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December 2023 by Karen F.
I have been shopping at Ulta for years. I must say that this Ulta has the friendliest staff. What's not to love about this store. They have the high-end options, drugstore options and everything in between. They have a big selection of trial sizes which is nice if you want to try it out. I've had to return things before, which is no problem. I've used their order online and pick up in the store, which is super convenient. I can always find what I am looking for and something extra. I will definitely keep coming back.
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November 2023 by Nani Duque
Got my haircut here by Tatiana, she did Amazing exactly how I wanted it... she is also very knowledgeable about hair and the manager Kylee was so super nice and very educated helping me with facial products and the deals and it was just such an awesome experience going into ultra beauty for the first time because if the customer service and knowledge they have. I will definitely be shopping here from now on!!
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September 2023 by Anna R.
This is the best Ulta. They give you great service, and I always end up buying more than I think I am going to because they have so many great products. Everyone in the store was wonderful. I would definitely recommend coming here.
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September 2023 by Alyssa Finley
I have loved this company for years, however tonight I had a very distasteful interaction with an employee at this location. I wish I read her name because it was absolutely wrong. I had gone for a night out with my younger sister and she got excited about the fun colored gift cards, she asked me if she could take one and as someone who has worked at a different Ulta in the past and been told it’s okay on the occasion, I let her take it. as we were just about to walk through the doors to leave, the girl literally YANKS the gift card out of my little sisters hand before saying anything first, and THEN says in a rude tone, “You can’t have that unless you’re going to buy it.” I then quickly left knowing that upset my sister. Saratoga Springs Ulta, PLEASE do better about training your employees in guest interactions like that. I understand if you’re implementing new rules against kids / people just taking blank gift cards but the way she went about it was absolutely WRONG. It made me extremely upset. I had even been considering signing up for the rewards card tonight finally and I am now glad I hadn’t, ESPECIALLY under the girl that treated us the way she did on our way out. Very on the edge of not returning to Ulta for my beauty needs. Very disappointed in a company that is usually big on guest interaction.
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September 2023 by Ava Bimenyimana
Everyone is so helpful and kind whenever i come into the store. Especially Natasha.
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July 2023 by Kim G.
I had a weird unwelcoming vibe while walking around Ulta, there was an employee that was walking around seemingly over caffeninated or something else. Anyways she was running around like mean mugging, gave me a dirty look because I was throwing so much into my cart. Everything was like a bit over $300 which is not too bad I had stock up on SPF 50 Super Goop as were going boating in Utah Lake the next day. Picked up some Rem lippy and more make up supplies as I moved to the area and needed some fresh make up brushes and foundation. Anyways she was so rude nearly ran into me while I was squatting down looking at their brushes, almost trampled me, then gave me a dirty look. It doesn't offend me though just thought I'd let management know, they have a chicken head running around with a headset on. She was miserable working here, did not ask me if I had questions or needed assistance but instead almost trampled me. I've been shopping at Ulta since I was a teenager, they have always been snooty, I used to get my make up at Nordy, Bloomingdale's, or Macy's. This is a boonie cute town but the girls are odd. Do better girls! Without customers like me shopping here, you wouldn't have a job. Humble yourselves. 2 star review because it's near my house but if I can find a Sephora near by, I'd rather shop there. At least they give you a fake smile and give out samples/gifts.
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July 2023 by Ayimlarck
A huge thanks to Kylee and Julie! Yesterday, I came in to try on nude lipsticks to find the perfect nude for lip blushing. I thought I knew what I wanted, but i was all over the place. So many choices! Kylee and Julie both came to my rescue and they expertly ran all over the store, bringing lipstick shades within my 'wheel' of preferences, and in no time at all, I was able to find my perfect, permanent lipstick!! They were so kind about it. I must have tried on 2 dozen shades! They both know their stuff, too. They were knowledable about services available to me that I wasn't even aware of (make up lessons, full service hair salon, etc.). When it was almost over, they were especially kind to put all of the lipstick back on the shelf. I was too exhausted to even think about tracking down homes for all of those lipsticks! I felt like a Diva with two expert assistants. Thanks so much, ladies! I'll send pics when I'm all done!
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July 2023 by Jacie May
Joslyn was an absolute sweetheart she helped me in the best attitude and was so kind, everytime I go to the Saratoga Ulta people at the checkout are not kind and it just made my day that she was so sweet!:)
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July 2023 by Ayyeee_its_sammy
I really love this place everytime I come in they help me with products that they personally think is the best I'd say I love the majority of the products they recommend to me since I know nothing about them and I'm trying to find the right products that work my face routine. HUGE SHOUT OUT TO MEGAN AND JULIE ❤️❤️❤️❤️
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July 2023 by Jamie Meyer
Kylee helped me find some great products. She listened to what I said I was looking for and she gave me some great recommendations.
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June 2023 by Mykids Mom
The staff was great at recommending items for a birthday present
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April 2023 by Jacquelyne Hales
Wonderful staff! Alex from the salon was amazing at helping me make selections and was so nice as I haven't bought makeup in person in years. She made really helpful suggestions and i bought everything :) I look forward to trying her salon offerings too! Great experience.
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February 2023 by Kelly Jones
The manager at this location doesn’t have good customer service. I bought a hair oil and the bottle was broken when I opened it. I provided the packaging and I took a video of the broken bottle with the product inside but couldn’t keep the actual broken bottle because I was traveling and couldn’t keep the broken pieces of glass with the oil. The manager was unreasonable and told me she wasn’t able to give me a refund because I didn’t keep the broken pieces of glass even though I kept the packaging! The date the video was taken was 1 day after I bought it too!
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February 2023 by Kenneth Roberts
Quick. Organized. Friendly.
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February 2023 by Daleya Wekluk
What a fun place! They have a vast choice of makeup, hair, perfume, and skin products! Some are super pricey and some fairly inexpensive. Either way, it's lots of fun to browse and find the newest product you didn't know you needed ?