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January 2024 by Hannah H.
When I saw that we were getting a pet supply store near us I was so excited. However the more I visit it the more bummed I am. I'm used to petsmart in American fork. That place is always full stock and super clean. Plus prices are pretty good. This store always seems to not have what I need in stock, double the price of other stores and constantly mid cleaning and stocking shelves. I honestly don't think it has anything to do with employees but lack of staff. Whomever is managing this location needs to employee more people to keep things more tidy. I honestly don't think I have seen more than two employees working at a time.
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December 2023 by Nick Roper
Called to see if they had a bag of $100 dogfood that I but twice a week they had one bag they set it aside and told me they would match the online went to pick it up the main manager guy told me it didn’t not qualify I spent $124 how does that not qualify. For spending $800 a month in just dog food you would think have better customer service.
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November 2023 by Jen Rosse
Took the dogs to get washed at 5:20pm and was told that the self-service dog wash was closed. I pulled up the website and found it doesn’t close until 8pm. When I asked they told me they close it early because as a store they decided they needed it closed by 5pm every night due to cleaning. I think if your going to advertise a self-service dog wash until 8pm it should be open as advertised
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November 2023 by Heather Nosack
Went to get fish tonight but because it was close to 8 neither employee was interested in helping us even though one of them was already helping customers get fish. Both told us that they were/are closing. Neither asked if we needed help. I won't be back. Prefer PetSmart anyway.
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November 2023 by Braden Wardle
The fish section has gotten better for now. Not as many sick looking fish which is about all the had in months prior. They could definitely use a few more employees but the one that helped out was very nice.
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November 2023 by Skylar Miller
We always shop her for our animal babes... A little disappointed and frustrated tonight. We got our bearded dragon some Dubai Beetles and Mealworms. When we got home we decided to just give him some beetles. When I went to look at the Mealworms, they looked black, I opened up the container and the top of the container was nothing but black and Hollow worms. A couple that were still alive, but don't want to feed our dragon as we don't know if they are sick or what.I want to just believe it was a fluke thing as this has never been an issue and we have never had to check them beforehand, just trusted Petco to do that in the first place for their customers. I will be bringing in the one that we just purchased (11/5/2023) tomorrow and asking for a new one. However, I will be double checking from here on out. I just expected that to be something that is done daily by their associates before having this type of problem in the first place. ?♀️
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October 2023 by Katie Ivie
We have had a hard time getting through to grooming left, 5 messages with no return. We took our dog into their appointment that had been booked for weeks, and the groomer was a no show. We had our other dog receive a great haircut but the reliability is a huge problem
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October 2023 by Desi Rich
Saratoga Springs Petco for dog grooming was a nightmare. Waited 3 weeks for an appointment online, then got a call 30 mins before my appointment asking to come at a later time but we were on our way already. They said it was okay they would still take care of our dog. Then 6 hours later at closing, she wasn’t even washed but they claimed she was. Still had dirt on her. They offered to let us bring her back for free next day to do grooming. Dropped her off the next day and came at closing because we didn’t receive a call to pick her up. They asked us to come back an hour later to stay to finish her. When we came an hour later, groomer was in the parking lot smoking and asked us to wait another 30 minutes. When she finally was ready, no nail trim. Only one groomer at that location and very unprofessional. Loved the Draper location but Saratoga needs to address their issues.
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September 2023 by Austin Patten
They cancelled my dogs grooming appointment half an hour before the appointment and said they would contact me to reschedule. They never did and then when I went to their site to try and reschedule, it won't let me. No explanation as to why they cancelled either. Then when I try to call and schedule, I'm put on hold and then they don't pick up. For a service that has to be booked usually weeks in advance, this is not okay. Now I have to find another place to get the cut with very short notice.
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September 2023 by Brad Kennicott
Been a few times, it takes forever to get somone to help you. For some reason they arbitrarily close the self service dog wash at 5 pm (3 hours before the store closes) mind you this isn't posted anywhere in the store and nowhere online.I asked the worker why they needed to close early, and she said it was because they needed to clean it.
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September 2023 by Gracie Amara
I’ve been here twice, the staff is SO MEAN!! Especially the lady who was in charge of the fish… the first time me and my friend went she was being mean to us about just looking at the fish!! She was saying that we are so irresponsible for looking at the fish just because we probably don’t have a big enough tank.. again.. we were not even trying to buy one. I had plans of buying something but we walked out because of this. No one should be treated like that even if they were to buy a fish. The second time I went with my dear grandma, and while she was checking out the guy seemed so annoyed at her. She was simply just buying a toy for her cat! ONE thing!!! She said she wanted to join the rewards program and he actually signed in annoyance. That was awful behavior on both of the employees parts. I was so excited for this store and planned on shopping there every week for my pets. But the employees have made me hate this store. I do not recommend this place to anyone. American fork petsmart is worth the extra I have to drive.
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September 2023 by Thomas Stoliker
Do NOT get your dog groomed here. We had an appointment booked over a month in advance for our two dogs for 9:15 A.M for the first appointment of the day. When we arrived to drop off our dogs we were met by a visibly flustered woman and we had a suspicion that they were intoxicated to some level, but couldn’t tell for sure. We gave her the details for how we wanted our dogs cut, and when we were getting ready to leave she informed us that she was the only groomer working today so it may take a little longer than normal and could be like 4 or 5 hours. No biggie.Well, we dropped off our dogs at 9:15 and around 1:00 P.M. after having our dogs gone for 4 hours, we get a phone call from the groomer (who can barely string together a sentence) letting us know that due to the number of walk-in appointments, that it would now take twice as long from what we were quoted and that it would take another 4 or so hours to get the dogs done and that if we couldn’t wait the extra time, that our dogs couldn’t be groomed today. We asked “So our dogs have been there for 4 hours and you haven’t even started grooming them?” To which they told us that they had been bathed and nothing else. Then they had the audacity to offer to rush the grooming for an extra charge of $15. We expressed our frustration that they were actively taking on more walk-in appointments and that our appointment which had been reserved for over a month wasn’t being prioritized or respected. We told them that we would certainly not be paying them any extra money just so that they would do their job that we were already paying for. She then said something along the lines of “Oh! I think I called the wrong number. I meant to call someone else about their dog.”10 minutes later we receive the following text from the groomer:“ hi i was wrong i was suppossed to call but just to tell you theyh are bathed and dryed i take 40 min to do final touch ups so im so sorry but i can NOT finish them by 2 i am the only person here and i do 4 peoples jobs im terribly sorrybut if uy needvthem by two there will be no charges because i will not be completeing them at all id simply ask you tp please come pick them up and i can offer you 20% off ur next visit or this one..... if u choose to stay i love the animals and dont like their experience to be rushed or scary since your dogs are little its really like 30 min on the finish work most of it is ahaving themplease feel free to text this line back asap so i know how u would like me to proceedi cant answer the phone right now so please klet me know what to do soon“At this point I had my suspicion was more or less confirmed that the groomer was under the influence of some substance. We opted to not let this lady touch our dogs any longer and went to pick up our dogs. We got to the grooming section of the store and she was completely oblivious to the fact that we were there to pick up our dogs due to the fact that she was grooming A DIFFERENT DOG.We went and got some help from one of the managers who went back to get our dogs who were still wet because they hadn’t been fully dried after the bath that apparently took this lady 4 hours to do.Pro Tip: Maybe don’t take on extra walk-in appointments if you can’t handle the reserved appointments that you already have. Petco has turned us away before for not having any openings for grooming, so I don’t know why that isn’t standard practice for this location.This was a huge waste of our time as grooming appointments at any petcos in a 50 mile radius are booked months out. After 4 hours, all we got was a subpar bath and 2 wet dogs.Needless to say we’re never getting our dogs groomed here again. I was shocked to see that our experience was not unique at all and that multiple others have gone throughout exactly the same thing. Seems like Petco doesn’t care at all though.Petco. Fire this woman. Please.
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August 2023 by Heather Nelson
I experienced the most bizarre interrogation of my life. I was refused gold fish 3 times because the store manager needed proof of what kind of tank I had, and when I told them they said it wasn’t good enough. Amber and Landen have the worst customer service I have ever experienced in my life. Perhaps they don’t want and refuse business. Who knew that PETCO would create such a horrible experience for me and my family over a $2 fish. It was easier for me to get a fish at the local carnival.
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July 2023 by Brooke Ferrell
Showed up for a Sunday 9:00am grooming appointment (scheduled over the phone with the groomer the day prior) only to find the doors locked. After 15 minutes of calling the store, an employee answered and unlocked the doors. By this point there was another customer and dog there also for a grooming appointment. The employee acted surprised and said “I thought our groomer was in the hospital”. We wandered around the store for awhile and then checked in with the employee who told us the groomer would be there at 10:30am… “but she could probably give us like 20% off.” No apology, no customer service.
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July 2023 by Sage Coody
brought our sweet dog here for a grooming appt as we just moved into the area. We've always brought him to the Fort Union location and had great experiences there over and over.This Saratoga location never answers the grooming phone line, we finally booked by talking to front desk. We brought him in today for his appt at 12. The groomer looked like they were messed up.... then we get a text 3.5 hours later letting us know they hadn't started and should be done by 5:30...... 5 1/2 hours later, that is way too long sitting in their kennels.Should have read the reviews prior, but he was there 4 hours and didn't get seen. Glad he didn't as the reviews show he would have likely been hurt. DON'T COME HERE FOR GROOMING!Staff, please look to improve. it seems you just reply to reviews apologizing but not making any changes. Dogs are part of the family, treat them as such.