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November 2023 by Jackie Page
The entire process from beginning to end was very easy, low pressure and straightforward. The sales and finance team worked together to get the deal closed quickly so we could get on the road and enjoy our new car. Very positive experience overall!
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November 2023 by Dylan Seibold
Had a great experience at Doug Smith! Emma helped me to get what I need and I am loving my new truck! They were quick to get paper work done, clean my new truck and send me on my way! Emma was never pushy which is nice cause I often take time to decide things and needed multiple test drives til I felt comfortable!
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October 2023 by Chris Oakeson
This dealership is exceptional… I highly recommend them to anyone in need of a car or truck! They are experienced, honest, look out for your best interest, and do everything they can to meet your needs. The entire time that we were at the dealership was pleasant (no pressure) and the purchase process was smooth. We will definitely return to this dealership in years to come! We would like to give a special shout out to Em, our salesperson. She is the best! If you’re looking for an excellent dealership that hasn’t lost the small town personal touch… This is definitely the place to go!
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October 2023 by Dan Harris
Had a great sales experience. Emma was wonderful at both keeping me updated, and then once my vehicle arrived was very helpful with showing me the vehicle and moving the sales process forward. I only wish that the finance department worked with USAA.
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September 2023 by Bob VC
The Doug Smith Jeep dealership advertised a low price, and then did not add unwanted services and accessories. Paul kept it real, it just was relaxing compared to my previous experiences at different dealers. All of questions and needs were answered by Bryson. It was a pleasure to buy my jeep here. Thanks to all of you, even the One.Robert
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August 2023 by Skulls & Sails
I decided to come in to the SF dealership after I had a disappointing experience with a salesman at the AF location. I met Matthew and he was awesome to work with. The whole SF crew is awesome and the car buying experience was low pressure and easy. I will definitely call Matthew first when I am ready to trade up.
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August 2023 by Erik Cram
Matthew was absolutely awesome to work with and really went above and beyond for me. The whole process was really smooth and everyone at this dealership was super friendly. I will definitely see Matthew first the next time I need a car.
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July 2023 by Anya
One of the worst customer experience! Did not get any update from the service center until I called the next day around 3:40 because I needed my car back by 5:00. I was then asked if they could keep it one more night so that they could put it back together. No! I already rearranged my schedule so that you could keep it an extra day. Ended up not being able to put it back together in time, so I ended up picking it up the next day anyway. Also, they charged me $150 to check my brakes when they were already taking my tire off to rotate it. Basically I got charged twice to have my tire taken off...and who charges to check brakes! Next time I will make sure to check all pricing. Oh and one more thing, I had a second opinion on "what was wrong" with my car, yeah...I was being charged double by Doug Smith to fix it. Maybe it's because I am a woman. Never going back.
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July 2023 by Brenden Smith
Great buying experience from a reliable dealer. Do yourself a huge favor and ask for Juan. He was incredibly helpful and genuine. Made the car buying experience a breeze and helped us feel confident we made the right decision. Thanks Juan!
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July 2023 by Kristen Eblen
I’m super disappointed in this dealership. We found a truck that was gonna be close for us. Right around our budget but had a couple hurdles. My husband and I work crazy long hours. We own a business that is very grueling and hard long days. So I explained all of this to Reese, our salesman. He kept asking us to come in and test drive the vehicle. I again explained to him we wanted to get as much done as possible and if everything came out looking good, then we’d make the 35 min drive to him. Fast forward a week, he had asked me for the 10th time to come in to test drive it. I yet again explained our situation and how we had negative hours in the day for everything for work let alone much else. I get a text telling me, and I’ll quote this…. “All I’ve asked you to do is come in to test drive the truck to make sure you love it, if you are not willing to do that, I’m gonna use my time to help an interested customer”Wow! Really? I filled out the credit app, sent all my proof of income, so not sure how on earth they took that as “not interested” they pulled my credit and everything. I’m very disappointed in this dealership, they don’t care about their customers or appreciate the situation they are in when they can’t come down and spend all day in a dealership. Ryan over at Murdock Chevrolet sold us our current truck and did so mostly over the phone text. This dealership just had the truck we wanted. We will be going back to Ryan.Just a tip to management. Customers make your paydays happen. You should be a little nicer to them.
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June 2023 by Raylyn McCoy
I would love to comment I had an amazing experience, my first time getting a truck and it was here. From the moment I walked in Emma was right there to help me get what I wanted. I let her know what was in my range and with no pressure she took down exactly everything I needed and she helped get me the perfect first truck!! They also have water and good hot chocolate too haha? They all had great smiles and they were super kind to me. You will get my five star rating, I’ve loved it here?
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June 2023 by Yabba Dabba Do
Everyone is genuinely nice and respectful!They are really busy and it's worth waiting a couple extra days to get your vehicle serviced! I know they tell me the truth and are not trying to sell me blinker fluid!As a woman, it's a blessing to have an honest and trustworthy place to go!I will only take my vehicle there for anything!Ask for Robert in serviceHe tells it like it is, and I appreciate that!!
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May 2023 by Amanda M.
These guys are AMAZING!! We went to a different dealership and was jerked around. My husband found our jeep online. Juan and the management team are just all around good guys. They were up front about everything! Everything went so smooth from start to finish. Juan and his team had pizza for lunch and was willing to offer us some lunch while we were waiting. They let my kiddos pick out a jeep hat. Our whole experience from the moment we walked in was above and beyond! We won't go anywhere else!
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May 2023 by Matt Geurts
I just bought my car and love it. Matthew was great help. I've never loved a car as much as I love this one. I really appreciated service and the sales team. Thank you
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May 2023 by Kayly Andreasen
Bryson was great to work with, I had a tricky situation and he handled it perfectly and got my family and I into the perfect truck to take camping and make memories in. I’d definitely recommend anyone looking for a new vehicle to go here and ask for Bryson! (He’s also great with keeping kids entertained)
