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March 2024 by C
Tried to change my plan, switched to a lower one and it actually came out to more than my higher plan right now even when I called twice over the phone and the representative said it would be 20 bucks less next month! As a long term customer I'm just so disgusted on how they lied to me and purposely changed my options so I cant have a lower one and still have to pay for the data and services that I'm not evening using, even though I was on the military plan for years..Plain and simple, they saw I would be saving money on the other plan and deleted or modified it so I'd be paying the same.Will highly look around at other carrier's simply because of this.
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March 2024 by Parker York
I came to this location and asked for a Razr. They had the phone in stock and told me to come back in ten days when my bill cycled. I came back and the phone was sold to someone else. Unacceptable. Will not be returning to this location and will very likey be changing my carrier.
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March 2024 by Michael Campbell
Kal was amazing, he went above and beyond to help me
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November 2023 by Tracy Ets-Hokin
Horrible 1 person working. Just needed to drop off internet box.People are walking out.
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October 2023 by Jorge Carrasquillo
Andrew!! He's awesome person and funny best rep in town!
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October 2023 by Dot Larson
I went to get help because my phone had switched all my contacts to phone #s. I had no idea whose phone # they were. We waited for 10 min while the one and only worker was helping another customer.When we finally got help, the employee looked at my problem, clicked on a couple things and then I had no numbers and only 8 contacts that I had added out of necessity. The worker said I lost all my contacts because I didn't have them backed up. He didn't suggest another phone or any other option. This phone is an android and I've had it for 8 yrsIf I was his employer, he'd be gone.
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October 2023 by Gail Jensen
We had a mess of upgrading and switching phones. Drew was so patient and a complete rock star.He made the whole process as painless as possible.
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October 2023 by Sherian Henderson
Jaxon needs to get a promotion ASAP, Best sales person in the store. If you plan on going ask for Jaxon.
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August 2023 by Traci Pectol
Unwilling to help! I'm a current T-mobile customer. I've paid for screen protector service along with my phone insurance from this location. I'm out of State right now caring for my Sister. Customer service agent Joseph REFUSED to look up my account. He stated I must come into the store. He then put me on hold...Thanks Joseph.
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June 2023 by MaKayla Scott
I was very pleased with the service that I received from Xander at this location. He was very knowledgeable and was able to answer all my questions with no hesitation. Easiest time I've ever had at a T-Mobile store.
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June 2023 by Clarkson Family
Always quick service and Daniel is AMAZING! He is so engaging and friendly. Love to come in and see he’s there to help.
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May 2023 by Noe Be
Xander is literally a god sent! Him and another helped me through the craziness that was this warranty replacement lols. They stayed after hours, on multiple phone calls to figure out how to fix my issue. I appreciate them soooooo much!! The other employee didn't have a name tag on and I forgot to ask his name, but seriously, you guys are epic and deserve nothing but respect in the company!!!!! They made sure I went on my way with a working home internet device! Not easy since I am a trucker and it would be difficult for me to come back to the store to pick up a new one. They made it happen!! Best experience ever! Maybe not for them lols but I appreciate them like crazy ♡ Thank you!
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April 2023 by Marco Gonzalez
I got my new Galaxy S23 for my Photography here and the guys were amazing help setting me up they did everything in their power to get me the best prices and medical employee discounts they were very professional I Fully Recommend This Place and There employees to help you get what you need.
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April 2023 by destiny trivett
10/10 recommend Xander! We are from out of state and ended up needing to replace a phone immediately before our flight home. He was quick, efficient, and provided us with a good time in a stressful situation.
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March 2023 by Jacob Johnson
Do not get T-Mobile as your wireless provider if you life in Southern Utah. Their cellular and data coverage is a joke. 50% of calls drop, can’t even check the weather in most areas. They claim they are converting towers or something???? But making us pay full price when their service is not at full capability? I also have virtually no service at my house and they refuse to give me a booster.
