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November 2023 by A. J. Fraties
Thank you, Gail and team, for your excellent work in moving us these last several times over the last five years - from Bend Or. to storage in St George, Ut, from there to our completed new house in St George, and finally from there to our final-final new home (!) in Summerlin (Las Vegas). In every case you were on time, careful with both packing and unpacking, very respectful and met both your time and financial commitments. We have recommended you to several of our friends already and believe they were equally satisfied. Thanks again!
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September 2022 by Jason C.
I felt like I needed to ad a review as far as how responsive Southwest has been. Today is Saturday September 17th. I called and spoke to who seemed to be the owner and I asked him when his crew could move my furniture. He said "Tomorrow". I was thinking the soonest he would say was a week or 2 out. Very responsive! We will see how the move goes!
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August 2022 by Robert Johnson (Munster 187)
Hard wrap men who do well work and show good work as well respected as well.
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July 2022 by Brian J.
I have a really hard time believing all of the 5-star ratings for Gail and Southwest Moving. My experience was that Gail stated originally it would take two days to pack up my belongings. He then tells me he has a better crew and that he can pack in one day. Gail worked hard packing the truck and them wanted an extra $1300 because we had so much. I asked Gail when my belongings would be arriving in KS and he shrugs and gave me defeated look and did not answer. Of course my belonging did arrive a week after they were supposed to be here. I did get to hear about Gail's personal problems on packing day, and of all the stuff they could not pack in the truck. Arrival day, Gail's employee, Jim was in charge. Jim was everything Gail is not, and surely his presence is the only reason Gail has a business. There was a large crew here to unpack the truck, however, they would not start working until they were paid another $150, which Gail refused, so that came out of my pocket. After everything was unloaded, I made sure to check that my guns had arrived, and a 12-gauge shotgun was missing from its carrier. Gail denied anyone of his crew stole the gun, however, Gail's crew was a group of strangers that work in a labor pool and he does not know any of them, but none the less he can assure me that no one stole my gun. Dealing with Gail over this problem was amazing as he would jump around the issue even to the point of claiming repeatedly that I took my own guns, up until the point that Jim straightened him out. In addition to the theft, one of my large screen televisions was broken, along with many other items. I can see that Gail could be perceived as personable, but I had a chance to see his other side and he is not the type of person anyone would want to do business with!!! I could go on and on with the host of problems, but I have shared enough to give you fair warning.
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May 2022 by Dave Greer
Crew chief was somewhat abrupt in stating they would NOT take our massage chair upstairs to a family room, ‘not worth his back damage, all ego aside’. Whoa, Flicka. Just tell me the task is beyond your capabilities.Service: Local moving
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May 2022 by Sheila P.
UNBELIEVABLE movers. Gail and his crew worked so hard it made me exhausted! They used every square inch in their truck and took meticulous care with my things. Highly recommend Southwest Moving and use again anytime. Thanks Gail.
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April 2022 by Bert L.
This is a very personal business that protects your personal belongings and helps you get to where you're going. He moved us from St George, Utah to Camano Island, Washington. They pick everything up and deliver it to your destination. No transfer and no finger pointing. Just great service and willing and helpful solutions to a stressful activity. Many thanks for all the help and patience with our move! We are truly grateful for the help and care you provided. We will use Southwest again if we ever move again.
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October 2021 by Macy Buchanan
We needed help last minute and ended up calling Southwest Moving & Relocation. They were available same-day and were here within 20 minutes! The guys worked hard and insisted we stayed inside and relaxed! They were super friendly and such hard workers. Will definitely use them again next time we move.Service: In-state moving
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October 2021 by Julie M.
Moved us from St. George to Prescott, AZ. Gail was awesome (as were the two workers in SG) and the one that came with him to Prescott. Everything arrived in perfect condition. Very diligent in their packing, every piece of furniture was wrapped in a blanket. His price was significantly lower than the other one we got. Came same day I called for estimate. Another place couldn't even come for an estimate until two weeks before escrow closed ...um NO! Highly recommend, I hired him based upon other reviews here, didn't disappoint.
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September 2021 by Susan Terrell [Bowler, Grant ES]
Worst service ever! My 86 year old parents used Gail Cloud's service to move them from Overton, NV to Price, UT. From the get go appointments were missed, but they kept trying to give the company the benefit of the doubt. After finally getting a walk through, they were given a price. Two days later than the agreed move date a crew finally showed up, but the time it would take and the moving truck size were grossly underestimated. Gail continued to make unkept promises, and to this date has yet to deliver the remaining boxes to Price. Unfortunately my mom paid for the service upfront and all was in good faith on her part. The story just kept getting worse for them. Some boxes only had one thing in them, while wardrobes were full of items just thrown into them, and much too heavy for them to move. She has no idea where the last load is, the one Gail promissed would be delivered before she closed on the sale of her house; a shed with all her Christmas/holiday treasures.It's hard to believe there are any REAL satisfied customers from this company. Shameful!Service: Out-of-county removals
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July 2021 by George “Skip” Reyling
Southwest Moving got me moved quickly and efficiently and for the best price. All personnel were courteous and friendly and worked quickly to minimize the time involved. I prepared most items to be moved using recommended practices (available online or ask Gail) and they got everything loaded moved and unloaded with no breakage. Very satisfied with the move and the cost. It all worked out very well!Service: Local moving
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June 2021 by Hannah
Fantastic service and was the best price of all the quotes I had gotten. They are professional, friendly, and made everything seamless. They are BBB accredited. Appreciate their flexibility with my move. I did a state to state move and all arrived in great condition and without damage. Gail and his team are top notch.
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May 2021 by Hannah T.
Fantastic service and was the best price of all the quotes. They are professional, friendly, and made everything seamless. They are BBB accredited. Appreciate their flexibility with my move. I did a state to state move and all arrived in great condition and without damage. Gail and his team are top notch.
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May 2021 by Debbie Barnes
The driver and crew that loaded in us in Utah were awesome, quick, professional, had high hopes. The owner Gail told me on Friday when they picked up, he had one more house to pick up and would deliver us “hopefully Saturday, definitely Sunday” (following week) we agreed, but reminded him Sunday was a must as we had to check out of Airbnb Monday. “No problem” he assures me. Saturday no call, no show. Sunday he calls back to say driver delayed for weather, would be there Monday morning”for sure” again, no show, now “might be” late Mon or Tuesday. We had to pay another $280 for accommodations, they showed up at 2pm Tuesday with only one person to offload entire load, Hubby had to help driver, finally done at 9pm. Then we find out Gail kept the driver in Las Vegas until Saturday, before he let him leave for Tennessee, so the whole thing was lie after lie after lie. So the 2 stars is for the crew, ZERO stars for the Owner.
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April 2021 by Carol K.
Southwest moved us twice this year. They are reliable, fast and efficient. I would recommend them.
