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July 2023 by Brian Blatter
The person working the counter was efficient and knowledgeable. There were four people in line and he processed everybody's rental quickly and efficiently. The return process was just as smooth and again the same person was courteous and friendly. There are certainly several places to choose to rent a U-Haul in St. George but I will always go back here.
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October 2022 by Matthew Laplante
Steve was very helpful. A shining, immaculate, ray of hope in this otherwise loathsome existence. I can rest easy knowing he's there.
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July 2022 by Miles Phillips
They gave my truck to someone else, what a joke. I even called to make sure and the location was wrong but got that straightened out and they STILL gave it away! Do not trust them.
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April 2022 by Kathi Bridges
So far a good experience. Efficient and easy. Only annoyance was the front windshield was covered in dead bugs, too bad someone didn't clean it before we picked it up. Visibility in the bright sunlight was not good. But, U-Haul's website was a pain. I needed to upload pictures of drivers license and pics of the Cargo Van, etc. but none of the download links worked. Same thing that happened when I was making the reservation.
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November 2021 by Zoning Violation
Steve was very helpful. A shining, immaculate, ray of hope in this otherwise loathsome existence. I can rest easy knowing he's there.
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July 2021 by Rpump1337
The old white guy there is super shady and does not care at all about treating customers well. He blatantly mischarged us (on purpose, we were very clear about what we wanted), and was completely unapologetic. DO NOT USE THIS U-HAUL LOCATION.
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June 2021 by Joey Kubota
Terrible customer service. Truck I rented is going to cause a crash, I let them know but they don't seem to care so I guess it's out there on the road. Not good...
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June 2021 by Gregory “G” Hyde
Staff was so helpful even with my indecisiveness. And followed up with me day of rental.
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September 2020 by Garrett Wood
Would be nice if they answered their phones at least once during the week. Called what, 15-16 times with no response? I can only imagine renting something from them just to be ignored for an entire week by those in the office.
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July 2020 by William Christensen
Use the storage facility. Friendly staff. Very clean.
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January 2020 by Jacklyn Randazzo
They were great during our move!
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December 2019 by Andrew Wilson
This location needs to step up their customer service. The staff is not rude or mean, but does not attempt to find solutions or help in any way. This location needs to learn to say yes, even when saying no is easier.I just moved from across multiple states and was ready to drop off my Uhaul. This was the closest location and my order did not have a specific drop off location. The staff said I couldn’t drop off there because they aren’t listed on my order. So I said ok so what do I do? You have to call U-Haul he said. A little strange, but I said no problem I can call and let them know I’m here. He then responded that I can do that but he will just reject the request. I asked him to help me figure out where I can go, but he said I’d have to figure that out with U-Haul. I didn’t realize it would be so difficult to return a truck. I will still use U-Haul just never from this location.
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November 2019 by Adam Parr
I contracted out a 26' truck that was to be available Thursday Nov 21 5:00 PM picked up at 2012 E Riverside Dr Saint George, UT 84790. I arrived at about 4:58 PM and the staff on duty tells me they don't have a reservation for a 26' truck in my name. I get a phone call from a different Uhaul dealer saying my truck was at their shop to pick up, but if I wasn't there by 5:00 they were going to close shop and go home. Their location is about 6 minutes away making it impossible to get there in time, and my ride had already left.
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November 2019 by Drew Wilson
This location needs to step up their customer service. The staff is not rude or mean, but does not attempt to find solutions or help in any way. This location needs to learn to say yes, even when saying no is easier.
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September 2019 by Regan Goodwin
I waited till 1pm to go rent a truck and the guy said he wouldn't help me because he was leaving for lunch but that a guy that was already at lunch would be back around 2:15. You are telling me your co-worker takes over an hour long lunch and you cant stay a few minutes longer to help me get a truck? I can't believe they couldn't stay a few moments to help me or schedule lunches so someone is available during the hours they say they are open.
