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June 2025 by Mariah Bryan
Long story short one employee helped me with a deposit last week – I tried to deposit a check today with the same information that I had last week and was told there was no way to do it.
I can get behind company policy. I can even get behind a misunderstanding. What I can’t get behind is how the teller handled the situation. Her tone of voice, facial expressions, and the overall language she used to tell me I was wrong. It was completely unprofessional in every way. If she would have nicely apologized for the misunderstanding and explained the previous employee might not have been following protocol, then great. But she was so beyond RUDE. She literally shrugged like “to bad so sad”. And the kicker is if she would have just been kind and given me a second, I was able to call and get the information she wanted within 30 seconds. Which I then did with another employee.
Customer Service 0
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March 2025 by Jack Thongyu
We been here many times. Our banker “Heather” is awesome and professional!
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January 2025 by an doan
They works very slow
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January 2025 by Tatiane Yi
I opened an account here and there was a 300 dollars bonus code that I used, I never received the bonus. I went there and I talked to Heather (the one that helped me to make the account), she said she would figure out the bonus situation. Has been months now and I have no answers and she stopped replying to my emails. Total scam this 300 bonus for new accounts, I followed all the steps and I didn’t receive anything.
Update: I was contacted by the Wells Fargo social media and 2 months later they actually gave me the 300 bonus but then they charged me 75 dollars for taxes over the bonus, this bank is a joke.
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June 2024 by William Anderson
Absolutely the best branch in town.
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June 2024 by Pakaporn R.
My friends and I went there last week for opening the bank account, the employees was very kind and helpful. We’re foreigners having zero knowledge but they explained us very clearly.
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January 2024 by Cheyanne
Update: You can use an expired ID within the first month of the expiration date. Heather and Josh resolved the issue amazingly and apologized for the prior interaction with the account employee. Thank y'all!Confrontation account employee. Maybe don't hire employees with anger problems. Woman sitting closest to entry door learn to keep calm. Less coffee, maybe???
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December 2023 by man pakman
Don’t go to this bank. It has big building but less employees. All people are waiting forever
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October 2023 by Rossemil Erwin
Super friendly, Sofia and Michael are so proactive. They looked for the best solution, and with a smile. Thank you so much.
Super friendly, Sofia and Michael are so proactive. They looked for the best solution, and with a smile. Thank you so much.
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August 2023 by jeff croft
I will avoid this branch. Went in to do a cash deposit. They wouldn't take the deposit. They said they wouldn't take cash deposit from me because I wasn't on the checking account I was trying to put it in. But they found me on all the other accounts, I was depositing in to an account I have worked with for my uncle who is bed reddin. I didn't want any account info just deposit the money, and they won't take cash. Said if I wanted to make out a check they would take that but not cash. I left and went to a different branch and they took it without problem. I guess this branch just doesn't want to do anything, that's why all the employees were just standing around talking with no customers.
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July 2023 by Stephen Case
Slowest service I’ve experienced at a bank
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May 2023 by Zane E.
What kind of bank doesn't have cash at the ATM. Like come on. The only reason branches exist IMO.
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May 2023 by E. K
What kind of bank doesn’t have a coin machine??? REALLY… REALLY???It’s very hit or miss with service. Average or awful is all you will get from this place. I’ve banked with Wells Fargo since 2011 but these people at this specific location could really use the advice of other locations on how to be better, friendlier, cleaner, and HELPFUL!
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April 2023 by Ronald Vargas
This branch has the longest wait times of any branch of I’ve been to and takes forever to get anything done. I would drive to another branch for faster service
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October 2022 by Parker Coop
Go to chase!! Go to ANY credit union. They are such crooks 7.50 to cash a check. They have flat closed an account for me and stolen my $ for months before giving it back too. Nice people but AWFUL BANK
