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December 2023 by Tyson Green
Worked with Kailey who helped me pick out a nice new watch as well as the matching ring to a necklace I got for my wife from Kailey for her birthday. Always a great experience working with her.
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December 2023 by Linda Hoernke
Located in the Mall, this store has a good selection on jewelry. The staff is friendly & helpful.
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December 2023 by Lane Ramos
Brittain and kailey are the most helpful, highly knowledgeable, and very professional! Amazing customer service! Helped us with everything we needed and got us taken care. 10/10 recommend getting help from these two!
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December 2023 by Mackenzie Morrison
Kailey was amazing, super helpful. Gave us lots of attention and patience while we engagement ring shopped. Enunciated well and had helpful suggestions
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December 2023 by Jordan Alvey
Kay has always been our go to for our jewelry needs and special occasions. We always feel that they take the extra steps to take care of our jewelry and the associates always are always welcoming and so kind
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November 2023 by Sydnee Alton
Riley was amazing, friendly, and knowledgeable. Totally enjoyed our experience!
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October 2023 by Kayla Irvine
Went in for my semi annual ring check and cleaning. Quick & friendly! Ring looks beautiful!
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October 2023 by Kristina Urie
We absolutely love the ladies at Kay’s they treat us like family and Always make sure we are taken care of!!
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October 2023 by Elizabeth Pearson
Went and got my a sizer placed on my ring recently! Staff was efficient, polite and friendly. They explained everything they did and answered any question I had very thoroughly! Best Kay location I’ve been to yet!
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October 2023 by Wendy Rounds
Great Jewelry. Terrible customer service. For a place that is NEVER busy they sure are short with you. Online booking is not thorough with their instructions. I have to get my cleanings done every few months to keep my warranty but they do a quick and terrible job even though it says it takes thirty minutes to inspect and clean. Takes them about one minute. Morgan Jewelers does a great job with actually cleaning and inspecting your jewelry. The two girls at the front that are usually there used to be great and happy… now it seems they hate being there. Not the face to see when you walk into a jewelry store.
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August 2023 by Alan Stromberg
Customer service is horrible. Very few things worse that giving my girl an engagement ring and her not being able to show anyone because Kay take 2 1/2 weeks for sizing.Dana G in customer support couldn’t even tell me the status after 10 days.I still need a band and man’s ring but I will not be getting them here.Included a picture of where her ring should be.
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August 2023 by Susie Hickerson
We received the best service!! I felt like we were the only ones in the store. Great people ?
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August 2023 by saud thathealla
This store is so clean and a nice environment. The people there are so welcoming and always willing to help!
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August 2023 by Caleb
Friendly and fast service. However, the quality of their rings are EXTREMELY LOW. Over $4,500 and the stone falls out less than a week later? What a joke! We bought a temporary ring for $20 and It has held up perfectly! I took it to another KAY location for repair, and they completely lose the ring all together. It has been over a month since we have seen that ring, when it was promised in 2 weeks for repair. I will never buy another ring from this company every again.
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June 2023 by Jaylee Greenhalgh
I am very disappointed after going in a few weeks ago and being told there were no loose stones in my ring, only to lose a diamond shortly after. Until now, I’ve had an excellent experience with this company (I’ve gone to this location every 6 months for the past 6 years for inspections & cleanings, I’ve also paid to have them solder my rings together & fix loose stones in the past—not to mention the business they’ve received from my husband purchasing jewelry for me). But after this experience, we’re no longer doing business with this company—which is a real shame.
