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February 2024 by RaKell Y. Gardner
Your Employees are always so kind, take care of my needs and call me by Name.I always enjoy my visit.I have worked 55 years in Customer Service & is my 1st priority.HAPPY NEW YEAR to ALL
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August 2023 by Callee James
Alyssa is the best! I've never had a better experience at any bank or credit union! She is a great communicator, thorough, and gets things handled! I will definitely be using Alyssa at MACU for all of my personal and business banking needs. Thank you Alyssa!
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July 2023 by Clyde Bess
Enjoyed the appointment for a loan quick and smooth
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July 2023 by Bronson Oborn
Katharine was great. She knows her stuff and got my situation resolved immediately!
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May 2023 by Mr Mike
Celia was awesome, friendly, polite, and professional. Celia truly engages with members in a caring way.
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April 2023 by Yoshi Akira
Celia was awesome, friendly, polite, and professional. Celia truly engages with members in a caring way.
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April 2023 by Mike
Celia was awesome, friendly, polite, and professional. Celia truly engages with members in a caring way.
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March 2023 by Rand Meldrum
Teller was knowledgeable and answered all of my questions. Explained options and made reccommendations on my transaction.Overall experience was excellent.
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August 2022 by Cody
My wife and I were on our second trip, (a four hour drive one way for us) to Salt Lake City in efforts to buy a new truck and to refinance our car. We’ve always had good service at Mountain America but this time around, the loan officer Katherine at the South Jordan branch was absolutely incredible. Her efficiency and helpfulness streamlined the entire process and even saved us an additional 8 hour round trip back to salt lake. She was extremely intelligent in regards to any questions we had about the loans or the refinance process. She put forth 100% effort to make sure that we got everything we needed taken care of, covered. Katherine is a true professional in her field and we thank her very much for all the help!
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January 2022 by A Pearson
This is by far my favorite MACU location. I’ve always had exceptional service and an amazing experience!Susan set me up with everything I needed during my time here. She was incredibly thoughtful, kind, and knowledgeable. It was a great stress of my shoulders to have her helping me, and I really appreciate her and all she did to take care of me. Highest compliments and million thanks to her!
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December 2021 by carly
I love mountain America as a whole, however, this branch has been awful to deal with. They do not answer their phones. They do not return voicemails. The last time I talked to one of the agents they told me that they would follow up with me on something and they never did. They also told me that they would order me a new card through the mail, and when I called the call center today (because I couldn’t get ahold of anyone at the branch), they informed me that no one had ordered me a new card. Here’s a tip, as I work in customer service as well, under promise over deliver. Do not tell people you are going to do something if you are not going to do it. Basic customer service. Will be avoiding this branch.
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November 2021 by Kent England
Friendly, courteous service.
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August 2021 by Addison Rose
Chris was awesome today, I had a few things I needed help with and he helped with all of them effectively and with a great attitude. Amazing service.
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August 2021 by Wendy Taylor
Jerom from customer service was amazing, he helped me but talking to me about identity protection offered by MACU.
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May 2021 by Lane Rogers
Why am I having to file an unclaimed property form to get my money back that I put in this bank. No email, No phone calls money just gone. Your money is not safe in this bank
