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June 2025 by Katelin Swanson
We are never giving them our business again. We bought a couch, and it delivered broken. My husband called and asked for a replacement to be sent. He asked for a discount for the inconvenience and they said they would refund us $50. They told us they would process it and let us know by the end of the day when the next one would be delivered. We didn’t hear anything back. So, my husband called them the next day and was on hold for over an hour. When he finally got through to Someone, he was told that they didn’t end up processing anything. So, he asked them to send a replacement and they finally processed it. But, they didn’t give us the $50 refund they said they would. When my husband pointed that out they said they can’t authorize a refund or discount since it had already been processed. Even though they knew about the refund before it was processed. So we got fed up with their BS and just requested a full refund.
The couch itself was okay, besides it being delivered broken. But the way they treat their customers is a joke.
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June 2025 by Jamie Lange
Awful experience. Visited the store knowing exactly what I wanted but it took an hour for the salesman and his manager to process two items. Neither knew how to use the system and provided conflicting information about the store’s policy on sales and shipping prices. I felt a total disregard of my time. Fast forward two weeks later and I still have not received the email receipt that was promised, so I call the store and get transferred to a call center where I learn that my order is back-ordered and arriving a full month later than was promised. I took an entire day off work to be home to receive the order. When were they going to communicate this change to me? If ever? Absolutely unacceptable. My time and effort was wasted through this entire process. I cancelled my order and will never purchase anything from this company ever again.
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May 2025 by Tiffany Christensen
Amazing customer service and pricing.
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May 2025 by Tanner Bodily
Added the furniture protection plan and then when we went to remove it, they pushed us off until 24 hours before item was gonna get shipped to us then said they would have to cancel the order and redo it to takeoff the protection plan. Wouldn’t recommend buying from Ashley.
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May 2025 by Joey Garboski
Great store and overall great experience
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May 2025 by whitegt86 -
Awful store awful products awful workers awful corporate
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May 2025 by Tracey Berry
Samantha Graff was an excellent sales person. Samantha was patient and answered all my questions. Her knowledge about the products was especially helpful. I recommend her highly! Seek her out!
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April 2025 by Elicia Lobato
I purchased an electric reclining set for over 4,000. A year later the sofa already broke.
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April 2025 by michael diaz
Very bad sales ethics no help at all ..all they can say is call the number call the number .I wouldn't not recommend anyone to buy from this place at all over priced for cheap quality
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April 2025 by Elaina Rose
The local stores never answer the phone.
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August 2024 by Cynthia B Catterson
If you go to Ashely’s ask for Ashley. She’s very helpful, fast and very knowledgeable. Also, while applying for credit and checking out the manager was super nice and accommodating. Loved the experience
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July 2024 by Dylan Jocelyn
Ashley was great to work with and very helpful!
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July 2024 by Pete Machrone
My wife and I had a wonderful experience shopping at Ashley Furniture. Keith was our salesman and we highly recommend him. Keith was very knowledgeable, friendly and not pushy at all! Thank you, Keith for all of your help! We really appreciated it.
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July 2024 by Angelo Perez
Ashley was very helpful and assisted us on getting our bedset. We had plenty of questions and concerns, all of them were resolved. Great service and very friendly.
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July 2024 by Evelyn Gutierrez
Ashely, Brian and David. Helped us out with our purchase. Very professional and knowledgeable. Appreciate their help.
