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April 2024 by Bec W.
I wish I did more research before coming, so it was my own fault. I bought a full set of Faulken tires, totaling just under $1000. First, I understand it is 100% my fault for not going to Costco or somewhere they would have been more affordable. Second, I took my car in for a routine oil change elsewhere about a month later, they checked my tire pressure, one was MAXED out at 57 PSI, when it should have been 35 PSI -plus the maximum for that tire is 55 PSI. Then another one was at only 21 PSI. How does a tire place screw up filling air that terribly? Service is great and friendly, things go quickly especially if you have an appointment, but I am extremely disappointed in the lack of care for the safety and general regulations of my tires.
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February 2024 by Piper D
Had new tires installed today, they called and let me know my tires were in and set up a time to have the install done.I was early to the appointment and saw the store manager interacting with customers when I arrived. The staff was great and accommodated my early arrival.While I waited to finish the paper work Curt came over and thanked me for being a customer and choosing that location.While I waited in the lobby, I saw Curt interact with each customer who came in. One customer was having a rough time in life.Curt did an amazing job going above and beyond to help him out. It is not my story to share although I was moved by his actions.Yesterday I thought the workd sucked, today I was able to see human kindness and how customer service should be.I would recommend this location of discount tires over any other.
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February 2024 by Jeff Patton
The staff is always ready to help you and are very knowledgeable.
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February 2024 by Interior Logic Group
The last 3 times I've gone for a free 5 min air check, I end up sitting there for 15 minutes without any acknowledgement, and leaving without any air. I've been a customer for 15 years and the level of urgency has consistently gotten worse and worse to the point it feels like I'm talking to McDonalds employees. I've decided to start going to Les Schwab where the rush to me in the parking lot upon arrival.
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February 2024 by Katarena R.
kegaan was amazing so nice and helpful I usually buy used tires but I'll be coming back here for my next set !!!
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February 2024 by Alan Riding
I bought four tires online and asked them to mount them for me. They took care of the job quickly however I found later that one tire had a slow leak. After a few months of dealing with the slow leak I returned and asked them to investigate. There rim had corrosion leading to the slow leak which they addressed at NO CHARGE. They demonstrated they stand by their work without question.
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February 2024 by Athena Marusich
Excellent customer service.
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February 2024 by Julya Parke
Always happy to help you with the air in your tires etc. Can be a bit of a wait now. Plan in advance.I wish there was a way that you could leave more than 1 5 star Review. Every single time I come here they always take great care of me. The customer service is Great! I never feel like they are messing with me. Double five stars
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February 2024 by Thom Parsons
These guys got us in and out like NASCAR, even though we have a 37’ travel trailer. Little tough to turn around in the parking lot for us but that’s normal.
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February 2024 by Eric Gardiner
I’ve been using this discount tire location for the past 8-9 years for many vehicles. I know they are busy and I am always patient. Recently things have been missed and I usually over look them but when I have a missing lug nut that is something I can’t move past.The last winter tire change I did the service didn’t sync all of the tps monitors. One was not connected. I didn’t care and moved on as I know they are busy.Then a month later I noticed a missing lug nut. I went into the location and explained that it was missing and that it must have not been torqued correctly.The sales person then tried to sell me an entire new lug nut set. I explained they didn’t install it properly and just need one etcShe then spoke to another person there and he whispered to her that they have a box of misc lug nuts and to get one from thereShe brought me one and assumed she was a done.I asked if they were going to install it as that is part of the original job they were hired to do and she just shrugged her shoulders and blew me off.I went home and installed it myself.I have always been patient with them as I low they are super super busy. But this is the end of me going there.Them not taking responsibility for an issue they caused that is actually dangerous is the end for me.
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February 2024 by Elizabeth
I always go to discount tire for tires because they have the best service. They are always so nice and reliable.
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February 2024 by camron chacon
Worst experience I’ve ever had at a tire shop. I’ve been buying from and touting Discount Tire for over 25 years and have never had any issues. Well today was completely different. I pulled in with a trailer tire that I knew had a slow leak and had accidentally let go completely flat just a short distance from this Discount Tire location. They started checking me in and said it would take at least an hour and a half to get the patch taken care of. I said that I didn’t have time for that and I want to instead just have air put in the tire and I will fix the slow leak later. Apparently they now have a policy that if you have a flat tire they won’t fill it with air unless they take the tire completely off the rim and inspect it. I told him that was unnecessary and I just need air in it so I can stay on schedule for my day. They refused stating it was a policy they had due to safety. I couldn’t believe what I was hearing and said “I would have never thought a tire shop would refuse to put air in a tire! It’s literally what you do!” At that moment Curt decided to come up within inches of my face and yell “are you a tire expert” so I decided to walk away and leave while he’s screaming at me about how unsafe I’m trying to be. Let me ask those who see this review. Is it safer to fill my trailer tire with air or to let me leave and drive on it with no air? I hope corporate sees this and has a talk with Curt (I believe he might of been a manager because he kept referring to the employees as “his guys”) BTW I went to the corner gas station put some air in it, then went to the auto parts store and bought fix a flat. Been driving on the “unsafe” tire now for many, many miles. No problem. This was a ridiculous experience and if that really is a policy Discount Tire has made it’s not for safety, but to make money.
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February 2024 by Branch Ranch
Great service and “value”.
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February 2024 by Steve Tovey
Good prices and coverage. The employees gave great kind service.
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February 2024 by Steven Louie
Another tire store