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September 2023 by William Stockett
They only sell to licensed professionals. They do not make this clear at all. I even called to ask if they had a certain product, and told them that I was lookong for a birthday present for my mom. Nobody on the phone bothered to tell me that they would not sell to me.
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January 2023 by Jessica Flowers
A friend has gotten me products from this store before so I wanted to check it out.A woman greeted me, asked if I needed help, I asked where the shampoo and conditioner was. Grabbed a few items and went to check out when they let me know that they only sell to licensed professionals.I was obviously unfamiliar with the store, so I wish the employee would’ve caught on and mentioned something before I spent time looking around..I totally understand only selling to professionals, but wish they had a sign that said “not open to the public” or something similar. They do have a “welcome, licensed professionals” sign on their door, but I wasn’t sure if that meant only professionals..My experience with their products has been good, just wish I could shop there myself!
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December 2022 by Tania
Love this store! They have great customer service! It’s about time!
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November 2022 by Henry Slack
Great selection and friendly service. Best selection for the professional stylist.
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October 2022 by Natalie Hill
Worst customer service ever! No one seemed to care or help. Just don’t come here.
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July 2022 by Makall Hoogendoorn
Employees were very helpful to return some product.
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June 2022 by Tania Miller
Love this store! They have great customer service! It’s about time!
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June 2022 by Aimie Carnell
Great place, just wish they stayed stocked with everything better
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May 2022 by Burgen Esplin
Love how helpful the staff is. The Paul Mitchell Inventory is not always stocked. But I love getting my Cosmetologist needs met.
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May 2022 by Angie Chartier
this is the most unorganized place and the lady helping me was either hungover or just not with it. NOT GOOD and never supplied with what I go in for.
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May 2022 by Carol Ann Nelson
I called and wanted to know about some product and that I wanted to start doing my business there …I was on hold for four minutes and that is a very long time to have someone on hold
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April 2022 by Sophia Cota
Wow. The worst customer service. I would leave negative 5 stars if possible. I have never written a review in my life and am a genuinely easy going, don’t let people’s comments get to me kind of person. With that said, I am blown away and not in a good way.Upon entering the store, no “hello, welcome, can I help you find anything?” Which honestly, whatever. I’ve worked in retail and customer service my whole life and have been in the position of not reflecting the best of moods or just so busy organizing product to remember the little things. So at this point, still cool as a cucumber.I loaded a cart with $150 worth of product after scouring the aisles for 30 minutes because EVERYTHING was an out of place mess. I like to leave things better than I found them so as I shopped, I made sure the shelves I took product from were left neat and orderly.I had a quick question about a leave in treatment and approached two women working in the back. The first worker I directed my question to gave me a blank stare and said she doesn’t know anything about the brand I was holding in my hand.The second woman repeated my question to me in the form of an answer and said, “that’s the homecare version????, if you want the full experience you need the package that includes all the steps.”I’ve worked in the beauty industry for 6 years so I know we are taught to up-sale product so that was not my issue. It was the manner of how she addressed me, looked me up & down then made me feel uneducated in the field of business we are both in.In conclusion I would love to tell this employee, “remember how CosmoProf only allows professionals to enter these holy grounds? We’re both in this strip mall, through the plexiglass doors of the elite establishment of CosmoProf. Also I don’t care who you are, when you’re at work we are representing a business, check that weight of the world attitude at the door like a professional????Do better. I believe in you! Will never step my foot, nor will my prosperity for generations to come support this establishment because of your off Broadway, cheap performance.”P.S. I usually sign my letters-Xoxo, Gossip GirlHowever for this unique experience I’ve decided-Xoxo, left a bad taste in my mouth Gossip Hurl
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April 2022 by weldwizzz
Rarely has any sales or discounts and rarely has everything I need in stock. It's usually pointless to go pick up color at the store. I was instead ordering online and waiting for it to be shipped, but Cosmoprof doesn't ship for free until you buy $200. I just shop at Salon Centric now 90% of the time. The same company that owns Sally's Beauty Supply also owns Cosmoprof, so I stay away from this place most of the time.
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June 2021 by Caily P
They literally never have anything in stock. I went there about two weeks ago looking for black. Not a single one of their color lines had black in stock. Like how?!
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June 2021 by Jo McKenzie
Excellent customer service. One person checking out 2 people quickly using 2 register. Thank you!!
