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November 2023 by Mitch Flanders
Store location, hours and display is a 5. Customer svc is a 1. 6÷2=3. Your staff for some reason either doesn't know how or has no desire to interact with what gets them paycheck, THE CUSTOMER! Maybe install self checkouts. I as the customer shouldn't have to be exposed to gloom and doom. Also try secret shopper svc multiple times to find out what is keeping this store from reaching it's full potential.
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November 2023 by heather Nerdin
I went in with a list of small random items (I didn’t have a clue where to find) And my two toddlers. the associate there helped me so much! She even held my basket for me while I picked up my crying /tired two year old to go to check out. She made a stressful situation for me so much easier thank you!!
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July 2023 by Yabba Dabba Do
Everyone is always friendly and helpful!The store is always clean and organized, which I appreciate!They have good stock, and some of their products are priced are a little higher, but easy return of products and convenience. It makes up for the little higher price. I think kameryn was who helped me, and he was very professional, attentive, and knowledgeable.
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July 2023 by Olivia Vincent
Chance was the most helpful employee I’ve ever met at any ace hardware location I’ve ever been to. Not only did he locate my desired product with efficiency and exactness, he even donated his own kidney when to me when I had a sudden attack of severe dehydration in the middle of the gardening gloves and rat killer. Chance regularly adopts old animals from shelters so they don’t die alone. All of chances peers have encouraged him to run for president but he is too humble, and insists that his manager would be an excellent leader of this country. Chance Nemelka will lead not only this Ace hardware location, but the entire city of Santaquin in an undeniably positive salvation for the good of the human race.
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June 2023 by Kevin Thompson
Team knows the store and products very well. CJ the manager is friendly and knowledgeable.
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May 2023 by Anna Allred
Every time I shop here I have noticed how unfriendly the employees are. They avoid eye contact and never ask if I need help finding anything. I found what I needed and stood at the cash register for several minutes waiting to check out. No one came so I left what I was going to buy and walked out. The manager needs to talk to his employees about customer service. They could at least smile while you walk by them chatting at the paint desk. It is a beautiful store but we always prefer stringhhams for the friendly atmosphere.
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May 2023 by Holly Garner
Do not go there if they are mixing paint.. it literally took 40 mins. Why I have no idea but don’t be in a hurry if you think you can quick grab some paint and finish your project. The light was gone by the time we left..
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May 2023 by Trenton Trenton
Cj and crew are the best at hardware and knowledgeable about anything great experience everytime
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May 2023 by nanette shepherd
Helpful friendly staff, always willing to assist.
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April 2023 by Rodney Davis
Service was amazing and has plenty of options for repairs, buying new equipment and even treats
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January 2023 by Cami
CJ (manager?) came in on his day off to fill the propane on my RV. I'm so grateful because with the freezing temperatures, my pipes would have frozen without it! Super friendly and professional, very grateful for his help.
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November 2022 by Paul Bush
Recently one of the sinks at my house began to leak badly enough that I had to shut off the water supply to the house. I snapped a picture of the leak, and went to Ace Hardware in Santaquin. A man named CJ looked at my pic and determined immediately what was wrong. He showed me which tools and fittings to buy, and explained how to do the repair myself. I was able to quickly and easily do the repair, following CJ's instructions. CJ is a rockstar! He saved me from water damage and expensive plumber services! Thank you CJ and Ace Hardware Santaquin!!!!
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November 2022 by Cj Waite
Great staff and always willing to help. Watched the manager and staff help children fix a chain and flat tire right outsideWOW, great way to work.
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October 2022 by Clint Hunter
Ok but be nice if everyone could fill a propane tank pretty simple sucks to get told come back latter when someone can
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August 2022 by Italiadrywall Co.
Horrible customer service! This is a shame given the wide array of stocked product. The worker teens made fun of my brother because he had skin cancer on his nose repeatedly cluster talking about him when he went by in the store. One said to almost every other associate did you see Ruduloph? I think you could grow up and get a life kids!
