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March 2024 by Hunter G.
The workers in the store told me that I should just set up my phone number online and ask for a SIM card to be sent to me. Instead of having them set it up in store cause they don't get commission on it. He took out his chew and put a pouch in while mid sentence with me and then said I'm gonna go help someone else since I'm on commission and don't get paid to set up your phone. Even though that's his job...
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February 2024 by Adriana Sandoval Mendez
Excellent service
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February 2024 by Steve Warner
After a couple of really frustrating visits to the American Fork store, it was a breath of fresh air to visit the Saratoga store. They were super-friendly, so helpful, and very knowledgeable.
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February 2024 by Dan Nord
Very friendly staff. Sometimes takes a long time.
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February 2024 by irma duran carrero
I highly recommend the representative Pablo, very good, he helps you at all times and helps you resolve any questions you have.
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February 2024 by Michael Drew Saldana
Normally I always have va hard time with t mobile but Pablo at this store was more than helpful and also very straightforward to work with. Highly recommend coming to see him if you come into this location
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February 2024 by Sandro Pinheiro de Campos
The guys are great there. Pablo was the best assistant. Congratulations T Mobile.
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February 2024 by Alejandro Leon
Great experience.
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February 2024 by Maria Sanchez
Very good service
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January 2024 by Charlene Craghead
Good merchandise. Nice customer service
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December 2023 by Brian
This Team Mobile location is by far the worst I've encountered. The staff here is more desperate for a commission than any other place I've visited. The consistent pushiness from every employee suggests a severe issue with the management. Save yourself the headache and frustration; choose any other Team Mobile location unless you enjoy dealing with aggressive employees who make car salesmen and real estate agents seem like models of sanity. Zero stars – a total disgrace.
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December 2023 by Ben Wolfley
Went in to port my number from Verizon after getting my phone online. I received an email to take my phone and ID to a t-mobile store to do this. However, they were reluctant to help because they told me they didn’t make any commission on online orders. I had to show them the email to get me to help.Great welcome to T-mobile people…
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November 2023 by William Fajardo
I was actually a little reluctant to come in due to some poor yelp reviews, but I live close and wanted my new iPhone as quick as I could get it. But I had such a good experience with Arlene. The poor reviews either aren’t accurate or have nothing to do with her because she was quick, professional and personable. I don’t expect to have many in store needs but if I do I’ll be walking in with no more reluctance!! 10/10
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November 2023 by Dee G.
For over a year I have had non stop issues with my business account. The EIN was input incorrectly ( when given a physical copy in the store ) and regardless of how many times I ask it has not been verified and fixed. ( 14 months and counting) My accounts primary number has always been the ending of **** - Yet the account is connected to another phone on my account. This too has been brought to the attention of every supervisor and customer service representative and spent more than 10 hours trying to get the information correctly input. This has led me to be EXTREMELY FRUSTRATED by every encounter with T-Mobile I have had. Now my password has been compromised and the customer service agent has said someone will get back to me as soon as tomorrow evening. Seems like T-Mobile does NOT take my security seriously and my entire credit and personal information is compromised because of this lack of actions.
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October 2023 by Isabella Anderson
The people that work at T-Mobile are usually super nice and helpful when I have any issues. But there’s one person that I really do not want to interact with again. As they make you feel stupid, look at you in a super direct way and reply really short in a passive aggressive way and make you feel like you are acting weird.Kind of seems like they may be on something rather than just having a bad day which everyone can have.
