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November 2023 by Jan Kelley-King
Wayne Elwood has been our insurance agent for MANY years, as long as I can remember and we have lived here for more than 25 years. Wayne and Elise and their staff have been incredibly helpful with every question or assistance we have ever needed. They are always available, even after hours, and recently when our daughter was involved in a minor accident, Wayne spoke with her personally on the phone several times to reassure her and help her through the process even though he and Elise were on vacation at the time! They also work very hard to get us the very best coverage at the most reasonable rates available and we always feel that they are personally looking out for our best interests. Any time we have a question about coverage or costs or anything, they spend all the time we need making sure we understand the policy and get answers to our questions. We really feel safer, knowing our home and automobiles are covered with Farmer's insurance, especially because of the time and concern and care we have received from Wayne Elwood's agency.
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November 2023 by Janae Paskett
I cannot express enough how grateful I am to have such a wonderful insurance agent. I have used Wayne Elwood agency for all of my insurance needs for the past 15 years. This includes home, auto and business insurance. I was involved in an accident on Monday and Farmers and Wayne has made the whole process so much better. It is now 3 days later and I still haven’t heard from the other party’s insurance. But my insurance is filling in the gaps and fighting these battles for me. I always get an answer on the first ring by a live agent. I feel like the whole office knows me and my family. Thank you to the whole team. Especially My agent Wayne Elwood, Elise & Austin for always taking such good care of me and my family.
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October 2023 by Milinda Weeks
EDIT:After posting my original review I heard from Mr.Elwood directly and he kept in touch with me until my policy was officially canceled with farmers. He was courtesy and professional in our dealings.He also told me that I had never had a claim with him and that my car policy had not been held by his office (see previous post). I do have old documentation with his name on it as the agent, but it is not from the exact time when I had my accident (more than 4 years ago now), so I cannot confirm or deny this.For this reason and considering my most recent interaction with this agent I am changing my review.ORIGINAL: 1 StarSimply the worst agent my family has ever had. In all my years of being a client, I have never once met or even had a phone conversation with Mr. Elwood. He has never address any of our concerns or claims, leaving us to work with Farmers directly. All calls to his office are funneled to assistants, who are kind, but are unable to answer many questions and have no authority to do much of anything.My pervious agent sold his business to Elwood back in 2018 and since then all questions, concerns, or claims have been relayed to our agent through voice mails and assistants. In all those years I have also never received a call back from Mr. Elwood, and rarely get calls back from his employees. The follow up from this agency is just awful.You can also forget him doing his job as an agent when you have a claim. The worst experience my family has ever had filing a claim has been with this agent- who never once spoke to me through the entire process which took months to resolve myself.Now, years later, the terms of our Life Insurance policy that we signed with our previous agent are up, so the bill is increasing. Our family has other options now, so we decided it’s time to cancel and finally get completely away from Farmers and this agent. I have been trying to cancel this policy since this last June-- it is now September, and I just got another notice saying that my bill is due. I had to call the agency again this morning, after calling last week, and the week before that, and the month before that to try and get this policy canceled. Through all that time had been told (by the assistants),"it will be taken care of" and "we will look into that right away". Today, the assistant finally e-mailed over the cancelation paperwork. And I have still never spoken to Mr. Elwood.This agent doesn't listen, he doesn't respond, and he is not available for his clients. Do yourself a favor and find yourself another agent.
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August 2023 by Fruit of the mycelium
Working with Payden has been nothing short of fantastic! He has been quick and knowledgeable in handling my different policies. He's made various changes as needed and was very understanding when I needed info changed because I messed up! I definitely recommend him!!
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August 2023 by walter eiman
I worked with Payden. He completely breaks the stereotype of insurance salesman. He sat down with my wife and me and talked with us until he really understood our needs. Using that knowledge he then crafted a policy that fit what we needed for my wife’s business, our home, our cars, and other property. He puts the needs of his clients before making a sale.
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August 2023 by Beth Sukphisit
As first time home buyers, Payden has been incredibly helpful to us. He always responds promptly and goes above & beyond to provide us with reliable information. We’re glad we opted for a local provider, and we feel especially lucky to work with Payden.
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August 2023 by Ashley Westover
We worked with agent Payden Knudsen. Amazing service. Attended to all our needs professionally and promptly. He made sure our questions were answered thoroughly. Would highly recommend Him!
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August 2023 by Trevor Knudsen
Had a great experience with Payden. He was very responsive to all of the questions I had going through the insurance process. Didn’t feel pressured at all and had all of my questions answered.
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August 2023 by Gavin Jensen
Payden is the go to guy for insurance! Friendly, professional, genuinely cares about his clients. Would recommend him to anyone!
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August 2023 by Justin Scoresby
Payden worked hard to find the right solution to meet my insurance needs. Definitely recommend this agency!
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May 2022 by Jane Ward
I was extremely impressed with Wayne. He is very personable and great to work with. He is very thorough and gets back to me with any questions I might have. He went through every detail of our new policy and made sure it fit our needs precisely. I could not be more pleased.
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November 2021 by Wendi Hoskins
I have been with Farmer's Insurance for several years. When I was shopping for insurance, Farmer's was far and away the best price out there. I recently had to file a claim and the process was so easy and they kept me notified of the status almost daily until it was resolved.
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August 2021 by Scott Gordon
Wayne has been my agent for the past 10 or so years. He is professional, shows genuine concern and is attentive to my needs as issues arise. I am proud to have him as my Farmers agent. I should also mention that his entire office shares the same values for good service with excellent support.
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May 2021 by Korry Hintze
We went to Vegas on a weekend to buy an RV. We didn't know that one needed insurance coverage the day of transit. My wife texted Wayne hoping to get some advice on what to do. Not only did he respond to her text, but he set up insurance to get us covered before we left the lot. He did this on a Saturday - his day off. Their office has always been so helpful and fun to work with. He really does go above and beyond for his clients!
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March 2021 by Angelene Seamons
Wayne and his team are the BEST to work with!! I have been with them for over 10 years now and can say that I have always felt they had my best interest at heart. They are quick to respond and so great to answer my many questions. They make sure that we have the best possible rates while at the same time letting me know all my options and not pressuring me into anything. I feel like they are very knowledgeable about what they are selling and if there is something they don't know they will find out and get back to me about it in a very timely manner. I can't say enough how much I appreciate their services and what a relief it is to know they've got my back. Thank you, Elwoods, and team!
