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March 2024 by Siouxsie Sioux
The service here is a little hit or miss. Went in @ 3 o'clock the other day. They close @ 4, yet the doors were locked. If this was a new/normal policy to have the doors locked during business hour, maybe have someone buzz you in, I could understand. Whoever oversees this location needs to give their staff some feedback. I was able to let myself in w/ tap which I do appreciate the feature. Just had a few minor issues here & there @ this branch.
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November 2023 by Mavi Duque
Terrible attention to get out of trouble, they did not receive us any amount of money
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September 2023 by Diane Garding
I’ve have recently needed paperwork notarized on 2 different occasions since my mom has died. On both occasions the employees have been very friendly, quick and helpful in helping me. I appreciate their kind and helpful service.
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March 2023 by Rick Jarvis
I have been with BOA for over 25 years all over the country and was so happy to see them expand to Utah. The Saratoga Springs branch is the worst BOA location I have ever dealt with. They have no services without an appointment, except ATM. The three times I have been to this location they have had 3-5 employees in the center, but still can't help you without an appointment. IF YOU WORK, don't expect to get something done at this branch as it closes at 4pm and is not open on Saturdays. What's the point of a branch with those hours.
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December 2022 by Sarah Fausett
Went in to close a fraudulent account for the firsttime. Staff stated they couldn't do anything there, gave me a card, and said I had to call a number. Didn't feel great about not adressing such issues in person, called the number, and was told the branch I just left had to be the ones to call and verify my identity with two forms of identification. I was pressed for time with other important things and couldn't go back that day, which would mean that account would be doing who knows what with my personal information until 3 days later when I could make it back at a time they were open again. Not ideal not knowing how your own business works under such circumstances.
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October 2022 by Anne Marie S.
Racist branch and people. I went to a different branch and how disappointing when I complained that "relationship banker" stated my complaint was the 2nd he heard that day and that members often complained about that branch.
