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November 2023 by Bret Dennis
Me and my wife have been at a couple of different credit unions and Mountain America is by far the best out of all of them,
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September 2023 by Cortney Hockenbury
Went into get a personal loan after trying a handful of places they got me approved and were very helpful thank you
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June 2023 by Caleigh St. Louis
Alyssa and Katharine were really great to work with. They helped me get approved for an auto loan and made the process extremely easy. They explained everything thoroughly and provided me options when necessary. Love banking with MACU and loved working with these 10/10 ladies
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April 2023 by Mickey Brown
I was at the bank opening a business account, and when I went to sit down, Fabio was very kind and even pulled out my chair so I could sit down.
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April 2023 by Muai Family Enterprises
This branch is one of my favorites. Friendly staff. I am always treated with kindness and respect no matter my situation. Clean, well-lit lobby. I’ve never waited more than five minutes for a teller.
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April 2023 by McKaylee Edwards
ANGEL IS THE ABSOLUTE BEST!!! Seriously made everything so easy and was so helpful with everything!! He stayed late and was so PLEASANT!!! Go see him!!!!
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March 2023 by Ron M.
Dealing with MACU has been THE worst experience with a financial institution in my ENTIRE life! ( in excess of 2/3 of a century).Went to a branch to get another person access to a business account for which I was the only other person with access. Showed ID and got him added. I logged onto the account and granted him full access. He tried unsuccessfully to set up Bill Pay. He was told he has insufficient authority. He tried to contact Customer Service for assistance. The automated system requested that he provide MY SSN rather than his! I tried to call Customer Support and was prompted to enter the last SIX digits of my SSN, where every other institution that uses part of SSN for security only requires 4 digits. This is a big privacy risk because the first 3 digits used to be related to year and location issued, and might be guessable. Even when I did enter the last 6 digits, the automated system would not validate me. Most of the time when I requested to speak to a live human, the wait time estimates were unacceptably long.So, I went into yet another branch and talked to a young employee who acted like I didn't know what I was talking about. I demonstrated the problem with the Customer Service automated system. He told me I was doing it wrong by entering input before automated voice finished talking. So, I retried and only keyed in data after voice paused. No difference. So he calls somebody to educate him in how to set up Bill Pay. He then tells me that all the issues for both myself and other authorized individual are because neither of us had signed ALL necessary authorization forms. I was fed up! When a customer can't easily access their own money or get help solving problems, it's time to take your business elsewhere. So, I closed the account and withdrew all funds.
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January 2023 by Anne C
Marieth was great. Stayed late to help us. Appreciate her efforts and her kind demeanor.
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July 2022 by Tu'utanga Sandy
I just wanted to give kudos to Ben, (i believe that's his name) I came in Friday to get 200 in 1 dollar bills. I had a really upsetting experience at another branch in South Jordan and I really wanted to close my account. It was this branch from the start that really made me want to Bank with MACU. Thanks for letting me vent my frustration I felt 100 percent better and assured that I am banking with the best financial institution and branch. Thank you!
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May 2022 by Lynn Nielsen
I love this branch they are so helpful and polite and do what every they can to help with what ever you need done
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April 2022 by LisiaVea Ika
I am SO LATE on sharing my experience… but believe me if I could, I would rate it an 11 out of 10 stars!I walked in SUPER nervous about what was going to happen because I’m an introvert that knows NOTHING about money, so I get taken advantage of, A LOT. I walked in & Tyler was super nice to me & helped me get situated. Kimbor wasn’t set up to see me, in fact you can’t have an appointment with a loan officer (?) made within the 24 hour window(?)… but Kimbor assured me that I was in good hands, sat me down & took AMAZING care of me!! I came in inquiring about 1 single thing & he saw so many other things that he could help me out with & did not hesitate to do so, for example he brought my car loan down, over $100 (knocked $14k off my interest)!! I’m so used to just being ran over when I do things in public because I don’t like to argue & ultimately I don’t know very much, but Kimbor & the rest of the very friendly staff took great care of me that day that I went in & I am so grateful : ))))I HIGHLY recommend this location & it’s people. I’m going back to see Kimbor for some other things that we were working towards. Words can’t explain how grateful I am to have ended up in this location with these people that day.
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April 2022 by Dean Pond
Service was prompt, professional and courteous. I value my membership in Mountain America Credit Union!
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December 2021 by Katherine Alldredge
Whitney at the Daybreak parkway MACU branch is AMAZING!! So sweet and very patient. She took care of all my concerns and was very sweet. We are besties now ?.Very positive experience. Ellie is amazing TOO! She took the time to listen to my concerns and also had her manager come up front to help facilitate some solutions. Very happy!
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December 2021 by Josh Fugal
I love banking at MACU and the folks at this branch are the best!
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December 2021 by Tyler Anderson
They give you money. Just ask.
