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November 2023 by Josh V.
Horrible management, don't get a membership they won't ever cancel it even when they tell you they have.
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October 2023 by Darrell
Signed up for the month car wash. It didn't work for us as we did not use it enough. We were a couple of days late canceling the trial. However Garet, manager, was gracious enough to credit back the charge. We will continue to use Rocket as needed for our car washes.
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October 2023 by Rick Guttery
Been going here for years to get a great car wash. But the last 2 times there has been soap and residue left all over my car and this is after going though the car wash again. Take this review on what its worth for your car wash trip.
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October 2023 by John Doe
Car wash is good. Wheel shine engages a little late so only shines half of my front tires. The 1 star review is for them charging me the monthly subscription fee 2 weeks after I went in and cancelled my subscription due to me moving to the other side of town and using a different provider closer to home. I was told “don’t worry you won’t get charged again I promise” after confirming a second time due to previous reviews about the same issue. Will update once I go speak with the manager.
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October 2023 by Travis F.
Friendly staff, great car wash value with the monthly membership! All my cars have monthly memberships! Thanks Rocket for keeping our cars shining!
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September 2023 by Kenzie H.
Rocket express is the best! Connor helped me with my wash today and he was so polite and had a great attitude! Thanks connor! :)
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September 2023 by Ashraj G.
I have a recorded conversation with an employee saying they will cancel my membership and I have still gotten charged for my subscription. Super unprofessional and they don't answer the phone.
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September 2023 by Seth A
A few weeks ago I went and signed up for a month of car washes for $1 and I made sure that I wouldn’t be charged for the following month at full price. Sure enough, I have a $40 charge on my card this month. I’ve been calling multiple times for the past 4 days to try and speak with somebody but have gotten no answer. The manager voice mail box is also full. So frustrating to not be able to contact them over this issue!
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September 2023 by Greg Cutburth
Garrett and his team are amazing. Always courteous and very helpful with a smile. Always a great way for my company to start its day is by that first contact of the day. Thanks again guys you truly are the best. Greg with the Thrive Landscape family.
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August 2023 by Madie Brown
This place is a joke. I signed up for a monthly membership under the guise that it would be $10 each month, and that if I wanted, it would be easy to cancel. I have sent 5 emails, multiple requests THROUGH THEIR WEBSITE to cancel my membership, have called all the locations multiple times for multiple days and cannot get an answer. I'm at a loss and am so frustrated that they take advantage of their customers like this. Quick Quack is a heck of a lot better, especially when it comes to customer service.
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August 2023 by Ethan Benassi
So I was just finishing vacuuming my car and The vacuums are so powerful and I wasn’t paying too close attention to the aux cord dangling with a lightning Adapter connected to it. Next thing I knew my adapter was gone. I just want to give a special thanks to The manager, Jonathan, even though he is just a temporary manager for this location, he notified eveyone and started shutting down the vacuums for just a couple minutes and went out of his way to find the adapter in one of the vacuum collectors. Give this man a gift card or something! Such a nice guy and definitely deserves e some recognition for his outstanding customer service. Very hard to come by these days…thanks again Jonathan!Services: Vacuuming
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August 2023 by Katia Rodriguez
The service here is amazing!! I accidentally locked my keys in my car along with my phone and I didn't know what to do. Nick was amazing and was able to open my car and assured me that this happens quite often. Thank you again to Nick and the entire staff at Rocket Express!!
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August 2023 by Cindi P.
Good value for price. Would like more cleaning products to choose from but overall good car wash
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July 2023 by Megan Morris
I went through this car wash about a month ago and saw scratches from the wash! I've reached out via email and voice mail with ZERO response from anybody, so here I have to post.... This new car is kept in a garage and hardly driven. 100% these scratches were not here before this car wash.
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July 2023 by Melisa Ghersi
This is a good car wash, although the “senior management” service is extremely poor. You can get your car washed but be sure to never have anything you need help with or questions about. Will be cancelling my membership and letting others know to steer clear. There are other good car washes in the area with the service to match.
