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March 2024 by Christine H.
I've never had such a phenomal first time experience selling a car this route - the process was seamless, simple, easy, and lightning FAST ‼ CarMax gave me the highest offer for my vehicle, and gave me 7 days to simmer on the offer. No haggling, no stress, no bull. In the end, they even give you a checklist to know what to bring. From the moment you arrive, to checking the vehicle , giving you the written offer, and paperwork, it was 35 minutes in and out the door - I was blown away how efficient and friendly the staff was. Yes, you do need to make an appointment online, but once you show up, check in - it was literally 35 minutes in and out. I will definitely come back to them in the future for our car needs!
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February 2024 by Payton Huhtala
Quicker and easier than buying from even a private seller. Didn’t get scammed, didn’t get the best deal in the world, just a fair price. Will be buying from CarMax in the future!
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February 2024 by Matthew Schnoor
No luck on Toyota mini vans
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February 2024 by MORGAN SHARP
I've purchased multiple cars from Carmax and never had a bad experience. They make buying a car easy.
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February 2024 by claude lewis
It's very quick. U bring in your car.They test drive it.If not a lots of miles u can get a pretty good price for your car in less 30 minutes.
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February 2024 by Jim Nelson
First, I am very suspicious of car companies. That said, I had an amazing experience with the CarMax in Sandy. They gave me a middle of the rood good price estimate on my car. I could have sold it on my own but there were a few things that I wanted to repair. That would have taken my value of money and time down below that CarMax offer. I know Carmax does a thorough check and repairs those things and at a far lower price than I could. So, my Carmax experience selling my cart was a win-win-win. I got the best price (win!), all things considered, the future buyer gets a GREAT car with those minor things fixed (Win!), and CarMax was able to make a profit (Win!), as well. It was very transparent and HONEST. It is RARE to find a car selling or buying process as honest and transparent as my experience was. I have bought through CarMax in the past and I was very happy. Now I have sold through them too, and I am very happy with that experience, as well.
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February 2024 by J W
John was an amazing carsaleman. We were able to be in and out in a jiffy. Slight hiccups along the way but that was not with carmax. Great job John if I have anyone needing a car I will highly recommend ya.
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February 2024 by Jennifer Chase
Easy no pressure guy, knew his stuff, explained how process worked. Had 30 days to return and cancel! Love it! Who does that????? CAR MAX does!
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February 2024 by Jill Walker
Great way to start looking at car options and experience car size without pushy sales people accompanying you every step of the way. Nice dealership. Simple and clean.
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January 2024 by Aimee Sorensen
Tyler Sim was my customer advisor and he was extremely excellent to work with. Originally, I came in to fix a scratch on the bumper and a few minor detail work. After waiting for 4 hours, I was very disappointed to see the result - first pic is when I purchased, second pic is after they told me it was done (looks almost worse). I was upset and told Tyler how I felt. I was direct about what I am not happy about and he handled it so politely. He patiently listened to me, and stayed calm. He gave me an honest explanation as to why the scratch was not fixed to expectation which I appreciated. He understood what I was unhappy with and figured out a solution to make it right. Tyler made it very fair and took care of me; he put himself in my shoe. Manager, Laura, was incredibly kind to work with too. She called later that day to check in and confirm everything that Carmax would to to make it right. She gave all the credit to Tyler, I could tell she was such a kind manager. She was also very polite and understanding towards me. The technician, Cody, worked on my car did an incredible job correcting the scratch and it looks as if nothing ever was there. 3rd pic is of Cody’s awesome work!!The scratch unfortunately happened during the car transportation process because I called prior to getting it shipped to ensure no obvious scratch was on the car. During my first appointment, there was a miss as to why the scratch was not fixed. However, despite these issues, I am giving a 5 star rating because sometimes it’s about how people react to issues. Because of the incredible service Tyler and his team provided me, I am walking away very happy. I feel like I was treated with care, honesty, and kindness.Not only did Tyler take the right actions to correct the situation, I can tell he’s just a genuine person that cares about doing his best. That attitude and his demeanor really can be felt by customers. What an amazing Carmax employee. I feel very lucky to have worked with Tyler, Laura, and Cody. My husband and I have always worked with brand specific dealerships but now we are really a fan of Carmax and have many great things to say. I’m already recommending my colleague to purchase her car from Carmax. Thank you for the wonderful 5 star service!!
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January 2024 by Jarom Brockbank
Very nice people and quick. Got what we asked when we were selling our vehicle
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January 2024 by Dana Ence
Our salesman Oscar was great to work with and we saw the car we wanted and it didn’t take a long time to drive off the lot with our new car.
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January 2024 by jacecandicepeterson
After 2 visits where we were basically ignored by the 30 employees staring at us as we walked through the door- and going through 3 separate sales people we finally found one who was helpful in getting us a car.Wait times were a little long during the process because we had to deal with multiple people and departments, but the person who ended up helping us was very friendly. Knew which car we wanted and got it within a day.
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January 2024 by Bryan Ontiveros
We were set up with Faith as a consultant and she was awesome. We test drove 4 cars that day. And she was very helpful in making sure the next car was pulled up and ready to go by the time we finished the test drive. The cars are in great condition And are worth buying.
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January 2024 by Brian Fleming
We entered our car's info online, got a fair offer, then went in the next day and still were offered the same amount after going through inspection and appraisal. The people we worked with were really friendly and overall it only took about an hour.