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March 2024 by Heather John
Tax pros we've had have been very kind and helpful but be cautious on booking weekends. Last year we booked on the weekend and when we showed up the doors were locked and it took several minutes to be let in, turns our receptionist no showed. This year we booked and showed up on time for nobody to be there and lights off. Our lady showed up 10ish minutes late and told us she didn't know she even had an appointment and had showed up to do other work.
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February 2024 by Dhaval
I had the pleasure of working with Indra to file my taxes and I couldn't be happier with the service she provided. She was incredibly knowledgeable and thorough throughout the entire process, ensuring that everything was done accurately and efficiently. Indra was also very patient with me and took the time to answer all of my questions, making sure that I understood everything that was happening. Overall, I had an excellent experience working with Indra and would highly recommend her to anyone in need of tax filing services. Thank you, Indra, for doing such an awesome job!
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April 2023 by Penny Coombs
Bobby is the Best! I am most pleased with our interaction, and all he did for me!!!! Thank you most sincerely!! :-)
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April 2023 by Rebekah Ransom
Bobby Higgins and Indra Neelameggham are running a scam. Bobby charged more than DOUBLE the fee and ran out of the office "to go to lunch", leaving my daughter sitting there mid-sentence.He didn't even finish the appointment, only said that my daughter wasn't getting a return because she switched jobs and "the IRS got confused."After running out, my daughter spoke to Indra who discovered my daughter's taxes from LAST year weren't even filed! She had paid the fee and everything and was told she didn't make enough to get a return then, either. My daughter is a full time CNA and works hard, and these people didn't even file her taxes right, took the fee money and lied! When my daughter tried to get her money's back, Indra argued, talking over her and blaming my daughter "Why didn't you stop Bobby from Leaving for lunch?" And ""Why did you pay the fee if he wasn't done yet?" Putting all blame for their scam on the victim.They took zero responsibility for the scam, made every excuse imaginable, and left my daughter with a bare minimum that barely covers the fee she paid.
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April 2023 by Joe C.
I went to the orem location two years in a row and have nothing but good things to say.
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March 2023 by Linda Graves
Experience at H&R Block with Neelameggham Indra was wonderful, she did our taxes last year, we thoroughly enjoyed her, so we requested her this year, not only is she kind and friendly ? she takes her time with us and doesn't make us feel like we're being rushed, she takes time just to visit and talk to us, it's a very comfortable feeling, then she goes over everything a couple of time's to make sure she didn't miss anything that would give us a chance to get more on our returnThank You Neelameggham IndraI highly recommend this H&R locationAsk for Neelameggham Indra
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April 2022 by syed aziz
I like the interaction with Indira Madam. Who works at h&r block . She is very knowledgeable and knows in and out of taxes.
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April 2022 by Adam Brown
Prompt appointment setting. Professional staff. Great knowledge of tax needs. Very personal help. Answer to questions.
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April 2022 by Phyllis Busch
bobby higgins did an excellent job----service
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April 2022 by Angel Albanez
Great people working who really helped
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March 2022 by Hanna
We have always taken our taxes here. Bobby was so rude and inconsiderate. We were very confused and had some questions when he answered any question he was just flat out disrespectful. When you are in a business and you have to talk to people you should have people skills. He did not. I will never go back there again.
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March 2022 by Sierra Bettridge
I was helped super quickly and my preparer answered all questions I had.
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February 2022 by Tina Rich
I had my taxes filed here last year. Brandon made an error on my address and swapped my home and work. Now all my tax documents are going to my old work address. Since I don’t work there any more, this makes it even more awkward and difficult to get my IRS Tax documents that were recently mailed out. I called HR Block and the manager asked me if I looked at my return when Brandon filed it? Of course I didn’t look at the address. And Brandon didn’t ask me to review my address or return for errors. I would have expected them to do it right and not make any errors. They indicated it would take 6 months to fix my address with the IRS, so I might as well wait until I file my 2021 return this year. They didn’t offer to file a change of address form for me. I spent 2 hours on the phone with the IRS to get this straightened out, to find out that I need to fill out a change of address form. Also, the manager stated I could not amend my return unless there was a dollar amount change. So apparently my address on my 2020 return is going to remain incorrect and there’s nothing I can do about it. HR Block was not very helpful in getting it fixed and made it out to be my fault because I didn’t notice they used a wrong address. They staple your return together and put it in a a folder. I paid them to do it because I didn’t want any mistakes and then they make a error on something as simple as my address? I have never made an error on my return in all my years of doing my own return. They are supposed to be professionals. Instead, they tried to shift blame, rather than take accountability. Will not go here again for that reason alone.
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September 2021 by Ismael Henriquez
The gals up front answer the phone with attitudes! They say I can take a message and get it to the person, yeah right! We have been calling for 3 months to speak with Indra Neelameggham and still have not received a call back. I've emailed twice and still nothing. After 7 years of doing business with this place it's now time to find someone else to do our families taxes. Thanks for nothing this time around H&R Block!
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April 2021 by Ronald Watt
My agent did a good job. He was courteous and answered our questions very well
