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December 2023 by Ryan Holmes
I was quoted $72 for an oil change over the phone. I had a coupon for $15 off and when I paid, the total came to $72. When I asked why it was still so high, they said it was because of a “shop supplies” charge that they added and conveniently didn’t tell me about over the phone. Not a great look.
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December 2023 by Vivian Wayman
Trevor was absolutely wonderful to get me in and out of the bay as fast as possible for my oil change. Trevor at the santaquin Big O tires has been one of my best sales advisers I have seen in a long time! He asked the service team to get me out fast because Trevor was aware of my situation to get right back in the road. Thank you at Big O tires for making my day much better!
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December 2023 by Evan Buckley
I'm impressed with the service, and the willingness to meet my requests over what would be more profitable. Trevor went above and beyond, in meeting my budget and my timeframe. I can absolutely recommend him. He communicated clearly and efficiently without overstepping or pestering. He listened to what I needed, and made a plan to achieve it. Couldn't be happier.
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December 2023 by Fryie
$3000 and it took more than 7 hours to get 8 tires put on! Matt might act nice but he apparently doesn't really care after waiting that long for service. Not to mention he didn't bother mentioning the most important details about their financing. Weekly payments and after 100 days they charge over double what was borrowed... 0/10 chances I will recommend anyone to this location. Once the work was done his mechanics did a good job though. No problems with the tires after I finally got them on.
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November 2023 by Ashley Hemenway
Trevor was awesome! I had my kids with me and he came outside to greet me & asked what I needed! The kids and I went into the playroom. He told me it would be about an hour wait! He got us in and out within 30 minutes if that! Wonderful service! Thanks Trevor!
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November 2023 by Dean Petersen
Super friendly and helpful crew. They came out and met me in the parking lot barely after I got out of my truck to ask what I needed. I interacted with one front desk person and two techs from the shop and all were courteous, friendly and extremely eager to please. All around great experience.
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November 2023 by KC Yeaman
I have always been a Big-O fan and customer, but Santaquin’s location is above the rest! They are friendly, personable, speedy in service, kind and honest. Even when I brought in a new truck, Matt made sure I was taken care without hesitation. They do a great job here!
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November 2023 by Mary Bingham
They treated me well and did a fast service. I also loved that they had a children’s room with toys available for my son to play in and watch Disney while we wait. Overall a great experience.
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October 2023 by Jake Rowden
Of all the places in North America to break down out front of, I’m glad it was Big O Santaquin. The whole team were unreal and genuinely wanted to help us even though our vehicle is extremely old and difficult to find parts for. They made it possible for us to continue our travels and are the reason why we were able to see some fantastic parts of the country. We’ve honestly never experienced this type of hospitality or service and recommend Big O Santaquin for anyone in the area or passing through. Thank you again.
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September 2023 by Valerie Garrett
I had a flat tire on my way home from Vegas and was miraculously able to get into the Big O Tires an hour before close. They made sure to get my car in and tire patched before closing and their customer service was excellent! Thanks to them, a stressful moment that could have easily ruined my day and cost me a lot of money, was instead a reminder that there are still lovely people who are willing to help others in need. :) Thanks again!
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September 2023 by Jody Criman
They were able to get me in right away without an appointment. The staff was friendly, aprofessional and answered my questions.The only downside was they didn't have the tires I needed and had to get 2 different types of tires. They said they were on back order, so I can't hold that against the staff. I give 5 stars for the staff and fast service, 4 for the stock.
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September 2023 by Natalie Braun
Wow. We had been a few days on the road and got a flat. These guys helped us out and saved the day making our flat feel like no big deal. They are friendly, efficient, and good at what they do. Also, they have a kids room with movies and trucks. Can’t beat it. Thanks guys!
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September 2023 by Jeff Bogen
I was delivering my Porsche, that I had recently sold, to SLC from Southern Utah. I was almost to my destination when my alternator went out. Bad luck…but it could have been worse. Luckily, I was less than a mile from a Big O Tires store. Matt Smith and the crew went above and beyond to get the part on a Friday afternoon and had it repaired by 6 o’clock that evening. Wow! Now that’s some great customer service! I was able to deliver the car to the new owner Saturday morning…now you have two happy customers!
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August 2023 by Shanna Stilson
These guys are awesome!! Matt & Zack (and the entire crew) are always so friendly and make our visits to their shop enjoyable! They always get our vehicles in and out super quick, and do a great job! It’s a small town shop, with an awesome small town vibe to go along with it.. we recommend them for sure! *Ü*
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August 2023 by fonoivasa mataafa
Went to purchase some new wheel and tires. Brady was the one who helped us and he was very helpful. Helped us have a smooth and easy experience. He went out of his way to give us the best deal out there. Highly recommend this place to those looking for a professional and friendly place!
