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December 2023 by Lauren E.
Don't book here if you are looking for anything even close to quiet. slamming doors for hours and the noise from the nearby highway is unreal! TERRIBLE!!!
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November 2023 by Bradley Beaufort
We were booked for a one-night stay, so the room should have been freshly cleaned. There were some crumbs on the floor and small trash under the desk. Not a big deal, but not great either. But then we turned down the sheets to go to bed and there were crumbs IN THE BED!!! Meaning not only had the room not been cleaned well, but they hadn't even changed the sheets. We already had kids asleep, so instead of a new room, we requested fresh sheets we’d change ourselves. Those were delivered quickly.The next morning we checked out with the front desk and made sure the issues were noted. We were assured they were and that the manager would be giving us a call the next day. It’s now been a week and we’ve never received that call.We’ve stayed in multiple SpringHill Suites and we expected much better than this.
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October 2023 by Ashley Gonzalez
We are military members and booked several rooms for family and friends at this location for our wedding night, most of which were military members or veterans themselves, we had to call and visit the hotel in person several times before our event to get them to honor the military price. They claimed each time that the system was updated with the discount, guest names and our credit card, however they called us again on our wedding day to say there was an issue with a guest checking in with the discount and card while we were at our reception. As you can imagine that was very frustrating having to deal with that after it was supposedly "handled" several times prior. The rooms themselves were very nice, no complaints from the guests that stayed there.
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October 2023 by Matt Wolfley
Everything was as expected for the price, though you won't get 5 stars without an ice machine on more than just floors 2 and 4. Pretty ridiculous but what do you do?
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September 2023 by Alex Scott
Very friendly staff. Nice clean rooms. Gorgeous view of the local Wasatch mountain range and temple of The Church of Jesus Christ of Latter-day Saints. Great experience here, and will go back to visit again. The staff is very friendly and greets you when you come and go.Rooms: Great clean, good smelling rooms.
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September 2023 by J S
Customer service is hilariously awful. Called front desk and asked for couple extra pillows (we’re on vacation, why not right?) around 7:30pm.“Hey can I please get 3 extra pillows brought up?”“Eh can you just come pick them up from front desk instead?”“Ok.”Go to front desk. No one there. Ring bell. 2 minutes later… person comes out with a “really? You’re the guy who called for pillows” look. Yes. I’m that guy. Pillows please.She disappears. Meanwhile I hang out on couch in the front. Old couple walks by and stands there waiting to talk to someone (Bc no one manning front desk). Finally wife says “well they’re not coming I guess let’s come back in morning”.5 minutes later different lady comes out. She’s a tad nicer, but only brings 2 pillows.Whatever.Writing this review in hopes that owner of this hotel sees it. As a biz owner myself, I’d want to know if I need to make some personnel changes.Otherwise nice hotel but customer service is everything in hospitality business. And it’s the stupid/little things that make all the difference isn’t it?
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September 2023 by Nathaniel Winkler
Great location for this hotel as it seems to be the closest to day break. The rooms are clean and we did not hear any outside noise during our stay. There are plenty of places to eat and drink close.
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August 2023 by Md “mash” Pramanik
Lets start with the lobby. They have old and moldy seats, trash seems to always be overflowing. Sometimes the lobby has the worst smells. 2 stars for the utensils. Staff and Service is 2 stars, the lobby receptionist is very friendly. The cleaning crew makes the bed, changes the sheets and toiletries. They don’t clean the carpet or bathroom floor. They leave the most horrible smelling couch in the rooms. Free breakfast looks worse and worse everyday, sometimes having the weirdest and almost empty fridge. Hot breakfast selection js disgusting. The cereal all feels stale and sad. The pool often is closed by the health department and looks like it never gets cleaned just a bunch of chemicals.Please renovate the furniture and train your staff to clean with detail in mind. Some people really just do not have common senseRooms: Trash rooms that are setup to look nice but the longer you stay the more disgusting features of the room become visible
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July 2023 by Kevin Ramsey
Nice, clean rooms. Small, efficient with a few less effective elements.The good:Wall controlled temperature2 bedsTub (sometimes only a shower)Well lit bathroom*Couch bedThe bad*Poor lighting in the room. I needed to use the phone as a flashlight to see in the fridge, the buttons on the microwave. The room is generally dark unless the curtains are open and it's daylight, but it doesn't help that the front of the room is still in shadows. Overall, not well lit generally except in the bathroom.The pull-out bed is a near-guaranteed toe pain or trip source. It sticks out into the walk space, narrowing the path, and if you're not looking down, it easily trips you. Add that this is in the poorly lit part of the room, going to get a drink out of the fridge after dark can be painful.Rooms: These new style rooms are small but mostly efficient.
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July 2023 by Robert Fattore
Had a awful experience. First, there were clothes from a previous guest scattered about the closet. Then later that day, I was horrified when the microwave had old food scattered about the inside of the oven. As a longtime member of Marriot, I am extremely disappointed in the lack of compassion for having such an awful experience. I was told I would get major points awarded due to the issues but to wait a week or two. It has been over 2 months since this occurred and the issue hasn't been addressed. Very disappointed.
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July 2023 by Erin Rittenhouse
Very large room and bathroom. Has a pullout couch and desk. Service and staff were very nice. My rate was $159/ night and was very worth it. Walking distance to a lot of restaurants and groceries stores.Rooms: Very large, has large desk, large bathroom with tub, pull out couch.Walkability: Raising canes chicken and lots of others!
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June 2023 by Christina B.
Don't leave anything behind here because they steal your stuff. We forgot our Nintendo switch there and they stole it.
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January 2023 by Jennifer Walton
This place is in an amazing location! There’s tons of restaurants, stores, shopping centers, and park’s nearby. And the temple is across the road and visible from the hotel.Our room was clean (had a strong chemical smell though), well laid out, quiet, and the tv had Netflix.The breakfast was lack luster, and the jacuzzi was out of order, but the gym was convenient and the outdoor pool is heated.Reception was nice and professional.
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January 2023 by Linda Chambers
I checked in after 11 pm. The process was quick and easy. It was December 27th and the Utah weather was typical freezing conditions. The a/c was on in my room with the temperature set at 56 degrees! I just wanted to go to sleep, but it was too cold to relax. I turned the temperature up to 77 with the fan on high, but it took 2 hours to warm up.The room was clean and spacious, but the whole point of the room was for sleep, which I didn't get.
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December 2022 by Morgan Evans
The room was not clean, all the surfaces were dirty, hand prints in the bathroom, white crusty substance all over the couch and ottoman, dirt and hair in all the corners. I found a bug in the bed. The staff refused to clean my room even after kindly asking for service and informing them of the bug in the bed. They won’t clean your room until your 5th night, no exceptions!!!! Doesn’t appear they clean the rooms period!! Also the walls and floors are thin. You can hear every footfall all around you even with the tv on. Don’t spend your money here!!!
