 2022 by Mikel Richardson
The hours posted are 7am - 7pm, Sunday thru Saturday. It's now 7:37am and the auto center has yet to open. Apparently they need three employees to open, there's only one here. I would have rated only one star, but the gentleman who is here was on time and super cool.Service: Tires