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August 2023 by Sachiyth A
I went to Ryan’s Diamond to get my watch resized to fit my wrist. Ryan was there and he was super helpful. Within few minutes he adjusted the watch and is perfect. I was chatting with him about another watch and he quickly provided me with valuable information. They have a nice watch collection and they do have a in-house watch repair shop as well.The store has a nice collection of Diamonds and rings that will fit your needs. They also have a nice collection of jewelry and gems ?. When you visit a local store you are helping the local economy.Thank you Ryan for the wonderful experience and looking forward to doing business with you.
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June 2023 by Evan C.
I stopped in to get a pin for a watch band (RoadID) A few minutes later they were done and told me it would be $12.50. I was expecting something around $2.50 max. I wish they would've told me how much it would've cost upfront. The RoadID cost about $30 new and I wasn't interested in spending this much to fix this. My wife took a watch there for a battery change and the price was $$$.
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April 2023 by Ginger Smith
Super disappointed with their communication and customer service. Things were great for my initial purchase but when I returned for help with sizing things were not explained well AT ALL, even when I asked multiple questions. I went in to get my ring resized because I needed it a bit smaller. I was nervous on making sure I got it right when going through the sizing at the store. I was told, “if it doesn’t fit just come back and we’ll resize it again so it fits” like it was no big deal. They didn’t mention I would have to pay again to get it to actually fit. I got my ring back and it is much too small so I went to talk to them and see if they could make it bigger and was told I would need to pay again. I tried on the examples they have to help you choose sizing and the size on their store still fit me but my ring did not. So it was obvious something was messed up on their end but they just kept telling me I would have to pay again. Even the other lady in the store said this seemed pretty shady. I have tried to talk to someone and left my number for a call back but have not heard from anyone. It is not about the money but about they communicated and treated me. Super disappointed.
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March 2023 by Squidney
DO NOT TRUST THIS PLACE!!!! I went in to get a stainless steel bracelet resized and while I was there I thought why not fix my gold bracelet as well. I asked to get an inch and a half off of the stainless steel bracelet and Ryan (who ever the older guy is that works there) jumped in and took over saying 4 links would be best. Since he is the jeweler I trusted him thinking that was gonna be what I asked for but in the end it wasn’t and the soldering job was done poorly as well. My gold bracelet was done completely different too. I took both back in to get redone and fixed and got a call the next day saying what I said was done wrong was actually done right. Ryan proceeded to tell me he was right and guilt trip me; putting words in my mouth. He told me I agreed to the 4 links being taken off when I specifically said an inch and a half. He also told me that my gold bracelet was done correctly and he should know since HE’S the jeweler. In the end I had to pay an additional 15 dollars to get more of the bracelet taken off when it should have been done in the first place and the soldering job is still done terribly. I didn’t even bother with the gold bracelet. He was rude and had terrible customer service. My only non complaint was the girl that helped me when I took the bracelets back in. Don’t waste your money!!!
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December 2022 by Abdelhamid barhoum
Wish i can go to 0 star , purchasing necklace from them and find out it’s not real , they won’t return it . ?
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November 2022 by Marcia S.
Do not recommend this place for anything. went in earlier for a watch adjustment which was fine however when we went back later in the day to purchase a ring i saw earlier that was decently priced that's when it went south fast. My husband is terminally ill and wanted to get this for me as one last gift from him before the time comes. the ring was priced on the Tag at $995 and my son offered to help with the purchase. when we went back they jacked the price up to almost $1500 and the clerk just kept saying they were old price tags their old price tags and at one point he just told us to leave "well bye you can leave then" this was supposed to be one last gift from my husband before he passes. if your going for simple things or willing to purchases the products their fine, but when you point out that they made a mistake and this is what the tag says or not what website says, then they will tell you to leave. I will not do any business with them of any kind from here on out, would recommend others to do the same.
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September 2022 by Ashlie W.
Had to get 2 rings resized and the prongs fixed and he was so nice and quick! Only took 2 days to fix everything and now my ring fits perfect and looks so much better!
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July 2022 by Libbi Loos
Ryan’s has been absolutely great for me - I’ve had several repairs done here, from replacing a tiny diamond and checking the many prongs on my engagement ring to fixing a rather fragile bracelet. I’m always so pleased with their work and it’s always done so quickly at a very reasonable price. I finally met Ryan this week and he was a very kind gentleman who very clearly loves what he does
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July 2022 by Tracie S.
I love Ryan's Diamonds. I've been a customer for years! Every time I go in the staff and Ryan always treat me so good! The customer service is excellent!! They always make sure I find what I'm looking for and I love that they dip my ring in less than 20 mins! I don't have to leave it over night or a few days like other jewelers do. Then I feel comfort that they aren't changing my diamonds or stones while it's being redone. I will always give my business to Ryan and support a local jeweler! 100% recommend!
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March 2022 by Bryson Allen
My husband has known Ryan for many years and we thought he was someone we could trust but unfortunately we have been extremely disappointed with Ryan’s diamonds. Shortly after getting my ring, I had several diamonds fall out of my band. And then a few years later I took my ring to get cleaned and inspected, as I did every 6 months and I was told everything looked great. One week later I looked down and my entire halo and center stone was gone and I couldn’t find it anywhere. I went in to get it fixed and he was not willing to help us out at all and wanted me to take the blame for it happening. He said I had to of hit my hand so hard for it to come off like that, but I didn’t even notice when it came off. I took the band to several jewelers to get their opinion and they said there was porous in the band and that’s how the halo fell off so easily therefore I didn’t want to get another stone to put in the band so I asked if Ryan would buy it back from me and he was very disrespectful and rude. I am questioning if they did something during the inspection in hopes I would lose it and have to buy a new one.
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October 2021 by Jason Hunsaker
Great selection of silicon rings if that’s how you roll. Ryan was super quick to find my ring size and help me find what I needed.
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September 2021 by Ellie B.
So if you look on Google they have thousands of good reviews. I looked there to be sure before going to Ryan's. Yelp not showing accurate info. So for my review. Took ten minutes to drop my ring off to be resized. It was done with in two hours. Under $100 to resize. Ring looks gorgeous and actually fits my finger now. The service was fantastic and the guys in there were super nice. Will go back for other things jewelry related should anything come up. Would rather use a shop like this than a chain store. I was so happy they were so fast in the turn around.
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September 2021 by david galindo
My nephew went there to buy a jewelry for my sister for mother day. It was a necklace no cheap at all. Months later the brooch broke.she went back to fix that . They fixed but charge her money to do it i think that wrong they should do that for free they don’t have any warranty.
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August 2021 by Juan Manuel Villarreal
Good prices and good service
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May 2021 by Karen J.
My experience was less than one star for sure. , Ryan is very pleasant and helpful until you go back with a problem. Not only was my ring repair extremely shoddy workmanship he was also extremely rude. I agree with another reviewer who said that she had never been treated so poorly. I would HIGHLY suggest to anyone to not even bother going through his door. He has a terrible pattern of not caring about how he treats his customers.
