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March 2024 by Patrick R.
Worst customer service at a Petco. Made an order for curbside pickup, checked in on app and waited about 10 minutes but nobody came out. Called the store and selected curbside pickup phone just rang. Finally walked in, thinking they were really busy. Nope 2 cashiers just talking had no idea I was waiting for an order. Asked if they answer the phone and they said not when we are busy. Go to any other Petco, avoid this location..
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February 2024 by Alice
This place has okay animals there. Some animals weren't taken care of in an appropriate way and there was a lot of dead fishes in the tanks when I was there. Also, the costumer representative team is SO rude to customers especially the manager. The manager herself wouldn't sell a fish to us because we were a group of four even though there were adults. She's also racist and doesn't sell animals to black people. Lastly, she makes wrong assumptions about her customers and tells her offensive assumptions directly to the customer even though they are wrong and offensive. To be honest, my experience was okay until she started doing all the above. Actually scratch that just when I saw her it ruined my whole experience. Her face is so not welcoming.
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February 2024 by Hailee Morton
I would give zero starts if it was possible. The worker was really rude and said we couldn’t buy stuff because we had friends under 18 with us even though we had an adult there. The lady wouldn’t talk to us and stormed away. She was very rude to us and was VERY sensitive. She said she was the manager but I’m pretty sure she was lying because she didn’t want to be wrong. Worst experience at ANY store I’ve ever been to.
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February 2024 by Paige Terry
The worker was very rude to us. My parents have gotten all of our fish here. But today I went with my two friends to get a fish. And they said we had to be 18 so I got my dad but because we were all together they wouldn't let us buy the fish and said we had to come tomorrow. This made no sense because we've gone with the whole family and it was fine. So this makes me wonder if that worker was discriminating my friend and thinking there was no way we could be a family. Why cant we get a fish because three girls came before the adult but if the adult came with his daughters it would be fine? This policy made zero sense
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February 2024 by C S
I’d give zero if I could. Here’s how the encounter went:I had an appointment for grooming and I told the groomer that my dog had a back pain twoMonths ago and he is fine now, just be careful. And she goes “we can’t take him, need a vet certificate”. I said he is fine, and he just shouldn’t climb stairs ever and he is not on any current restrictions and she can check with the vet. She calls the vet office, doesn’t give my dog’s name or my phone number and says , “ hello, this is going to be weird. I have a dog that hurt his back and he is still on restrictions. Can I groom him”. And apparently the front desk of the vet’s office said no and the groomer goes “that’s all I wanted to hear”. It took all of thirty seconds or less. I told her to call my primary vet and she wouldn’t. I called the store manager and he kept defending her. Call the vet! Stop being dismissive! I guess she wanted a no show or a cancellation and she got it. Well, I took him to PetSmart and he is all done! I called the vet’s office and asked and they said they didn’t get the call. And she should be able to be groomed. If the store cares, they can figure it out. I don’t care coz no way am I letting that lady or Tht store touch my dog. Don’t know what her name was and don’t want to know. But she was an older lady and this is a horrible and lazy store
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February 2024 by Brandon Allred
Easy to find things and great items
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February 2024 by Jacquelyn Hunt
They are always so willing to help. My child always goes up and asks exactly what she'll need or how attentive she would need to be. ALWAYS gets a friendly response.
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January 2024 by Jeff W
Great staff, they know their stuff. I have shopped for multiple pets and always get great help and products.
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January 2024 by mandy walker
Horrible place! Cut my dogs skin and failed to tell me. Happened to notice as I was walking to my car. Their extra service of deshedding cause rash and sores on my dog.
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January 2024 by Michaela D
The employees are all very nice.
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January 2024 by Trish Sever
They always have what we want. Friendly service.
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December 2023 by Brandon Pettit
This is the worst petco I have even been in, it’s never been cleaned the cages are disgusting and you can barely see the animals which are all sick and dying.My daughter’s favorite animal in the store was a small chameleon over the last two weeks it has been getting worse and worse, today it was dead on the floor of the cage, seems like it’s been there for a couple of days. There’s dirt and cobwebs on all the racks.This store needs to be boycotted, it’s cruel for these poor animals to live in such filth. This store desperately needs new management and cleaned up. It seems to be always understaffed.
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November 2023 by Casey Koon
Great Pet Store! They have always had a great location that is kept clean neat and tidy! I was impressed with their huge selection of pet supplies. Very conveinent to have a pet store in. This area! The staff is knowledge and helpful and friendly. All kinds of animals and creatures available to buy! So many types of fish. They even have birds for sale here! Lastly, you get your pet groomed here!
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November 2023 by Matt Lorenz
I’ve never had an issue with my dog being groomed at a petco location, and normally go to the Draper location but this location had availability on a Saturday. I got a call about an hour into the service that I needed to pick my dog up because he was anxious, and “due to his age.” I would be fine if they just left out the latter part, or gave me some sort of specific reason why they couldn’t finish the job. My dog is 9, not young but physically in great shape.So I left with a wet dog and soap all over him that had been half washed.Fix your communication, I am not happy
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September 2023 by Beckett Laurent
I used to go to this location for all of my needs, it’s even where my dog went to school. But I am massively disappointed and it looks like I’m not the only one. My cat has been having stomach problems the last week and I’ve been trying to figure out what it was (he’s a ginger so I was VERY concerned) and today I was giving him his treat when I got a horrible idea… check the expiration. I have no way to prove this as I had full faith a pet store would sell treats that weren’t expired. But I got them in June of 2023… they expired august 24th of 2022. Mind you: I just picked this right off the shelves. My question is: how many products have missed this heavily of quality control??? It was nearly a year expired and no one did a thing?? It was just- on the shelf? I’m very disappointed and will advise everyone I know to not shop at this location.
